Job details

Solutions Architect

ActivTrak is looking for a driven and customer-focused Solutions Architect to join our Services team. As a technical expert on the ActivTrak platform, you will guide customers through onboarding, technical implementation of the ActivTrak Platform, and custom data integrations while ensuring they achieve their business goals. This role demands hands-on expertise in ActivTrak and related technologies to deliver seamless solutions and maximize value for our customers.

Key Responsibilities:

Customer Success Focus: Act as a trusted advisor, deeply understanding customer needs, challenges, and business objectives to deliver tailored solutions that maximize ActivTrak’s value.
Technical Onboarding & Implementation: Deliver technical onboarding, deployment, and integration projects, ensuring smooth adoption and alignment with customer goals.
Technology Expertise: Serve as the ActivTrak platform's subject matter expert (SME), translating business needs into technical solutions and providing guidance on best practices.
Collaboration: Partner with Project Managers, Sales, and Customer Success teams to deliver joint engagements, such as workshops, customer HyperCare support, and strategic project expertise.
Customer Advocacy: Collect and relay customer feedback to Product and Engineering teams, contributing to platform improvements and new feature development.
Project Leadership: Develop and execute project plans and statements of work (SOW) for deployments, integrations, and optimization projects, proactively addressing potential roadblocks.
Technical Support: Troubleshoot deployment, configuration, and performance issues and provide expert advice on topics like Software Distribution, SCIM, APIs, and BI integrations.
Data Customization: Design and deliver custom data solutions, leveraging tools like BigQuery and BI platforms to meet unique customer requirements.

Technical Expertise:

Hands-on experience in cloud platforms (e.g., Azure, Google Cloud).
Hands-on experience integrating applications, such as Azure AD, SCIM, and API configurations.
Advanced troubleshooting skills for Windows and macOS in distributed multi-domain environments.
Strong networking knowledge, including routing, firewalls, proxies, and cloud security.

Data Proficiency:

Strong skills in SQL, Python scripting, and data workflows.
Experience with BI tools (e.g., Power BI, Tableau, Looker Studio) for data visualization.
Expertise in Google BigQuery for data management and analytics.

Systems Administration & Security:

Familiarity with SAML/IAM solutions and policy management tools (e.g., GPO, Intune).
Knowledge of BYOD environments and large-scale software distribution.

Soft Skills:

Exceptional communication and presentation abilities, with experience engaging stakeholders at all levels, including executives.
Proven track record of translating technical concepts into actionable business insights.
Strong problem-solving skills with a customer-centric approach

Preferred Skills:

Experience working with distributed teams in a SaaS environment.
Knowledge of JSON and REST APIs for advanced integrations.
Background in productivity tools and workforce analytics.

Work environment

The position is remote within the US
Minimal travel
Limited physical demands

This is an incredible opportunity to embark on an exciting journey with a dynamic, VC-backed company. We want to talk to you if you have a proven track record of creative thinking, a drive for learning, and a deep commitment to collaboration!

ActivTrak is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws. #LI-REMOTE

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Solutions Architect, ActivTrak

Are you ready to take your expertise in technical solutions to the next level? ActivTrak, a forward-thinking company in the tech space, is on the lookout for a Solutions Architect to join our Services team! In this role, you will be the go-to expert for our ActivTrak platform, guiding customers through onboarding and technical implementations while ensuring they thrive with our solutions. Your mission? To understand customer needs inside and out, collaborating across teams to tailor unique solutions that truly resonate. You'll be at the forefront of technical onboarding, leading deployment projects, and taking charge of integrations that pave the way for success. As the subject matter expert, you'll help translate business goals into actionable technical strategies, making a real impact for our clients. From developing project plans to troubleshooting issues, your days will be both challenging and rewarding. Plus, you'll have the chance to advocate for our customers by sharing their feedback with our Product and Engineering teams, helping us continuously improve. If you're someone who thrives in a dynamic environment with minimal travel and a focus on customer success, look no further! Join ActivTrak and immerse yourself in an incredible career that values creativity, collaboration, and learning—right from the comfort of your home, as this is a fully remote position in the US. We're excited to meet passionate individuals who are ready to make a difference!

Frequently Asked Questions (FAQs) for Solutions Architect Role at ActivTrak

What are the key responsibilities of a Solutions Architect at ActivTrak?

As a Solutions Architect at ActivTrak, your key responsibilities include acting as a trusted advisor to customers, delivering technical onboarding and implementation, serving as the subject matter expert on the ActivTrak platform, and collaborating with various teams to ensure smooth project execution. You'll also be responsible for troubleshooting technical issues and designing custom data solutions to meet unique customer needs.