Director of Account Services

The Director of Account Services at Advantage Ambulance oversees the accounts receivables department, managing patient billing processes to ensure optimum reimbursement. This role includes supervising staff, maintaining compliance with HIPAA standards, updating billing contracts, and maintaining records safely and efficiently.

To qualify for the Director of Account Services role at Advantage Ambulance, candidates must have at least a bachelor’s degree in business, liberal arts, or a related field. Significant work experience can substitute for formal education. Preferred qualifications include knowledge of medical terminology and relevant certifications like CPC or CCS.

The essential certifications for the Director of Account Services at Advantage Ambulance include Healthcare Provider CPR, HIPAA Privacy & Security, and knowledge in Billing and Coding. These certifications are crucial to ensure compliance and effective management of patient billing and information.

The salary range for the Director of Account Services at Advantage Ambulance is between $100,000 and $125,000 per year. This competitive salary reflects the leadership role's importance in overseeing critical financial operations.

Advantage Ambulance offers a comprehensive benefits package for the Director of Account Services, including health, dental, and vision insurance, a 401(k) plan, paid time off, a flexible schedule, and opportunities for monthly continuing education to support professional development.

To manage a billing department effectively, I emphasize clear communication, efficient workflows, and ongoing staff training to ensure everyone is up to date on industry standards and compliance.

When discrepancies arise in patient billing, I believe in promptly investigating the issue, maintaining open communication with staff and the patient, and ensuring that corrective actions follow to prevent future occurrences.

My experience with HIPAA compliance involves developing training programs for staff, implementing security measures for patient records, and regularly reviewing our policies and procedures to ensure adherence to federal regulations.

To ensure timely reimbursement, I implement robust procedures for claim submissions and follow-ups, regularly review contract terms with insurance companies, and provide training to staff on billing best practices.

To maintain staff engagement, I create an inclusive environment where feedback is welcomed, offer opportunities for professional development, and ensure team members understand their roles and contributions to our overall mission.

Data analysis is vital in my decision-making process, as I rely on key performance indicators to assess billing efficiency, identify trends, and guide improvements in processes and training.

In my previous role, I successfully implemented a streamlined billing procedure that reduced processing times by 30%, achieved through software upgrades and thorough staff training on the new protocols.

I prioritize tasks based on urgency and impact, using project management tools to keep track of deadlines and ensuring that my team is aligned on our key priorities and objectives.

I believe that excellent customer service strategies include active listening to patient concerns, transparent communication throughout the billing process, and following up to ensure complete satisfaction with our services.

I am excited about the opportunity to work as the Director of Account Services at Advantage Ambulance because I deeply value community service, have a passion for healthcare, and believe my skills in management and billing can make a meaningful contribution to your already outstanding team.