ServiceNow Developer

A ServiceNow Developer in the automotive industry is responsible for championing best practices in ServiceNow development and administration, acting as a technical lead on various projects. You will serve as the Subject Matter Expert, focusing on critical areas such as IT Asset Management (ITAM) and IT Operations Management (ITOM) while collaborating closely with the platform owner to design and refine ServiceNow functionalities. Engaging stakeholders to gather requirements and ensuring seamless integration across the platform is key to the role.

To qualify for the ServiceNow Developer position, you should have extensive development and administrative experience with ServiceNow, ideally about 6 or more years. A ServiceNow Certified Application Developer certification is essential, along with a strong preference for certifications in Hardware or Software Asset Management. Skills in communication, collaboration, and a commitment to ongoing learning are also crucial for success in this role.

As a ServiceNow Developer, you'll play a crucial role by continuously collaborating with both the technical team and stakeholders. This includes orchestrating productive meetings to understand user expectations, translating complex requirements into actionable designs, and ensuring that the ServiceNow platform aligns with overall business objectives through strategic planning and support.

In this ServiceNow Developer position, a strong emphasis is placed on technical skills related to ITAM, ITOM, Flow Designer, and scoped application development. You should also be familiar with integrations and the Automated Testing Framework to assure efficient and effective software deployment and continuity in service delivery for business processes.

The team dynamic for a ServiceNow Developer is collaborative and innovative. You will be working with a talented group of professionals committed to sharing knowledge and best practices. Mentorship is key; as a technical lead, you'll guide your team while also learning from your peers, ensuring a culture of continuous improvement and growth.

Discuss your specific experience with ServiceNow, mentioning your years of hands-on development and key projects you've worked on, like implementations or custom applications. Highlight your understanding of ITAM and ITOM to showcase expertise relevant to the role.

Describe your approach to working with stakeholders to gather requirements and develop solutions that meet their needs. Emphasize the importance of communication and collaboration with business units to foster alignment and address any challenges.

Provide a detailed example of a project where you had to design a complex technical solution within ServiceNow. Highlight your role, the challenges faced, and how you brought the project to successful completion while adhering to best practices.

Explain your strategies for ongoing learning, such as attending workshops, webinars, or conferences, and following industry news or ServiceNow community forums to stay current with updates and innovations.

Share some key best practices you've adopted, such as coding standards, documentation procedures, and change management protocols. Emphasize how these practices enhance productivity and maintain high-quality deliverables.

Provide a specific example of mentoring a colleague, detailing the scenario, what you taught them, and the impact it had on their work. Highlight your communication skills and ability to translate complex concepts.

Talk about the integration tools and techniques you've used in ServiceNow, such as REST APIs or MID Servers, and how you've ensured secure and efficient data connectivity between ServiceNow and other systems.

Outline your testing strategy, including unit testing, user acceptance testing, and leveraging the Automated Testing Framework to validate new developments. Stress the importance of thorough testing to minimize issues post-launch.

Discuss initiatives you've led to promote ServiceNow within your organization, such as training sessions, documentation efforts, or creating awareness programs. Emphasize the importance of user adoption and ongoing support.

Reflect on specific challenges you've encountered, such as tight deadlines or complex requirements, and explain the strategies you deployed to overcome them. This showcases your problem-solving abilities and resilience.