Hollister Co. - Assistant Manager, Opry Mills

The Assistant Manager at Hollister Co. is responsible for driving sales results, overseeing daily store operations, and ensuring a best-in-class customer experience. This role involves managing staffing, scheduling, training, and development while also maintaining store presentation and fulfilling omni-channel requests.

To become an Assistant Manager at Hollister Co., you ideally need a bachelor's degree or at least one year of supervisory experience in a customer-facing position. Strong problem-solving skills, team-building capabilities, and excellent interpersonal communication skills are also essential.

Hollister Co. has a strong promote-from-within philosophy, providing Assistant Managers with numerous opportunities for career advancement. They offer training and development programs that equip you with the skills needed to grow into future leaders of the organization.

Successful Assistant Managers at Hollister Co. possess strong adaptability and flexibility, a passion for fashion, and the drive to achieve results. They must be self-starters with excellent multi-tasking abilities, capable of thriving in a fast-paced retail environment.

Hollister Co. offers a comprehensive benefits package that includes competitive salaries, Paid Time Off, merchandise discounts, medical, dental, and vision insurance, as well as life and disability insurance. They also provide additional perks such as a 401(K) savings plan with company matching and training opportunities.

When answering this question, it’s important to reflect on how you motivate and engage your team. You could mention your focus on inclusivity, collaboration, and providing constructive feedback to help team members grow.

Illustrate your organizational skills by explaining how you identify critical tasks, delegate responsibilities, and keep an eye on customer service, ensuring everything runs smoothly even during peak times.

Share any past retail experiences that highlight your sales strategies, customer engagement techniques, and how you’ve met or exceeded sales goals. Relate these to the role at Hollister Co.

Demonstrate your conflict resolution skills by detailing a specific situation, how you approached it, and what steps you took to facilitate a productive dialogue between the employees.

Discuss your understanding of customer needs and showcasing your ability to implement initiatives, such as training staff regularly on customer interaction or creating a more visually appealing store layout.

Explain your method of onboarding new hires, focusing on mentoring, providing clear guidelines, fostering an open environment for questions, and ensuring they feel part of the team from day one.

Describe a particular instance where you identified an inefficiency and took the initiative to streamline it. Highlight the outcome and how it positively impacted overall operations.

Your answer should reflect your passion for customer interaction, interest in fashion, and desire to be part of a dynamic team. Emphasize the energy from a busy retail environment as a motivating factor.

Mention any resources you utilize, such as fashion blogs, social media influencers, or industry publications, to ensure you stay informed and that this knowledge can be shared to enhance the store’s offerings.

Your response should emphasize traits such as excellent communication, problem-solving skills, and a genuine passion for creating a welcoming store atmosphere that resonates with Hollister Co.'s brand values.