100% Work from Home- Customer Benefits Rep - job 1 of 7

As a Customer Benefits Rep at our Livonia-based company, you'll engage with both existing and prospective clients to provide outstanding service. Your daily tasks will include answering questions about our services, troubleshooting issues, and offering product knowledge to ensure client satisfaction. You'll be the first point of contact for clients, making it vital to build strong relationships and maintain a positive rapport.

To excel in the Customer Benefits Rep role, we seek individuals with excellent communication skills, both verbal and written. You'll need strong active listening abilities, a knack for problem-solving, and the capacity to work independently and as part of a team. A willingness to learn, adapt, and thrive in a fast-paced environment is essential. Previous customer service experience is preferred but not mandatory.

Customer Benefits Reps in our Livonia office enjoy a range of perks, including a flexible work schedule that enables you to maintain your personal life. You will receive weekly pay, life insurance, health insurance reimbursements, and access to industry-leading resources and technology. Regular training sessions led by experienced leaders will help you develop your skills while progressing your career.

Working from home in the Customer Benefits Rep position allows for an incredible work-life balance. You can set your hours to suit your needs, spend more time with family, and work in a comfortable environment. This flexibility helps to reduce stress and increases productivity, making you more effective in helping clients while enjoying life in your personal space.

In light of community wellness, interviews for the Customer Benefits Rep position are conducted via Zoom video conferencing. This allows us to connect safely and effectively while ensuring you get a full understanding of the role. We aim to provide a smooth interview experience that showcases our commitment to your safety and comfort.

When answering this question, focus on a specific example where you successfully resolved an issue for a difficult customer. Use the STAR method (Situation, Task, Action, Result) to structure your response, showcasing your communication skills and problem-solving abilities.

Highlight your time management skills by discussing methods like setting specific daily goals, using productivity tools, and prioritizing tasks. Emphasize how these strategies help maintain a high level of service as a Customer Benefits Rep.

Describe your openness to feedback and how you view it as an opportunity for growth. Provide an example of how you track feedback and use it to improve your service as a Customer Benefits Rep.

Discuss qualities like empathy, patience, and effective communication. Explain that understanding clients' needs and providing solutions is crucial in creating positive experiences for them.

Talk about how having strong product knowledge enables you to provide accurate information and effective solutions. Share an example where your expertise helped resolve a client’s issue.

Discuss your proactive attitude towards learning by attending trainings, researching, and seeking feedback from colleagues. Emphasize that staying informed is key to excelling as a Customer Benefits Rep.

Share your passion for helping people and solving problems. Describe how creating positive experiences for customers makes your job fulfilling, and align this with our company's mission as a Customer Benefits Rep.

Explain your organizational skills and techniques like using to-do lists or task management software. Share that understanding client needs and urgency also helps in effective prioritization.

Provide a specific example that showcases your dedication to customer satisfaction. Use the STAR method to explain how you went above and beyond in a situation as a Customer Benefits Rep.

Mention relevant software, CRM systems, or tools you've used in previous roles. Explain how familiarity with these enhances your ability to serve clients efficiently in the remote setting.