Staff Engineer, Customer360 - job 1 of 3

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology of #TeamAmex.

Customer Information and Relationship Management company domain is playing a pivotal role in shaping the organization strategy for handling customer data enterprise wide establishing Customer360 (C360) as a trusted authority in customer data management and creating a single source of truth about customers’ profile data. C360 Platform provides a comprehensive view of the customer's relationships with various American Express products and manages customers demographics and linkages driving intelligent insights for servicing, marketing, risk, fraud, and digital experiences. This platform is an integral part of all enterprise customer journeys and is at the fore front of all the new initiatives the organization is undertaking. In C360, we build and manage highly scalable services using event-driven reactive architecture.

How will you make an impact in this role?

This role of Staff Engineer will be an integral part of C360 engineering team that designs and builds large-scale, cloud-native, event-driven reactive applications to create 360-degree view of the customer. The Staff Engineer will lead a team of senior engineers and solution architects to enable full stack development including Front-end development on Customer360 Portal, Backend development creating APIs / Microservices and data analytical use cases development on BigData ecosystem. The Staff Engineer will form a strong partnership within the team of Engineering Directors, and with the Product Owners, plus own performance management responsibilities for the assigned solution architects.

Key Responsibilities: 

• 50% of the time spent on coding and/or hands-on technical implementation
• Work with Staff Architects, Engineering Directors, Solution Architects to define solution requirements and technical implementation approach
• Drive both high-level and detailed technical designs and conduct design reviews as needed
• Provide technical guidance to other software engineers at all levels
• Implement new, highly scalable platform components
• Improve and maintain existing components of the core platform
• Actively participate in team and company-wide architecture and engineering discussions and forums
• Build POCs to experiment new technologies, databases and other application infrastructure.
• Employ technical expertise to help team members overcome technical problems
• Constantly purse and learn industry leading/innovative technologies and solutions. Be acutely aware of enabling technologies and open-source products to build low latency distributed systems.
• Adhere to release/project schedule and sprint milestones
• Analyze, design, program, debug, and modify software for use in local, networked, cloud-based or Internet-related environments
• Responsible for health and quality of the code across the portfolio, including leadership over SCM, functional testing, and CI/CD tool integration
• Lead a culture of innovation and experimentation, engage in fun and outcome-oriented culture, and always be ready to try new concepts without fear of failure. 

Minimum Qualifications

• 6+ years of active engineering experience in a sophisticated environment and/or comparable experience
• Strong implementation experience using languages like Java or Golang, and experience of Vert.X library is preferred 
• Experience in using NoSQL databases, like Couchbase, and distributed messaging systems as Kafka in the context of low latency and high transaction volume systems.
• Experience in data processing applications using BigData tools like Apache Hadoop, Aapche Spark, or using Cloud technologies like BigQuery
• Successful engineering and deployment of enterprise-grade technology assets in an agile product environment
• Ability to share engineering domain expertise with architects and other engineers
• Ability to adapt solutions to meet the broader needs of the portfolio
• Expertise in building fault-tolerant, scalable solutions that are performed at a global enterprise scale
• Full understanding of Service Oriented Architecture design principles and implementation patterns
• Ability to construct enterprise-grade APIs using innovative techniques and standard methodologies (REST, JSON, XML, etc.)
• Proficient in cross-platform integration
• Able to diagnose, resolve, and prevent the recurrence of system outage
• Have excellent written and verbal communications skills. Build and deliver effective presentations to Senior Leadership.
• Bachelor’s degree in computer science, Engineering, Information Systems, or a related STEM field required; advanced degree preferred

Salary Range: $170,000.00 to $255,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.