Hollister Co. - Assistant Manager, Valley Plaza

As an Assistant Manager at Hollister Co., your primary responsibility will be to drive sales and ensure excellent customer experiences. You’ll oversee daily operations, manage store processes, and lead a team of associates in providing top-notch service. With your creative flair, you will also be involved in updating store presentations and managing stockroom operations.

To become an Assistant Manager at Hollister Co., you should have a Bachelor’s degree or at least one year of supervisory experience in a customer-facing role. Strong problem-solving skills, adaptability to fast-paced environments, and excellent interpersonal skills are essential. A genuine passion for fashion and inclusion is also a plus!

At Hollister Co., we value our talent and believe in promoting from within. As an Assistant Manager, you’ll be laying the groundwork for leadership roles in our organization. You will have access to comprehensive training and development programs to enhance your skills and advance your career within Abercrombie & Fitch Co.

Hollister Co. is committed to its employees’ well-being and career growth. As an Assistant Manager, you'll enjoy competitive compensation, flexible scheduling, paid time off, volunteer opportunities, and access to a comprehensive benefits package including health insurance, life insurance, and a 401(K) savings plan with a company match.

The work culture at Hollister Co. is inclusive, engaging, and fast-paced, with a strong emphasis on teamwork and personal growth. As an Assistant Manager, you’ll lead by example, creating a welcoming environment for both customers and your team members, and ensuring everyone feels celebrated for their uniqueness.

Addressing performance issues requires a supportive approach. Start by having one-on-one conversations to understand their perspective and provide constructive feedback. Encourage open communication and offer resources for improvement, making it clear that your goal is to help them succeed within the team.

Share specific examples where you analyzed sales data to identify trends and adjust strategies. Discuss how you motivated your team to upsell and cross-sell, and any promotional activities you spearheaded that contributed to increased store performance.

Offer a personalized shopping experience by training your team to engage with customers and understand their needs. Utilize customer feedback to adjust store layouts and product placements, and implement creative merchandising that reflects current trends.

During busy periods, it’s essential to maintain a positive environment. Motivate your team by setting achievable goals, celebrating small wins, and fostering a sense of unity, ensuring everyone knows their efforts contribute to the overall success.

I believe in recruiting individuals who demonstrate passion for the brand and customer service. During training, I focus on hands-on learning and fostering a culture of support, encouraging new hires to ask questions and learn from experienced team members.

When conflicts arise, I prioritize maintaining team harmony. I facilitate open discussions between the parties involved, allowing them to express their thoughts and feelings, while guiding them toward a resolution that strengthens their working relationship.

Share an instance where you identified a need for a new policy and communicated it effectively to the team. Highlight how you provided training and support to ensure everyone understood the policy and its significance for improving the store environment.

Express your enthusiasm for the brand and its values. Share how you align with Hollister's commitment to inclusivity and creativity, and emphasize your passion for fashion retail and desire to contribute meaningfully to the team and customer experience.

Visual merchandising is crucial in attracting customers. Discuss how you stay updated on trends to create compelling displays that not only showcase products but also reflect the brand's identity and connect with customers emotionally.

In fast-paced environments, I prioritize tasks by evaluating their urgency and impact on customer experience. I create daily checklists, delegate responsibilities when needed, and stay adaptable to changes to ensure smooth store operations.