Director of Sales - job 1 of 2

We are looking for a Director of Sales to join the re-opening of the famed Delano Miami Beach.

Set to open its doors in 2025, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 170 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality.  Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel with an aim to open its doors again ahead of the 2025 winter high season.

In the role of Director of Sales, you’ll be responsible for ensuring strategies are in place to drive revenue across all market segments to deliver strong top-line revenue results as well as leading the on-property sales team.

What you'll do...

• Be a difference maker in the successful re-opening of the Delano Miami Beach. Create an opening that everyone will want to be a part of.
• Develop and implement strategic commercial plans, together with the General Manager & Director of Revenue, to source, drive and grow revenue across all segments. Monitoring results and adjusting strategies and activities to make sure objectives and targets are being met.
• Manage and lead the sales team from recruitment and onboarding through to team development, encouraging a highly proactive and high-performing environment.
• Ensure close working relationships with Ennismore regional and brand leads for Sales, Revenue and Brand and Accor Global Sales team.
• Take ownership for pre-opening sales strategies and the sales critical path.
• Provide local market knowledge that helps us stay ahead of the competition.
• Collaborate with hotel and Ennismore teams (Operations, Food & Beverage, Brand, Revenue, Digital, Graphics & PR) ensuring key information and insights are shared and strong relationships are built to drive top-line revenue and deliver exceptional guest experiences.
• Manage a portfolio of accounts, taking the lead on rate negotiations and account management activities while ensuring we maximize our market share.
• Budget development and ongoing budget management.
• Tracking and resolving problems and issues escalated by end users. Establishing procedures to solve problems.
• Ensure guests feel welcome and are given responsive, friendly and courteous service always.

What we're looking for...

• 5+ years’ experience in a senior hotel sales role, preferably within a lifestyle hotel brand.
• Strong market knowledge of Miami and the key feeder markets.
• A bachelor's degree preferred.
• You’re passionate about hotel sales and goal-driven.
• Proven team leader with a high level of energy and motivation, a natural at managing and inspiring others in a way that gets the best out of them.
• Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail.
• You have a passion for hospitality, you inspire an enthusiastic guest-centered approach.
• You can turn any situation around into a positive experience for all, guests and team alike.
• You think big and encourage your team to believe.
• You are comfortable with the strategic as well as day to day detail.
• You are a natural at leading and managing others, and you lead by example, creating an environment where your team can be their best self.
• You are able to easily identify and utilize emerging trends and technology to generate revenue. 
• You exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
• You are highly responsible, reliable and ethical. A reputation for honesty and integrity.
• You get things done, independently and skilled at taking decisive action.

What's in it for you...

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.

Delano is part of the Lifestyle Collective of Ennismore.  Ennismore is a creative hospitality company with a global collective of entrepreneurial and founder-built brands with purpose at their heart.  Ennismore and Accor entered a joint venture in 2021, creating a new autonomous entity and the world’s fastest-growing lifestyle and leisure hospitality company.