Server (PM Shift)

As a Server (PM Shift) at Accor, you will be responsible for greeting and serving guests in our upscale restaurant and lounge. Your duties will include explaining the menu, taking and serving food and beverage orders, and maintaining knowledge of menu offerings to ensure a top-notch dining experience.

To succeed as a Server (PM Shift) at the Sofitel Philadelphia, you'll need a positive can-do attitude and strong multitasking skills. A thorough understanding of food and beverage menus, along with the ability to engage with guests correctly and empathetically, will also be vital in providing exceptional service.

Qualifications for the Server (PM Shift) position at Accor include a desire to learn in a fast-paced setting, proficiency in presenting menu items, and a polished and poised demeanor when interacting with guests. Previous experience in a hospitality environment is a plus, along with some knowledge of food pairings.

At Accor, servers like you will benefit from unlimited career development opportunities both nationally and internationally. We foster an encouraging environment where individual growth is celebrated, allowing you to reach your highest potential through various growth programs.

As a Server (PM Shift) at Sofitel, you can expect to be part of a vibrant, supportive team that values excellence in French hospitality. We celebrate successes and foster a professional atmosphere where you can thrive and contribute to creating magnificent guest experiences.

When faced with difficult customers, it's essential to remain calm and listen to their concerns attentively. Empathy is crucial—acknowledge their feelings and assure them that you are there to rectify the situation, enhancing their overall experience.

In your response, highlight any previous experience you have in fine dining environments, mentioning specific food or beverage service you’ve provided. Be sure to show your knowledge of food preparation and ingredients to reinforce your capability.

Share a specific example that illustrates your commitment to guest service. Emphasize how you anticipated the guest's needs and took proactive measures to enhance their dining experience, showcasing your initiative and dedication.

Explain your method of prioritizing tasks effectively during busy shifts. Discuss time management skills and how you communicate with your team to ensure that orders are efficiently processed, resulting in exceptional service.

Discuss the significance of AAA 4-Diamond service standards, which emphasize exceptional hospitality and meticulous attention to detail. Mention how you have applied or would apply such high standards in your service, ensuring guest satisfaction.

Talk about your collaborative nature and willingness to assist colleagues. Share an instance where teamwork was vital in ensuring excellent service delivery and how you contribute to a positive work environment.

Explain the methods you use to stay informed about menu updates, such as regular tastings, attending staff meetings, or collaborating with kitchen staff. This shows your commitment to providing guests with accurate information and recommendations.

Detail the proactive steps you would take, such as actively engaging with guests, checking back frequently, and promptly addressing any concerns they may have. This demonstrates your commitment to providing top-tier service.

Share your enthusiasm about the hospitality industry and Accor's commitment to excellence. Express how the culture of innovation and dedication to guest satisfaction aligns with your career goals.

Acknowledge the importance of honesty in such situations. Explain how you would quickly rectify the error, communicate with the guest, and ensure they still have a pleasant dining experience, showcasing responsibility and care.