Front Desk Agent - Full Time (English/Japanese Speaking), $32.74/Hour

As a Front Desk Agent at Aulani, you'll be responsible for greeting guests upon arrival, checking them in and out of their accommodations, and providing assistance with inquiries about the resort and surrounding areas. Your role involves engaging with guests both in-person and over the phone, handling transactions, and ensuring a smooth flow of information, which ultimately contributes to a magical experience for every visitor.

To apply for the Front Desk Agent position at Aulani, candidates should have previous cash handling and computer experience, the ability to perform in a fast-paced environment, and excellent interpersonal skills. Proficiency in both English and Japanese is required, while knowledge of the Hawaiian language is a plus. Being at least 18 years old and willing to work flexible hours, including shifts on weekends and holidays, is also essential.

Aulani, A Disney Resort and Spa, values employee growth and development. As a Front Desk Agent, you will have access to tuition-paid programs at network schools and internal training opportunities that can enhance your career in hospitality. The supportive work environment fosters skills that can elevate your career trajectory in the vibrant world of tourism and hospitality.

Working as a Front Desk Agent at Aulani comes with impressive benefits. You can enjoy 100% full coverage of healthcare for you and your eligible dependents, tuition paid upfront for educational programs, complimentary meals, free parking, and even free theme park admission! This unique package underscores our commitment to not just guests, but also the development and well-being of our cast members.

The Front Desk Agent role at Aulani requires full availability to work a flexible schedule, including early mornings, evenings, weekends, and holidays. This flexibility helps accommodate the high volume of guests we serve, ensuring that you are always ready to provide exceptional service at any time of the day.

When answering this question, focus on a specific instance where you went above and beyond for a guest. Highlight the situation, the actions you took with a genuine commitment to service, and the positive outcome. Make sure to convey your enthusiasm for engaging with guests and how it aligns with Aulani's mission of creating magical experiences.

Explain your approach to conflict resolution, emphasizing active listening and empathy. Discuss how you would maintain a calm demeanor while seeking to understand the guest's concerns and working towards a solution that aligns with Aulani's service standards. Your ability to reflect professionalism under pressure is crucial.

Share specific experiences where you handled money responsibly and accurately. Detail the types of transactions you’ve managed, the volume of cash flow you dealt with, and any systems or protocols you employed to ensure accuracy. This showcases your integrity and attention to detail as a Front Desk Agent.

Outline your time-management and prioritization techniques. Discuss your experience juggling multiple guest requests and responsibilities simultaneously, while maintaining a high level of guest satisfaction. Highlight any specific tools or practices that help you stay organized and efficient.

When answering, focus on your passion for creating memorable guest experiences and your admiration for the Disney brand. Talk about how you resonate with the values of hospitality and community engagement that Aulani embodies, and express your excitement about being part of such a magical team.

Discuss your knowledge of emergency protocols, your training, and any previous experiences where you had to implement those procedures. Emphasize your ability to remain calm under pressure and the importance of always prioritizing guest safety above all else.

Share a specific situation where successful collaboration with your colleagues resulted in a positive outcome. Emphasize roles you played and how collaboration is vital at Aulani for providing seamless guest experiences as a Front Desk Agent.

Highlight your awareness of cultural differences and the importance of respecting and embracing diversity among guests. Discuss how knowledge of languages, like Japanese or Hawaiian, can enhance guest interactions and overall experience at Aulani.

Explain methods you use to protect guest data and privacy, such as speaking quietly and securely handling sensitive information. Discuss your commitment to maintaining confidentiality and representing Aulani's values excellently in every interaction.

Tailor your response to discuss your relevant skills and experiences. Focus on your passion for customer service, your multi-tasking abilities, and how your background aligns with Aulani's commitment to creating unforgettable guest experiences. Reflect your enthusiasm for joining the team.