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Claims Business Analyst II

This is a hybrid role based in our Atlanta office only. It is 4 days in office and one day from home.

About the role:

The Claims Business Analyst partners with North America Claims, North America Claims Operations, and other functional areas to support the process improvement initiatives addressing complex business problems. It is critical for the Business Analyst to understand the challenges stakeholders experience on an ongoing basis, including their business processes and general work environment. The Business Analyst will be primarily responsible for extensive business analysis support including, but not limited to data analysis, process mapping, communication to stakeholders, and the ability to identify inefficiencies with business processes, gather data to support analysis, and formulate solutions to optimize and improve efficiency.

Key responsibilities of this position include:

•    Establish strong and collaborative relationships with North America Claims and functional support teams. 
•    Engage with key stakeholders to document business processes, including the ability to map out workflows, identify bottlenecks, and analyze data to pinpoint areas for improvements.
•    Identify data collection needs, analysis, and interpretation to extract meaningful insights and support decision-making regarding process change.
•    Visually represent complex processes using tools like flowcharts to identify potential issues and opportunities for optimization.
•    Communication with stakeholders at all levels to gather requirements, present findings, and advocate for process improvements to ensure alignment throughout the process improvement initiative.
•    Analyze issues within processes, identifying root causes, and developing practical solutions to address them.
•    Drive a continuous improvement culture across North America Claims, engaging closely with various key stakeholders and leaders to embed a collaborative approach to process optimization.
•    Enable operational efficiencies by defining and implementing standard processes, tools and maintaining alignment across multiple teams and perspectives.
•    Work with IT to prioritize, mitigate and resolve issues, and provide SME support to IT enhancements.


Required skills & Experience:

•    3+ years business analysis experience with process improvement initiatives, data analysis, requirement gathering, and process mapping.
•    Familiarity with frameworks like Lean Six Sigma, DMAIC (Define, Measure, Analyze, Improve, Control) to guide process improvement projects.
•    Strong verbal, written and presentation skills to communicate effectively with all levels across the organization.
•    Excellent organizational skills and ability to handle multiple priorities while delivering timely & measurable results.
•    Detail-oriented with demonstrated ability to self-direct, prioritize work, and meet deadlines.
•    Proficiency in advanced statistical methods and tools to analyze data and identify root causes of problems.
•    Demonstrate strong business acumen and problem-solving skills.
•    Ability to build formal and informal relationships and networks within and across organizational boundaries.
•    Process driven, forward thinker with a proven track record of delivering results.
•    Ability to lead and motivate other in a virtual and remote team management environment.
•    Proficient in Microsoft Office Products (Excel, Word, PowerPoint, Visio)
•    Program management skills to drive teams and initiatives is a plus.
 

#LI-CY1

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

OP - Operations

AIG Claims, Inc.

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Average salary estimate

$95000 / YEARLY (est.)
min
max
$80000K
$110000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Claims Business Analyst II, AIG

If you're passionate about process improvement and data analysis, then becoming a Claims Business Analyst II at AIG in Atlanta could be the perfect next step for you! This hybrid role requires four days in the office—perfect for those who thrive on in-person collaboration—and offers one day of remote work. As a Claims Business Analyst II, you'll partner closely with the North America Claims and Operations teams, diving into complex business problems to develop efficient solutions. Your primary responsibility will involve extensive business analysis support; this means engaging with stakeholders to understand their challenges, mapping out workflows, and identifying inefficiencies in business processes that can be optimized. You'll also be tasked with analyzing data to gather insights that facilitate decision-making regarding process changes. Communication is key, as you'll present findings to stakeholders at all levels and advocate for process improvements to enhance operational efficiency. Your experience with frameworks like Lean Six Sigma will be invaluable as you drive a culture of continuous improvement across the organization. If you have a detail-oriented mindset and a knack for problem-solving, along with proficiency in tools like Microsoft Excel and Visio, consider stepping into a role where your insights can lead to real change!

Frequently Asked Questions (FAQs) for Claims Business Analyst II Role at AIG
What are the primary responsibilities of a Claims Business Analyst II at AIG in Atlanta?

As a Claims Business Analyst II at AIG in Atlanta, your main responsibilities will include partnering with North America Claims and Operations to address complex business problems, conducting extensive business analysis support, engaging with stakeholders to document business processes, and identifying inefficiencies that can be optimized. You will also be involved in data analysis, process mapping, and communicating findings to stakeholders to advocate for necessary process improvements.

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What qualifications do I need to apply for Claims Business Analyst II at AIG?

