Sales Lead Coordinator - Detroit Metro, MI

As a Sales Lead Coordinator at Andy's Statewide Heating & Air Conditioning, your primary responsibilities will include making outbound calls to follow up on hot, warm, and cold leads, scheduling sales appointments, and communicating key expectations to customers before in-home presentations. You will also assist our in-field sales team as needed, ensuring they have support during their interactions. Additionally, processing paperwork and maintaining high levels of customer service while meeting sales targets are key components of your role.

To qualify for the Sales Lead Coordinator position at Andy's Statewide Heating & Air Conditioning, you'll need to have at least two years of experience in customer service, preferably in outbound sales or lead generation. Proficiency in Microsoft products and experience with multi-line phone systems are essential. Be prepared to report daily to our office, as this is not a remote position, and must be willing to undergo pre-employment drug screening and background checks.

As a Sales Lead Coordinator at Andy's Statewide Heating & Air Conditioning, you can expect a compensation of $20/hr, with options for sign-on bonuses based on experience. Our comprehensive benefits package includes healthcare options starting at $5 per week, a 401(k) with company match, paid time off, holiday pay, and company-paid life insurance, among other perks. This is a great opportunity to build a rewarding career while enjoying great benefits!

The work environment for Sales Lead Coordinators at Andy's Statewide Heating & Air Conditioning is vibrant and supportive. You will be part of a clean office equipped with great resources and a team eager to grow alongside you. With a focus on career advancement through comprehensive training opportunities in technical skills, sales techniques, and leadership, you’ll find yourself in an environment that values professional development and encourages collaboration.

To prepare for the role of Sales Lead Coordinator at Andy's Statewide Heating & Air Conditioning, focus on sharpening your communication skills, as effective customer interaction is paramount. Familiarize yourself with sales lead generation techniques and customer service principles. Additionally, having a good grasp of Microsoft products will be beneficial. Be ready to demonstrate your ability to multitask and work under deadlines, as the role involves heavy phone volume and requires prompt decision-making.

In answering this question, provide specific examples from your previous roles where you successfully addressed customer needs, resolved issues, or went above and beyond to ensure satisfaction, highlighting your passion for delivering exemplary customer service.

Explain your organizational skills and how you use tools or strategies to manage your workload efficiently, ensuring that you can effectively follow up on leads while also scheduling appointments and supporting the sales team as needed.

Discuss specific techniques you've employed in previous positions to generate leads, such as leveraging social media, networking, and effective communication strategies, showcasing your proactive approach to sales.

Illustrate your conflict resolution skills by walking through a scenario where you dealt with a tough customer. Emphasize your ability to listen, empathize, and work towards a solution while maintaining professionalism.

Express your enthusiasm for the company and role by sharing your interest in working for a reputable organization that values customer service and career growth. Relate your career aspirations to what the company offers.

Share your previous experience with outbound calls, discussing the volume and types of calls you've made, and your comfort level in engaging potential customers over the phone.

Highlight your relevant experience, skills, and personal qualities that align with the role, emphasizing your customer service expertise and ability to work in a fast-paced environment.

Provide a specific example of a time when you exceeded a sales target, detailing the strategies and actions you took to achieve this success, showcasing your results-driven mindset.

Mention the tools or software you've worked with, such as CRM systems or scheduling software, and explain how you've utilized them to enhance your productivity and sales effectiveness.

Share your personal strategies for staying motivated, whether through setting personal goals, seeking feedback, or celebrating small wins, illustrating how you maintain enthusiasm in challenging environments.