Employment Support Coordinator (Disability Services) - Manhattan

As an Employment Support Coordinator at AHRC New York City, your primary responsibilities will include establishing individualized assessment and development plans focused on work skills and social behaviors for program participants. You'll also travel to community locations and job sites to train and evaluate participants in skill development, maintain accurate records, and build relationships with participants' families and guardians. Moreover, you'll need to report any employer-related issues to your supervisor to sustain positive employer and community relationships.

To qualify for the Employment Support Coordinator position at AHRC New York City, you should preferably have at least one year of experience working with individuals with disabilities. Strong communication and interpersonal skills are essential, along with the ability to counsel participants both individually and in groups. A high school diploma or GED is required, along with effective oral and written communication skills to create assessments and development plans based on participants' needs.

Typically, the Employment Support Coordinator role at AHRC New York City follows a Monday to Friday schedule from 8:30 AM to 4:30 PM, offering some flexibility in start and end times. The majority of your day will be spent in the community, working directly at various job sites, which adds an exciting dynamic to the role as you help participants develop essential skills in real-world environments.

AHRC New York City offers a comprehensive benefits package for Employment Support Coordinators, including full medical insurance paid by the company, paid time off for sick, personal, and vacation days, tuition reimbursement, and a 403(b) retirement plan with company match. Additionally, employees receive dental and vision insurance, life insurance, and access to health savings accounts, ensuring that their well-being is prioritized.

Employment Support Coordinators at AHRC New York City have various opportunities for career growth, including professional development through paid training and the chance to advance within the organization. By gaining experience and continuously enhancing their skills in working with individuals with disabilities, employees can pursue positions with more responsibility and specialized roles focused on advocacy and support for this vital population.

When answering this question, reflect on your previous experiences, and explain how they have shaped your desire to support individuals with disabilities. Highlight a specific moment where you made a difference in someone's life and how this motivates you to continue this important work.

To effectively answer this question, outline a structured approach to addressing challenges, such as understanding the root causes, providing personalized support, and ensuring open communication. Illustrate your answer with a past experience where you successfully helped someone overcome similar obstacles.

Talk about the importance of tailoring plans to each participant's unique needs and interests. Discuss your methods for assessing skills, setting realistic goals, and continuously evaluating progress to adjust the plans accordingly in collaboration with the individuals and their families.

Explain the significance of family involvement in the support process. Describe your strategies for engaging families, such as regular communication, organizing family meetings, and involving them in setting goals for their loved ones, ensuring they feel valued and informed.

Discuss your use of specific metrics and observations to evaluate progress, as well as gathering feedback from both participants and employers. Highlight how you document progress to ensure compliance and tailor your approach for continuous improvement.

Share a specific example of a conflict, your role in it, and detail the steps you took to resolve it effectively. Highlight your communication skills, mediation strategies, and the successful outcome that resulted from your intervention.

Explain your commitment to continuous learning and professional development. Mention relevant workshops, training sessions, seminars, and readings that you pursue to ensure you are well-informed about current best practices and innovations in the field.

Discuss your commitment to creating an encouraging, supportive atmosphere that promotes growth and confidence among participants. Talk about engaging them in decision-making, celebrating their successes, and maintaining a culture of respect and dignity.

Point out the importance of early intervention and one-on-one guidance in such situations. Discuss your approach to observing, understanding, and addressing the issues while collaborating with the employer to build strategies that work for both the participant and the job site.

Highlight the skills that align with the responsibilities of the Employment Support Coordinator role, such as communication, problem-solving, and empathy. Cite specific experiences where you demonstrated these skills and their impact on the participants’ success.