Design Managers - job 12 of 16

The Design Manager at American Express Travel Related Services Company plays a crucial role. Responsibilities include leading the design process to understand user requirements, managing design operations, mentoring junior designers, and evaluating potential challenges in projects. You will also be involved in creating prototypes and design mockups based on user feedback, ensuring that all design choices align with project goals.

To qualify for the Design Manager position at American Express, candidates must hold a Master’s degree in fields such as Computer Science, Graphic Design, or Engineering. Additionally, a minimum of two years of relevant experience in analyzing user requirements is essential. Candidates should also possess skills in designing prototypes, and familiarity with tools like Adobe CC and Axure RP will greatly enhance your candidacy.

As a Design Manager at American Express, familiarity with a variety of tools is critical. You will need experience with Adobe Creative Cloud, AfterEffects, Axure RP, and InVision for creating clickable prototypes. Additionally, knowledge of JIRA, Microsoft tools, and Sketch will be essential for managing projects effectively and providing design feedback.

The salary range for a Design Manager at American Express in Palo Alto, CA is competitive, with an annual salary falling between $148,845.00 to $165,000.00. The exact salary will consider factors such as your previous experience and location, making this an attractive opportunity for qualified candidates.

Yes! American Express offers a flexible working environment. For the Design Manager role, you can telecommute up to 2 days per week, enabling you to maintain a work-life balance while contributing to exciting design projects.

When answering this question, discuss specific projects where you led the design process. Highlight your method of gathering user requirements, the tools you used, and how you incorporated feedback into your designs. Providing metrics or results can also help illustrate your effectiveness.

In your response, mention the design tools you are proficient in, focusing on those relevant to the American Express role. Explain why you prefer these tools, how they contribute to your design process, and provide examples of projects where you successfully utilized them.

Explain your strategy for gathering and implementing feedback. Emphasize the importance of collaboration, and share a specific example where you handled differing opinions and used feedback to enhance the final design product.

Discuss a project where identifying risks was critical. Outline your process for evaluating these risks and the strategies you implemented to mitigate them. Highlight the successful outcome as a result of your proactive approach.

Share specific mentoring approaches you take, such as conducting design critiques, providing regular feedback, or organizing skill-building workshops. Mention how you adapt your mentorship style based on individual needs to foster growth among junior designers.

When responding, discuss user research methods you use, such as surveys, interviews, or usability testing. Highlight how you integrate findings from this research into your design process to prioritize solutions that align with user needs.

Share your familiarity with creating prototypes and mockups, focusing on specific projects where these were essential to your design process. Discuss the tools you used and how the prototypes helped in user testing and project delivery.

Talk about your time management and prioritization skills. Provide examples of how you balanced quality with deadlines in past projects, including any strategies you employed to streamline processes without compromising creativity.

Describe your approach to designing for diverse user groups. Discuss the importance of research, empathy, and inclusivity in your design decisions, and provide examples of how you catered designs to meet varied audience needs.

Craft a response that merges your passion for design with admiration for American Express's brand and values. Highlight how your career goals align with those of the company, and express your enthusiasm for the opportunity to lead design initiatives at such a respected organization.