Staff Architect - job 1 of 11

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.

How will you make an impact in this role?

The Digital Workplace Team at American Express is entering into a new phase of technology transformation driven by opportunities to improve Colleague experience, raise productivity and collaboration, and drive operational efficiency of all service and infrastructure operations.

 If you have the talent and desire to deliver innovative products and services at a rapid pace, with hands on experience and critical thinking, in areas of productivity and collaboration software suites, endpoint computing and security, mobile platforms, data management and analytics, and software engineering, join our architecture team to help with our transformation journey!

This individual will architect strategies and approaches for Digital workplace technologies including Meeting Platforms, M365, Document Management, Voice Technologies, Large scale AV deployments, Digital experience management, site reliability engineering and automation tools.

Don't miss this great opportunity to be the key lead of the Architecture center of excellence within the Digital workplace team a team that brings together the product leads and infrastructure engineers from across the organization to define strategic product and technology roadmaps, architecture guidelines and frameworks, and integrated technology decisions.

Make your mark on technology and life at American Express!

Responsibilities

• Develop enterprise architecture and technology roadmap for the Digital workplace portfolio of platforms and technologies.
• Actively participate in team and organization wide architecture and engineering discussions.
• Perform rapid POCs to experiment and build rails for the engineering / product teams
• Support engineers and project managers in rapid development and deployment
• Introduce enterprise architectural paradigms and solutions into the portfolio.
• Communicate to senior leaders regarding strategy direction and changes.
• Mentor engineers and solution architects to ensure technology complexities are understood very clearly to implement solutions expeditiously with high quality

Minimum Qualifications

• A passion for Collaboration tools and employee facing technology
• Extensive, recent experience with all aspects collaboration platforms, including but not limited to Slack, Teams, Webex, Zoom, M365, Proofpoint, Voice Technologies
• Handson experience with least two of the following at enterprise scale:
• Meeting room technologies up to Auditorium scale
• Seamless integration of multiple cloud collaboration tools 
• Citizen development tools including Power Apps
• BI platform architecture including Power BI
• AI integration for collaboration tools
• Experience with security products including Symantec DLP, Microsoft Purview
• Experience with identity and access management tools including Azure AD and Okta
• Exposure to digital experience monitoring tools like Nexthink, or ThousandEyes
• Experience growing and nurturing engineering talent
• Experience creating cross portfolio technical strategies with enterprise impact

Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.