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Manager-Compliance - job 5 of 23

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Global Compliance & Ethics team plays a critical role in protecting American Express, our brand and colleagues through practical, solution-focused guidance on regulatory and ethics-related matters. Within Global Merchant and Network Services Compliance, the Global Network Partnerships Compliance team performs second-line oversight of the Global Network Partnerships business, ensuring a robust and sustainable compliance risk management framework.

Global Network Partnership deliver business growth through the licensing of card issuing and merchant acquiring activities to external financial institutions. These classify as participants on the American Express Global Network and, as such, are subject to the American Express Global Network Services Business and Operational Policies (AEGNS BOP), in addition to applicable local laws and regulations.

Responsibilities

Reporting to the Director, Compliance Global Network Partnerships US and EMEA, the Compliance Manager will be responsible for: 

  • Supporting the development, implementation and execution of a Compliance oversight program for Global Network Partnerships, including in the areas of participant due diligence, business development and partner management    
  • Effective challenge and oversight of GNP risk reduction and mitigation activities, as required under the Compliance Risk Management Program and the broader Operational Risk Program
  • Supporting the annual Control and Compliance evaluation process, Compliance Risk Assessment, Compliance Monitoring & Testing
  • Collaborating with a broad group of stakeholders including General Counsel Office, Global Financial Crimes Compliance, Global Privacy Office, GMNS Control Management and broader GNS business teams, to ensure compliance with Enterprise-wide policies and procedures and local regulatory requirements applicable to the operations of the American Express network.   
  • Providing Compliance advisory and credible challenge in the development and evolution of centrally managed GNS policies, products, capabilities, processes and controls to enable the business to comply with applicable laws and regulations

Requirements:

  • Experience in executing Compliance risk management and oversight programs in a matrix organization, addressing regulatory requirements including in the areas of Anti-Money Laundering, Sanctions, Anti-Corruption, Data Privacy, Business Conduct and Payments Regulations
  • Compliance expertise in risk assessment, risk identification, articulation and escalation
  • Expertise in control evaluation, including control design and effectiveness
  • Experience in independent testing, auditing an asset
  • Excellent written and oral communication skills
  • Strong analytical skills and attention to detail 
  • Ability to manage and drive assignments to completion, take on additional responsibilities and prioritize work in a constantly changing and deadline-driven environment
  • Working knowledge of the payments industry, licensing models, network operations desirable   
  • University Degree and/or Compliance qualifications   

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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Average salary estimate

$127500 / YEARLY (est.)
min
max
$90000K
$165000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Manager-Compliance, American Express

Join Team Amex as a Manager-Compliance and lead the way in ensuring compliance across our Global Network Partnerships in New York, New York. At American Express, we believe in backing our colleagues with the resources they need to grow their careers while serving our customers. As a Compliance Manager, you'll play a crucial role in maintaining a robust compliance risk management framework, supporting the development and implementation of oversight programs, and collaborating with diverse stakeholders to meet regulatory requirements. You will be empowered to challenge existing processes and provide guidance on compliance issues, ensuring that our operations comply with both enterprise-wide policies and local regulations. Your expertise will directly contribute to mitigating risks associated with partner management and participant due diligence. We offer a supportive environment for continuous learning and growth, where every contribution is recognized. With the valuable data at your disposal, you will have the opportunity to derive insights that not only benefit American Express but also enhance the customer experience. If you’re ready to make a significant impact while enjoying a flexible work environment and excellent benefits, look no further. Join us and let’s lead the way together in driving compliance excellence.

Frequently Asked Questions (FAQs) for Manager-Compliance Role at American Express
What are the responsibilities of a Manager-Compliance at American Express?

As a Manager-Compliance at American Express, you will be responsible for developing and executing compliance oversight programs for Global Network Partnerships. This includes overseeing participant due diligence, providing compliance advisory support, and ensuring adherence to local regulatory requirements. You will also evaluate control effectiveness and manage compliance risk assessments, while collaborating with multiple stakeholders to align on enterprise-wide policies.

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What qualifications do I need to become a Manager-Compliance at American Express?

To qualify for the Manager-Compliance role at American Express, candidates should have experience in managing compliance risk programs in a complex environment, particularly in areas such as Anti-Money Laundering and Data Privacy. A university degree, compliance-related qualifications, and strong analytical skills are essential. Effective communication and the ability to prioritize tasks in a dynamic setting are also critical for success.

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How does American Express support the development of a Manager-Compliance?

