Technical Writer

As a Technical Writer at ASAPP, you'll take on a variety of responsibilities including crafting feature announcements, writing deployment walkthroughs, creating product guides, and developing technical specifications for our innovative products and APIs. Additionally, you'll collaborate closely with engineering, design, and customer teams to ensure that the documentation effectively guides users through their projects.

To be a successful Technical Writer at ASAPP, you should possess exceptional written communication skills and be adept at quickly grasping new technical concepts. Experience in technical writing, content strategy, instructional design, and familiarity with AI and contact center domains are highly desirable. We also value a background in writing for a professional North American audience and proficiency in tools such as GitHub, Confluence, and Jira.

At ASAPP, the work environment is dynamic and collaborative. You'll be part of a globally diverse team that values customer obsession and purposeful speed. We embrace hybrid and remote work options, allowing you to thrive in the setting that best suits your preferences while still engaging frequently with your team.

Working as a Technical Writer at ASAPP comes with a range of benefits including competitive compensation, stock options, and wellness perks. You’ll enjoy free lunches and dinners, a connectivity stipend, and access to learning and development opportunities to advance your career. Our commitment to employee well-being includes parental leave policies for family-friendly support.

ASAPP is dedicated to fostering an inclusive and diverse environment. We are an equal opportunity employer, meaning we welcome applicants from various backgrounds without regard to race, gender, sexuality, or disability. Diversity enriches our team and symbolizes our commitment to innovation and excellence in producing AI-powered solutions for customer experiences.

When explaining your technical writing process, focus on key steps such as researching the subject, working with subject matter experts, drafting the content, and incorporating feedback. Highlight your ability to clarify complex concepts and your commitment to producing clear and concise documentation.

To ensure accuracy in my technical documentation, I always collaborate closely with engineers and other subject matter experts during the drafting process. I also conduct thorough reviews and revisions and rely on feedback from customer-facing teams to enhance the accuracy and usability of the content.

Discuss your familiarity with tools like GitHub for version control, Confluence for collaboration, and Jira for project management. Mention how you utilize these tools to streamline the documentation workflow and ensure efficient communication with your team.

Provide an example of a challenging technical writing project, explaining the complexity of the subject matter, the steps you took to research and understand it, and how you ultimately delivered high-quality documentation despite the obstacles. Stress your problem-solving skills and adaptability.

Explain your approach to understanding audience needs, emphasizing how you tailor your writing style for different readers, whether it’s technical experts or end-user audiences. Highlight techniques you employ such as simplifying language, using visuals, and focusing on practical applications.

Discuss your openness to feedback and how you approach revisions based on suggestions from peers or customer-facing teams. Describe your process for critically evaluating feedback, making necessary changes, and maintaining content quality throughout.

Be ready to showcase samples of your published writing, explaining the context, target audience, and key features of the documentation. Highlight how your work contributed to enhancing user experience and effective communication.

Emphasize your project management skills, detailing how you assess the urgency and impact of each task. Mention any specific methods or tools you use to keep track of deadlines and deliverables in a structured manner.

Articulate your view that a Technical Writer is essential in bridging the gap between complex technology and customer understanding. Highlight your commitment to clear communication and its profound impact on user adoption and satisfaction.

Share your strategies for staying current, such as subscribing to industry blogs, attending webinars and conferences, or engaging in online communities. Emphasize the importance of continuous learning to enhance your writing skills and expertise.