Pool Server / Spa Pool Server

As a Pool Server at Auberge Resorts Collection, your primary responsibilities will include welcoming guests to the pool area, providing engaging food and beverage service, ensuring cleanliness and organization of the pool space, and acting as a liaison between guests and staff. You will be tasked with taking and accurately inputting food and beverage orders, serving them promptly, and maintaining high standards of cleanliness and safety throughout the service.

To become a Pool Server at Auberge Resorts Collection, candidates should have a minimum of one year of experience in the foodservice or hospitality sector. A good knowledge of food and wine is essential, along with the ability to maintain a superior professional appearance. Flexibility in scheduling—including weekends and holidays—is necessary, and candidates must be of the legal age to serve alcohol. Relevant state certifications, such as food handlers or alcohol training certifications, will also be required.

Preparing for a Pool Server interview at Auberge Resorts Collection involves understanding the role's responsibilities, familiarizing yourself with the company culture, and showcasing your customer service skills. Research the menu offerings and be ready to discuss your previous experiences in similar roles and how they relate to exceptional service at a luxury resort.

The work environment for a Pool Server at Auberge Resorts Collection is dynamic and engaging, set in the picturesque surroundings of Santa Fe. You'll interact with guests from diverse backgrounds, requiring a friendly demeanor and the ability to stay calm and professional in a fast-paced environment. It’s all about providing unforgettable experiences in a beautiful setting while collaborating with a dedicated team.

Yes, there is ample room for growth for a Pool Server within Auberge Resorts Collection. The company prides itself on developing talent and promoting from within, providing opportunities for advancement to roles such as supervisory positions or even management in food and beverage services across their luxury properties worldwide.

When dealing with a difficult guest, it’s essential to remain calm and attentive. I would listen to their concerns without interrupting, acknowledge their feelings, and offer a solution or escalate the issue to management if necessary. Ensuring guests feel heard is key to providing excellent service.

If a guest is unhappy with their order, I would first apologize for the inconvenience and ask for specific feedback. Then, I would work to resolve the issue by offering to replace the item or providing alternatives, ensuring the guest leaves satisfied.

Teamwork is paramount as a Pool Server. Coordination with kitchen staff, bartenders, and management is crucial to ensure smooth service. By working together, we can enhance the guest experience and ensure everything runs efficiently and effectively.

In my previous role, a guest mentioned it was their anniversary. I arranged a complimentary dessert and personalized card from the team to surprise them. The joy and gratitude they expressed reinforced my passion for hospitality and creating memorable experiences.

During busy shifts, I prioritize tasks by assessing urgent needs first, such as serving guests who have been waiting longer. I also keep a mental note of all orders and ensure that I communicate efficiently with team members to delegate tasks when possible.

Food and beverage safety is crucial in maintaining guest health. I have undergone training in safe food handling practices, ensuring that all items are stored correctly, served at the right temperatures, and that proper sanitation protocols are followed to prevent any contamination.

My approach to guest service is rooted in being attentive and proactive. I strive to anticipate guests' needs, provide personalized service, and create an inviting and friendly atmosphere that encourages guests to relax and enjoy their experience.

I believe my experience in high-end hospitality, combined with my passion for providing exceptional guest service, makes me a strong fit for the Pool Server position. I am skilled in menu knowledge, have excellent communication skills, and thrive in collaborative environments.

To stay organized while handling multiple orders, I keep a detailed timeline in my mind and use the POS system effectively. I make it a point to double-check orders before serving to minimize errors and ensure timely delivery.

What excites me most about working as a Pool Server at Auberge Resorts Collection is the opportunity to be part of a historic property while enhancing the luxury experience for guests. I love the idea of creating memorable moments for people seeking relaxation and enjoyment in a beautiful setting.