American Express is committed to supporting the professional development of its Manager-Compliance. The company provides access to training programs, mentorship opportunities with industry leaders, and a collaborative environment that encourages employees to take ownership of their career paths. Furthermore, Team Amex values continuous learning, making resources available to enhance compliance knowledge and skills.

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What can I expect in terms of work environment as a Manager-Compliance at American Express?

As a Manager-Compliance at American Express, you can expect a flexible work environment that may include hybrid or fully virtual arrangements, depending on business needs. The company strives to maintain a supportive workplace culture that emphasizes belonging and collaboration, fostering a sense of community among colleagues.

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What benefits does American Express provide to a Manager-Compliance?

American Express offers a comprehensive package of benefits for a Manager-Compliance, including competitive salaries, bonus incentives, and a 6% company match on retirement savings. Additional perks include paid parental leave, financial coaching, medical and life insurance, as well as access to wellness centers, ensuring the holistic well-being of all employees.

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Common Interview Questions for Manager-Compliance
How do you approach compliance risk management in a matrix organization?

When faced with compliance risk management in a matrix organization, I emphasize collaboration and transparency. I focus on establishing clear communication channels with all departments to ensure everyone understands regulatory requirements. Additionally, I advocate for regular training and information sharing to enhance the compliance culture across departments, ensuring alignment in our risk management approach.

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Can you share an experience where you had to independently test compliance controls?

In my previous role, I was tasked with independently testing compliance controls against Anti-Money Laundering regulations. I developed a structured testing strategy that included random sampling and detailed documentation of findings. I also conducted interviews with relevant teams to gauge their understanding of the controls in place. This experience sharpened my analytical skills and highlighted the importance of evidence-based assessments in compliance.

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What steps do you take to keep up-to-date with compliance regulations?

To stay current with compliance regulations, I subscribe to industry newsletters, participate in webinars, and actively engage in networking with compliance professionals. I also make it a habit to attend relevant industry conferences. This multi-pronged approach ensures that I'm informed about any changes to regulations, which enhances my ability to adapt compliance strategies effectively.

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What tools or methodologies do you utilize for compliance monitoring and testing?

I leverage a variety of tools for compliance monitoring, including risk assessment software, audit management systems, and data analysis tools. These tools enable me to identify trends and detect issues early. Additionally, I employ methodologies like control self-assessments and regular compliance training sessions, which foster consistent awareness and adherence to regulatory requirements across the organization.

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How do you handle a situation where you find a compliance violation?

In cases of compliance violations, I follow a systematic approach. First, I assess the impact and scope of the violation, collaborating with key stakeholders to gather facts. I then develop a corrective action plan, ensuring that it aligns with regulatory requirements and internal policies. Communication is vital, so I ensure transparency with senior management while reaffirming compliance expectations to prevent future occurrences.

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Describe your experience with Anti-Money Laundering compliance.

My experience with Anti-Money Laundering compliance encompasses developing risk assessments and conducting audits for various departments. I have implemented training programs to enhance employee awareness of AML regulations, ensuring the organization understands their role. This proactive mindset has effectively minimized risks, and I’m proud to have contributed to a culture of compliance within the organization.

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How would you prioritize tasks in a deadline-driven compliance environment?

In a deadline-driven compliance environment, I prioritize tasks by assessing their urgency and impact. I use a structured approach to categorize tasks based on deadlines and significance. This allows me to allocate resources efficiently and manage workloads while keeping stakeholders informed about progress and any potential bottlenecks.

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What role does communication play in compliance management?

Communication is foundational in compliance management. It's essential not only for conveying requirements and expectations but also for fostering a culture of compliance within the organization. Regular updates, training sessions, and open feedback loops encourage collaboration and strengthen adherence to compliance protocols, ultimately minimizing the risk of violations and enhancing overall effectiveness.

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Can you give an example of how you've engaged stakeholders in compliance processes?

In my previous role, I initiated quarterly meetings with business stakeholders to discuss compliance updates and gather their input on risk assessments. This approach fostered a sense of ownership and collective responsibility among them. Engaging them not only improved compliance practices but also brought valuable insights into the operational realities they faced, helping us to tailor our compliance initiatives effectively.

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What strategies do you use to evaluate the effectiveness of compliance controls?

To evaluate the effectiveness of compliance controls, I utilize a combination of testing methods and performance metrics. Regular audits and reviews help identify weaknesses, while feedback from employee training sessions provides insight into usability. I also ensure alignment with regulatory expectations through benchmarking against industry best practices, which informs necessary adjustments to our compliance controls.

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BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 22, 2025

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