To apply for the Claims Business Analyst II position at AIG, you should have at least 3 years of business analysis experience focused on process improvement initiatives, data analysis, and process mapping. Familiarity with frameworks like Lean Six Sigma is preferred, and strong verbal and written communication skills are essential. Additionally, proficiency in Microsoft Office products and excellent organizational skills will help you thrive in this role.

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How does AIG support professional development for Claims Business Analyst II?

At AIG, professional development for the Claims Business Analyst II role is a key focus. The company invests in ongoing learning opportunities, ensuring you grow in your career. This includes access to various training programs, mentorship, and participation in Employee Resource Groups (ERGs), which help nurture a culture of belonging and support your career progression in the field of claims analysis.

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What tools and software are commonly used by Claims Business Analyst II at AIG?

A Claims Business Analyst II at AIG regularly utilizes Microsoft Office products, particularly Excel for data analysis, Word for documentation, PowerPoint for presentations, and Visio for process mapping. Familiarity with additional data analytics tools can also be beneficial, as you work to visualize complex processes and communicate your findings effectively to stakeholders at different levels.

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What is the work environment like for a Claims Business Analyst II at AIG?

The work environment for a Claims Business Analyst II at AIG is collaborative and dynamic. The hybrid model combines four days in the office, fostering teamwork and face-to-face collaboration with colleagues, and one day of remote work, which allows for flexibility. This structure encourages a strong connection between teams while ensuring that you also have time for focused, independent work.

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Common Interview Questions for Claims Business Analyst II
Can you describe your experience with process mapping as a Claims Business Analyst II?

When answering this question, provide specific examples of processes you've mapped in previous roles. Discuss the tools you used, how you identified bottlenecks, and the impact your analysis had on improving operational efficiency. Make sure to emphasize collaboration with stakeholders in your process mapping endeavors.

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How do you prioritize tasks when managing multiple projects in a claims environment?

Highlight your organizational skills and methods for prioritization, such as using project management tools or creating a priority matrix. Explain how you communicate with stakeholders to align on deadlines and expectations, ensuring all tasks are addressed effectively and in a timely manner.

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What frameworks do you use for process improvement, and how have they benefited past projects?

Discuss your familiarity with Lean Six Sigma or DMAIC frameworks. Provide an example of a project where you applied one of these frameworks to analyze data, identify root causes of inefficiencies, and implement improvements. Emphasize results and any measurable impact on the organization’s performance.

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How do you ensure effective communication with stakeholders at various levels?

Explain your approach to adapting your communication style based on the audience's expertise. Discuss methods you've used to present data and findings clearly, utilize visual aids like charts or graphs, and gather feedback to foster open dialogue and ensure alignment on process changes.

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Describe a challenging problem you've faced in your analysis work and how you resolved it.

Provide a detailed example of a specific challenge related to data analysis or process improvement. Discuss the steps you took to analyze the problem, potential solutions you considered, and how you communicated your findings and recommendations to stakeholders to implement changes.

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What role do you believe a Claims Business Analyst II plays in driving continuous improvement?

Articulate your understanding of the Claims Business Analyst II role as a facilitator of process optimization and change management. Discuss how you can identify areas for improvement, engage with teams to foster a culture of continuous improvement, and advocate for changes that align with business goals.

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Can you walk us through your experience with data analysis tools?

Mention specific data analysis tools and software you have used, such as Excel, SQL, or any visualization tools. Provide an example that demonstrates your ability to analyze complex data sets to draw conclusions and support business decision-making, highlighting your analytical confidence.

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How do you handle disagreements among team members regarding process improvements?

Discuss the importance of open communication and mediation skills in resolving conflicts among team members. Share a specific experience where you facilitated a discussion to uncover different perspectives and work towards a solution that aligns with team goals and maintains collaborative relationships.

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What strategies do you use to keep up with industry trends that impact claims processing?

Emphasize your commitment to ongoing learning and professional development. Share how you utilize resources such as industry publications, webinars, and networking with other professionals to stay informed about trends that may affect claims processing and how you might apply this knowledge in your role.

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Why do you want to work for AIG as a Claims Business Analyst II?

Reflect on AIG’s values, culture, and the opportunities for growth that the position offers. Discuss how AIG's commitment to innovation and employee development resonates with your career aspirations. Provide insights into how you envision contributing to AIG’s efforts in delivering better solutions in the insurance space.

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We're a leading global insurance organization with operations in approximately 80 countries and jurisdictions. We provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to support ou...

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Full-time, hybrid
DATE POSTED
April 9, 2025

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