Who is Aiwyn and what do we do?
Aiwyn is transforming the way accounting firms streamline the entire revenue management lifecycle. Backed by top-tier investors (Bessemer, KKR & Revolution), we’re one of the fastest-growing scale-up software companies globally—delivering innovative technology and consistently raising the bar with world-class people, processes, and products.
To learn more, visit our website
This role:
We are hiring for a Senior Director of Support to define and execute the strategy for our customer support function. This leader will be responsible for evolving our support operations, implementing best-in-class tools and processes, and ensuring we deliver exceptional customer experiences at scale. This leader will be a part of creating a customer first mindset, not just on the support team, but cross-functionally, raising support trends to product and amplifying customer feedback with the VP of Success.
Aiwyn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Candidate information will be treated in accordance with our CCPA privacy notice which can be found here: https://www.aiwyn.ai/ccpa
Aiwyn is on the lookout for a dynamic Sr. Director of Support to join our remote team in the US! We’re revolutionizing the way accounting firms manage their revenue lifecycle with cutting-edge technology and a customer-first mindset. In this pivotal role, you will be responsible for shaping and executing our customer support strategy to deliver exceptional user experiences at scale. You’ll lead our Support team, cultivate talent, and ensure they are equipped with the best tools and training to thrive. Moreover, you will expand our support channels, integrating live chat and phone capabilities while optimizing existing services. Your keen eye for metrics will help us track vital support metrics like response and resolution times, enabling continuous improvements and driving efficiency across the board. This is not just about support; it’s about collaborating with Product, Engineering, and Customer Success teams to amplify customer feedback and enhance overall experiences. If you have a passion for delivering extraordinary outcomes, along with extensive experience in scaling support functions, we want to hear from you! Join Aiwyn and enjoy the perks of a flexible, remote work culture along with competitive pay and benefits that include a travel stipend and employee stock options. Let’s create impactful solutions together!
Fix the work-to-cash cycle to help accounting firms save time, speed up cashflow, and deliver a superior client experience
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