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Accounts Receivable Specialist

Who We Are

Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There has never been a more exciting time to get on board, so read on to learn more and apply today!


Who We Want

The Accounts Receivable Specialist plays a critical role in managing the delivery-to-cash functions for assigned accounts. Acting as the primary point of contact for the designated RevGen team and customers, this role ensures accurate invoicing, timely payments, and resolution of billing discrepancies. The specialist also monitors key reports, analyzes data, and drives process improvements to support operational efficiency and customer satisfaction.


What You’ll Do
  • Primary Point of Contact: Serve as the main liaison for customers and your assigned sales team, fostering strong relationships and clear communication.
  • Sales Team Support: Collaborate with BizDev representatives to ensure timely responses to rate requests, accessorial approvals, and other time-sensitive tasks.
  • Aging and Unbilled Management: Monitor AR aging and unbilled reports, working closely with customers and RevGen teams to collect necessary documentation and maintain timely payments.
  • Collections and Metrics: Collect past-due invoices, meet aging metrics, and address payment delays proactively to maintain cash flow.
  • Customer Engagement: Build and maintain strong relationships with key customers, ensuring timely payments and resolving concerns effectively.
  • Invoicing Oversight: Manage invoicing processes, including document collection, invoicing uploads, billing methods, and timely submission to customers, ensuring accuracy and compliance with customer requirements.
  • Payment Terms Communication: Clearly communicate payment terms and expectations to customers, providing support for ACH payment setups as needed.
  • Documentation and Analysis: Maintain detailed notes on payment status, analyze accessorial charges, and ensure accurate billing approvals.
  • Discrepancy Resolution: Investigate and resolve short payments, overpayments, misapplied funds, unapplied cash, and other payment discrepancies in collaboration with BizDev and CashApp teams.
  • Revenue and Cash Reconciliation: Address uninvoiced revenue and unapplied cash to ensure prompt invoicing and accurate payment applications.
  • Invoicing Failures: Identify and resolve invoicing errors to prevent delays and enhance process efficiency.
  • Cross-Team Collaboration: Partner with internal teams to resolve issues related to write-offs, cash allocation, and process improvements.
  • Standard Operating Procedures (SOPs): Develop, document, and enforce SOPs for invoicing and load-building requirements.


Qualifications
  • Bachelor's Degree in Accounting, Finance or a related field
  • 2+ years experience in a customer operations role
  • Industry experience required
  • Oracle NetSuite experience & expert knowledge of Microsoft Suite, with an emphasis on Excel
  • Excellent written and verbal communication skills
  • Maturity to work effectively in negotiation discussions with customer and sales reps
  • Expert knowledge of Microsoft Suite, with an emphasis on Excel-ability to do vlookups and pivot tables is required
  • Self-starter with ability to work independently and as a team
  • Highly organized with excellent time management skills and a high degree of accuracy and attention to detail
  • Ability to handle a heavy workload and adaptability to work in fast paced environment


The Perks of Working With Us
  • Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
  • Invest in your future with our matching 401(k) program.
  • Build relationships and find your home at Arrive through our Employee Resource Groups.
  • Enjoy office wide engagement activities, team events, happy hours and more!
  • Leave the suit and tie at home; our dress code is casual.
  • Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown.
  • Park your car for free on site!
  • Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
  • Sweat it out with the team at our onsite gym.
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program
  • Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
  • Receive 100% paid parental leave when you become a new parent.
  • Get paid to work with your friends through our Referral Program!
  • Get relocation assistance! If you are not local to the area, we offer relocation packages.


$43,000 - $60,000 a year
The base salary range for this position is $43,000 - $60,000, plus bonus and benefits. The range displayed on each job posting reflects the pay range for the position across all locations. Within the range, individual pay is determined based on work location, job-related skills, experience, relevant education or training. 

Your Arrive Experience

When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos. 


Notice:

To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.

Average salary estimate

$51500 / YEARLY (est.)
min
max
$43000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Accounts Receivable Specialist, Arrive Logistics

At Arrive Logistics, we’re not just another transportation and technology company; we’re a vibrant community grounded in collaboration and innovation based in Austin, TX. We’re searching for a passionate Accounts Receivable Specialist to join our incredible team and help manage the delivery-to-cash functions for our valued accounts. In this pivotal role, you’ll be the main point of contact for our RevGen team and customers, ensuring that invoicing is spot-on, payments are received promptly, and any billing discrepancies are resolved efficiently. By analyzing data and monitoring key reports, you’ll implement process improvements that will enhance operational efficiency and boost customer satisfaction. Your days will be filled with engaging interactions, as you foster strong relationships with customers and your fellow employees. You will work closely with the BizDev representatives, tackle AR aging reports, manage collections, and keep communication clear about payment terms. We value individual contribution, so your input in developing Standard Operating Procedures will be crucial in guiding our invoicing processes. If you hold a Bachelor's Degree in Accounting or Finance and have at least two years of experience in a customer operations role, particularly in the logistics industry, we would love to hear from you. As an Accounts Receivable Specialist with Arrive, you’ll enjoy a culture that prioritizes your well-being and career development, all while having a good time together. Excited to join us? Let’s make great strides in the transportation sector together!

