Restaurant Manager FOH

As the Restaurant Manager FOH at Crystal Mountain, your key responsibilities include overseeing daily operations of the food and beverage venue, managing FOH staff scheduling, and ensuring exceptional guest service. You will collaborate with kitchen staff, monitor inventory, enforce health and safety protocols, and resolve guest concerns to create a welcoming atmosphere.

To be a successful Restaurant Manager FOH at Crystal Mountain, candidates must have at least 1 year of experience in a restaurant lead role within the hospitality industry, experience with POS systems, and possess both a Washington MAST Card and a Washington Food Handler Card. Excellent communication skills and a positive attitude are also essential.

The Restaurant Manager FOH at Crystal Mountain must be prepared to work evenings, weekends, and holidays. The role requires physical agility, including the ability to lift up to 20 pounds occasionally and remain standing or walking for extended periods while managing a bustling restaurant environment.

Crystal Mountain offers an array of employee perks for the Restaurant Manager FOH, including a free season pass for unlimited skiing at Alterra resorts, discounts on food and beverage, and opportunities for growth in the ski industry, alongside great healthcare and retirement benefits for eligible positions.

The Restaurant Manager FOH at Crystal Mountain collaborates closely with kitchen staff and the General Manager to ensure efficient communication between front and back of house. Additionally, you will conduct staff meetings and training, promoting a cohesive team environment to achieve restaurant goals.

As a Restaurant Manager FOH, I prioritize listening to the customer's concerns, validating their feelings, and working quickly to find a resolution. This might involve offering a complimentary meal, addressing service issues, or making personal apologies to ensure the guest leaves satisfied.

I believe in fostering open communication and encouraging teamwork. I also emphasize clear expectations through regular meetings, providing feedback and incentives, and ensuring every team member feels valued and heard, creating a positive work culture.

In a previous restaurant role, I noticed that we were short-staffed during peak times. I quickly stepped in to manage breaks and also explored hiring additional part-time staff to cover busy shifts, ensuring our service remained uninterrupted and our guests were well taken care of.

I take health and safety protocols very seriously. I ensure that all staff receive proper training on protocols and conduct regular audits to ensure compliance. Open discussions about safety and health are encouraged, and I make sure that the team understands the importance of these measures.

The most crucial aspect of guest service is making every guest feel valued and welcome. This involves personalizing their experience, being attentive to their needs, and exceeding their expectations at every opportunity, which ultimately enhances their enjoyment and encourages return visits.

To keep costs in check, I monitor inventory closely and work to minimize waste. I also educate my team on sourcing local ingredients when possible and encourage them to come up with innovative ways to enhance service without incurring additional costs.

I believe that hands-on training and shadowing experienced staff are effective. I provide comprehensive onboarding material, encourage questions, and regularly check in to provide feedback, ensuring new hires feel capable and confident in their roles.

I promote a positive working environment by fostering open communication, recognizing achievements, and ensuring that everyone feels included in team decisions. I also organize team-building activities to strengthen relationships and create a supportive atmosphere.

I utilize performance metrics such as customer feedback, sales data, and staff productivity reports to track the restaurant's performance. Regular staff meetings and one-on-ones help address challenges and celebrate successes, allowing us to adapt strategies as needed.

My goals for the restaurant include enhancing customer satisfaction through exceptional service, increasing sales by implementing effective marketing strategies, and maintaining a well-trained team that is motivated and committed to delivering quality experiences for our guests.