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American Express Travel Related Services Company, Inc. seeks Design Managers to lead processes to capture user requirements and identify customer needs, problems, and opportunity areas. Lead iteration on designs based on feedback from users, partners, and usability testing. Manage design operations processes that support the design team. Lead and mentor junior members of the design team. Provide guidance to designers and other partners regarding design decisions and practices to ensure successful project outcomes. Evaluate potential challenges and risks, and proactively recommend solutions to mitigate risk. Lead the management of complex or high-profile projects with diverse stakeholders.

Position requires a Master's degree in Computer Science, Engineering, Multimedia, Graphic Design, Information, or a related field, and 2 years of experience with analyzing user requirements, procedures, and problems to improve user experiences. Experience must include 1 year of experience with each of the following: improving readability, utility, and overall user experience; developing prototypes, mockups, wireframes, and style guides based on requirements; reviewing prototypes and mockups and providing design feedback in HTML and CSS; creating motion graphics, and micro-interaction prototypes; and Adobe CC, AfterEffects, Axure RP, InVision for clickable prototypes, JIRA, Microsoft tools, OmniGraffle, and Sketch. Telecommuting is available up to 2 days per week.

Job Location: Palo Alto, CA

Salary Range: $148,845.00 - $165,000.00 annually

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

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The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.

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CEO of American Express

Stephen J Squeri

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Average salary estimate

$156922.5 / YEARLY (est.)

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$148845K

$165000K

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What You Should Know About Design Managers, American Express

American Express Travel Related Services Company, Inc. is looking for talented Design Managers in Palo Alto, California! If you’re passionate about understanding user requirements and identifying customer needs, this exciting role might be your perfect match. As a Design Manager, you will lead design processes that include gathering user input and feedback, which will be pivotal in refining our designs. You'll get the chance to contribute to complex or high-profile projects while managing a dynamic design team. In addition to mentoring junior designers, you'll provide valuable guidance on design decisions to ensure successful outcomes. Your creativity will shine as you tackle challenges, recommend solutions, and enhance user experiences. With a Master’s degree in Computer Science, Graphic Design, or a related field and a minimum of 2 years of experience in design, you’ll bring expertise in creating prototypes, mockups, and improving overall user usability. Experience with tools like Adobe CC, AfterEffects, and JIRA is necessary. Plus, we offer flexibility with telecommuting options available. Join us at American Express as we support your professional growth with comprehensive benefits including competitive salaries, bonus incentives, and thorough career development opportunities. If this sounds like an opportunity you're excited about, read on to learn more!

Frequently Asked Questions (FAQs) for Design Managers Role at American Express

What are the main responsibilities of Design Managers at American Express Travel Related Services Company, Inc.?

Design Managers at American Express Travel Related Services Company, Inc. are responsible for capturing user requirements, identifying customer needs, and leading design iterations based on feedback. They manage design operations to support their teams, mentor junior designers, and provide guidance on design decisions to ensure exceptional project outcomes.