Frequently Asked Questions (FAQs) for Accounts Receivable Specialist Role at Arrive Logistics
What are the responsibilities of the Accounts Receivable Specialist at Arrive Logistics?

The Accounts Receivable Specialist at Arrive Logistics is responsible for managing delivery-to-cash functions for assigned accounts. This includes ensuring accurate invoicing, timely payments, and resolution of billing discrepancies. The role involves monitoring AR aging reports, communicating with customers concerning payment terms, and collaborating with the RevGen and BizDev teams to enhance customer satisfaction and operational efficiency.

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What qualifications do I need to apply for the Accounts Receivable Specialist position at Arrive Logistics?

To apply for the Accounts Receivable Specialist role at Arrive Logistics, candidates should have a Bachelor's Degree in Accounting, Finance, or a related field, along with at least two years of experience in a customer operations role. Experience in the transportation/logistics industry and proficiency in Oracle NetSuite and Microsoft Suite, particularly Excel, are required. Strong communication skills and attention to detail are also essential.

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What tools will I be using as an Accounts Receivable Specialist at Arrive Logistics?

As an Accounts Receivable Specialist at Arrive Logistics, you will utilize Oracle NetSuite for managing invoices and payments while leveraging your expertise in Microsoft Excel for data analysis and reporting. You'll need to be proficient with functions like vlookups and pivot tables to effectively monitor metrics and enhance process efficiencies.

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What does the work culture look like for an Accounts Receivable Specialist at Arrive Logistics?

The work culture at Arrive Logistics is collaborative, fun, and engaging. Our team fosters personal and professional growth in a casual environment, with a focus on maintaining strong relationships, effective communication, and a balanced lifestyle. We hold numerous office-wide engagement activities, support initiatives like Employee Resource Groups, and prioritize well-being with our employee assistance program.

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How can I expect to grow in my career as an Accounts Receivable Specialist at Arrive Logistics?

At Arrive Logistics, the Accounts Receivable Specialist role is designed to support your career growth. With access to an award-winning culture that emphasizes personal development, you’ll benefit from various opportunities for training and advancement, community-building through resource groups, and participation in team events that enhance your network and skills.

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Common Interview Questions for Accounts Receivable Specialist
Can you describe your experience with managing accounts receivable?

Absolutely! In my previous roles, I have successfully managed accounts receivable by ensuring prompt invoicing and collaboration with sales teams to resolve payment issues. I maintained accurate records and communicated effectively with clients to foster strong relationships while meeting cash flow targets.

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How do you handle discrepancies in invoicing?

When discrepancies arise, I first assess the situation by reviewing all relevant documents and communication. I then collaborate with the customer and internal teams to gather necessary information before proposing a solution. Effective communication is key in resolving these issues swiftly and maintaining trust.

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What tools and software are you proficient in for accounts receivable tasks?

I have extensive experience with Oracle NetSuite for overarching financial management and am proficient in Microsoft Excel, where I utilize features like vlookups and pivot tables to analyze data and track metrics effectively. I also have familiarity with various CRM systems for tracking customer interactions.

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How do you prioritize tasks in a fast-paced environment?

In a busy environment, I prioritize tasks by assessing their urgency and impact on cash flow. I maintain a detailed to-do list and use calendar reminders for follow-ups. This approach helps me stay organized and focused on achieving our AR goals, while also remaining flexible to adapt to any changes.

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What approach do you take to maintain strong customer relationships?

To maintain strong customer relationships, I believe in proactive communication. I make it a practice to reach out regularly, provide timely updates on invoicing and payments, and promptly address any concerns they may have. Additionally, I listen to their feedback to enhance our service and strengthen our partnership.

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Describe a challenging situation you faced in accounts receivable and how you overcame it.

In one instance, a significant discrepancy arose between our records and a key customer's payment history. I took the initiative by organizing a meeting with their finance team, where I presented clear data from both sides. By collaborating openly, we identified the source of the error and established a clearer invoicing process moving forward.

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How do you monitor accounts aging reports?

I regularly review accounts aging reports to identify overdue payments. By segmenting accounts based on their aging brackets, I can prioritize follow-ups. I also use these insights to flag recurring issues and address them strategically, ensuring that we maintain cash flow while minimizing overdue accounts.

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What is your experience in developing Standard Operating Procedures (SOPs) for billing?

In my previous position, I collaborated with stakeholders to develop and document SOPs for the billing process. I ensured that these procedures outlined clear steps for invoicing and payment collection, which resulted in reducing discrepancies and enhancing the efficiency of our accounts receivable operations.

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How do you ensure accuracy in your work?

Accuracy is paramount in accounts receivable. I double-check all invoices before sending them out and utilize checklists to ensure all documentation is collected. Additionally, I regularly reconcile accounts at month-end to identify and rectify any errors immediately, ensuring our records are always precise.

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Why do you believe you would be a good fit for the Accounts Receivable Specialist position at Arrive Logistics?

I believe I would be a strong fit for the Accounts Receivable Specialist position at Arrive Logistics due to my background in logistics and finance, combined with my commitment to accuracy and efficiency. I’m excited about the culture of collaboration and innovation at Arrive and look forward to using my skills to enhance customer satisfaction and support the team.

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Full-time, on-site
DATE POSTED
December 29, 2024

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