Associate Director-In Home Sales

The Associate Director-In Home Sales at AT&T is responsible for leading a team of sales and support staff to enhance the customer experience at home. This includes hiring and training team members, overseeing their performance, managing inventory and fleet, and ensuring that sales and service objectives are met across the assigned geographic territory.

Candidates for the Associate Director-In Home Sales position at AT&T should have 3-5 years of customer-facing or sales experience, along with preferred management experience. A Bachelor’s degree is also preferred, highlighting the need for leadership skills and industry knowledge to succeed in this role.

As an Associate Director-In Home Sales at AT&T, you can expect a salary ranging from $86,700 to $130,100 annually. Additionally, there is potential to earn up to $34,000 in commission if all sales goals are met, making this a lucrative opportunity for those ready to excel.

AT&T offers a comprehensive benefits package for Associate Director-In Home Sales employees, including medical, dental, and vision coverage, a 401(k) plan, paid time off and holidays, parental and caregiver leave, and employee discounts on AT&T services and products.

AT&T is committed to the professional development of its Associate Directors-In Home Sales by offering training programs, career development opportunities, and tuition reimbursement programs to help enhance leadership and sales skills.

A successful sales team is driven by clear goals and strong communication. I prioritize setting achievable sales objectives while fostering an environment of collaboration and support. Regular one-on-one check-ins help me understand each team member's strengths and areas for improvement.

I believe in recognizing individual achievements and fostering a competitive yet supportive atmosphere. I implement incentive programs, celebrate wins, and provide constructive feedback to keep the team engaged and motivated to reach their sales targets.

My training approach involves structured onboarding sessions combined with hands-on demonstrations of our products. I pair new hires with experienced team members for shadowing, ensuring they gain confidence and understand our customer engagement strategies.

I address performance issues by first having an open and honest conversation about the challenges they’re facing. Together, we can identify specific areas for improvement and create a tailored action plan, including additional training or resources, to meet their goals.

Effective inventory management requires keen oversight and data analysis. I use inventory tracking software, ensuring we maintain optimal stock levels while also monitoring sales trends to adjust as necessary and prevent shortages or excess.

In my previous role, I initiated a feedback loop with customers that directly influenced our service offerings. By actively gathering input on their experiences, we improved our communication channels, leading to a measurable increase in customer satisfaction ratings.

I prioritize by assessing urgency and impact. Using project management tools, I break down tasks into manageable units while aligning them with our overall sales objectives. This systematic approach ensures both day-to-day tasks and long-term projects receive the attention they need.

Data is vital for informed decision-making. I leverage sales metrics and customer feedback to track performance, identify trends, and adjust strategies. This data-driven approach helps ensure we stay on track to meet our goals.

I emphasize the importance of compliance during training and team meetings, providing clear guidelines and regular updates. Additionally, I conduct routine audits and encourage open dialogues to address any compliance concerns proactively.

I conduct regular performance reviews that focus not only on sales numbers but also on individual growth and development. I promote an ongoing feedback loop, ensuring that team members feel supported and recognized in real-time, which fosters improvement.