Wireless Sales Consultant - job 1 of 2

As a Wireless Sales Consultant at AT&T, you'll be responsible for creating a positive experience for every customer through a consultative sales approach. This includes helping customers navigate their options, providing product expertise, and ensuring customer satisfaction. Additionally, you'll engage with the community through events and manage online orders while making outbound calls to existing and potential customers.

To become a Wireless Sales Consultant at AT&T, prior retail or customer-facing sales experience is advantageous but not mandatory. The company values a passion for technology and helping others, and they provide comprehensive training and coaching to equip you for success. Your drive and ability to adapt to a fast-paced environment will be critical in this role.

Wireless Sales Consultants at AT&T earn an hourly wage ranging from $16.5750 to $20.4500, with the potential for additional commissions that can exceed $13,700 annually when sales goals are met. Top performers can earn a total yearly income of around $62,460, thanks to the uncapped commission structure.

AT&T offers a comprehensive benefits package for Wireless Sales Consultants that includes medical, dental, and vision coverage, a 401(k) plan, paid time off, and holidays. Employees also enjoy perks like tuition reimbursement, paid parental leave, and discounts on AT&T products and services, making it a fulfilling workplace for personal and professional growth.

The safety of customers and employees is a top priority for AT&T. They are committed to following all protective and safe-distancing guidelines required by local and state authorities, ensuring a safe working environment for Wireless Sales Consultants during the pandemic.

When discussing your sales experience, focus on specific achievements, such as exceeding sales targets or building strong customer relationships. Highlight any relevant training or mentoring experiences and demonstrate your consultative approach to sales, which is crucial for a Wireless Sales Consultant position.

To handle an upset customer effectively, listen actively to their concerns without interrupting. Empathize with their feelings, apologize for any inconvenience, and reassure them that you're there to help. Offer potential solutions, and if necessary, involve a manager to resolve complicated issues, ensuring that the customer leaves satisfied.

Share specific strategies that have worked for you, such as setting daily or weekly targets, tracking your progress, and using customer feedback to improve your sales techniques. Explain how you adjust your approach based on the different needs of customers, making it relevant to the Wireless Sales Consultant role at AT&T.

Express your admiration for AT&T's commitment to innovation and customer service. Highlight your passion for technology and how you enjoy helping people find solutions that enhance their lives. Emphasize how the role aligns with your career goals and desire to contribute to the community.

Demonstrate your proactive approach by mentioning specific resources you utilize, such as industry news sites, social media, or AT&T training programs. Explain how staying informed allows you to provide the best possible advice and recommendations to customers, a key aspect of being a successful Wireless Sales Consultant.

Share a specific instance where you successfully managed change, whether it was a new product launch or a shift in store policy. Explain how you maintained a positive attitude while learning the new information, engaged with your team, and provided support to customers during the transition.

Talk through your consultative selling technique, emphasizing the importance of understanding the customer's needs first. Once you identify their requirements, explain how you would highlight the features and benefits of the new device that relate directly to their situation, making it a personalized experience.

Discuss qualities such as excellent communication skills, strong customer service orientation, patience, and adaptability. Explain how these traits enable a Wireless Sales Consultant to build trust with customers, navigate technical discussions, and ultimately drive sales performance.

Provide a specific example of a team project where you contributed significantly. Highlight aspects like collaboration, effective communication, and collective problem-solving. Make sure to relate it back to how teamwork is a vital part of being a Wireless Sales Consultant at AT&T.

Discuss your perspective on competition, emphasizing that it motivates you to perform better rather than viewing it negatively. Explain how you learn from high-performing peers and apply those lessons to continuously improve your own sales approach, which is essential as a Wireless Sales Consultant.