Intake Coordinator

As an Intake Coordinator at ArchCare, your main responsibilities include coordinating and reviewing referrals from various sources, entering vital patient information into our electronic medical records (EMR), performing eligibility checks, and managing initial authorizations from Managed Care. You'll also document co-pay and deductible details, and play a key role in communicating with the home care team, referral sources, and the families of potential patients.

To qualify for the Intake Coordinator position at ArchCare, you should have at least 1 year of relevant experience and a High School Diploma or equivalent. This combination of experience and education ensures that you have a foundational understanding of the concepts related to patient referrals and care coordination.

The salary range for the Intake Coordinator role at ArchCare is between $54,500 and $56,500 per year. This compensation reflects the important responsibilities and the impactful work you'll be doing at ArchCare.

As an Intake Coordinator at ArchCare, you can look forward to a variety of benefits including accrued vacation days, sick days, and holidays. Additionally, you’ll have the opportunity to participate in a 403(b) retirement plan and optional benefits like Short Term Disability and Life Insurance. We also offer a discounted membership to Plum Benefits and provide the ability to pay for eligible commuter expenses using pre-tax dollars.

ArchCare is proud to be certified by Great Place to Work®, which underscores our commitment to fostering a supportive, inclusive workplace culture. We actively promote teamwork, open communication, and professional growth for all our employees, enabling Intake Coordinators to thrive both personally and professionally.

To effectively answer this question, reflect on your previous roles in healthcare or customer service where you've coordinated patient information, managed referrals, or completed data entry tasks. Illustrate how your experience positions you to excel in the responsibilities of an Intake Coordinator at ArchCare.

Demonstrating empathy and patience is key. Discuss your approach to active listening, addressing concerns, and ensuring clarity in communication. Provide a specific example of how you've successfully managed difficult conversations in the past.

Research ArchCare's mission to provide care across various settings, emphasizing community and individual comfort. Convey your appreciation for their commitment to enhancing the lives of others as a driving factor in wanting to be an Intake Coordinator with them.

Detail any specific EMR software you've used in previous roles, focusing on how you ensured data accuracy and maintained patient confidentiality. Discuss the importance of EMR in the healthcare process, particularly in coordinating care.

Explain your organizational skills and techniques for prioritizing tasks, such as maintaining a to-do list or using software tools to keep track of incoming referrals. Provide an example of how you've successfully managed a high volume of tasks in the past.

Discuss your attention to detail and the methods you would use to confirm the accuracy of information before entering it into the EMR. Mention double-checking inputs and collaborating with team members to verify details when in doubt.

Highlight your understanding of confidentiality protocols, such as HIPAA regulations, and any training you've received. Emphasize the importance of safeguarding patient information in your role as an Intake Coordinator at ArchCare.

Provide a specific example where teamwork led to successful outcomes, emphasizing your role in facilitating communication and collaboration. Illustrate how this experience prepares you for teamwork within ArchCare's environment.

Talk about your adaptability and proactive nature when it comes to learning new tools. Mention strategies like seeking out training resources, reaching out to colleagues for guidance, and hands-on practice.

Discuss your commitment to helping others and how this passion motivates you to provide high-quality care coordination. Reflect on personal experiences that have shaped your desire to work in this role and contribute to ArchCare's mission.