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Readiness Manager (Customer Experience Operations)

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Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

At BILL, we listen, learn, and lead—fostering collaboration and a drive for continuous growth. We’re committed to building a diverse and inclusive workplace that values each person’s unique skills and experiences. Even if you don’t meet every requirement, we’d love to hear from you—you might be just what we’re looking for, whether in this role or another.

✨ Let’s give businesses more time for what matters.

BILL is seeking a dynamic, result oriented individual to join the Customer Experience Operations (CXO) Team. In collaboration with CXO leaders and cross-functional teams across BILL, the CXO Readiness Manager is responsible for ensuring that BILL customers enjoy a seamless experience on day one. This role combines the rigor of operational excellence with the passion of customer happiness.

Key Responsibilities:

Develop and implement readiness strategies, coordinate with CXO Leaders and cross functional teams to ensure comprehensive readiness for respective areas of responsibilities.
Contribute and refine SOPs to ensure consistent and efficient launches, including regular reviews and updates to reflect process and organizational changes.
Develop communication plans to ensure all stakeholders are informed.
Facilitate and drive meetings with all stakeholders.
Identify risks associated with rollouts, develop mitigation plans to reduce impact or probabilities of risks.
Ensure staff and agents understand and can effectively communicate impacts, features, and benefits of new releases to customers.
Track rollout and operations performance based on KPI’s (time to launch, customer effort scores, resolution time)
Lead retrospectives to identify gaps in process, related to product launch and communication for continuous improvement.

We'd love to chat if you have:

2+ years of experience in support, product launches, and organizational planning.
Experience using JIRA and Asana for project management.
Strong risk management skills related to project management.
Proven ability to manage multiple projects and deadlines effectively.
Experience working cross-functionally with diverse teams.
Strong problem-solving skills with a focus on scalable solutions.
Effective communication and presentation skills.

Preferred Qualifications:

Project Management Professional (PMP) certification

This Draper, UT-based hybrid role requires in-office work (Mon, Tues, Thurs). Candidates must be U.S. work authorized with no current or future sponsorship needs and live within 45 miles of Draper or relocate by the start date.

The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL’s bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

Draper UT pay range

$76,900—$91,900 USD

What’s in it for you?

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well.

Here is a preview of some of the amazing benefits here at BILL:

100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
HSA & FSA accounts
Life Insurance, Long & Short-term disability coverage
Employee Assistance Program (EAP)
11+ Observed holidays and wellness days and flexible time off
Employee Stock Purchase Program with employee discounts
Wellness & Fitness initiatives
Employee recognition and referral programs
And much more

Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.

BILL is an Equal Opportunity Employer that values diversity and inclusion. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com.

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.

Average salary estimate

$84400 / YEARLY (est.)

min

max

$76900K

$91900K

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What You Should Know About Readiness Manager (Customer Experience Operations), BILL

At BILL, we’re excited to welcome a Readiness Manager to our Customer Experience Operations (CXO) team in Draper, Utah! Imagine being at the forefront of ensuring our customers have a seamless experience right from day one. As a Readiness Manager, you'll be the driving force behind developing and implementing readiness strategies in collaboration with CXO leaders and cross-functional teams. Your role is both operationally rigorous and deeply passionate about customer happiness. You'll refine standard operating procedures and develop communication plans to keep all stakeholders in the loop. Identifying risks associated with product rollouts will be a key part of your day, along with crafting mitigation strategies to keep our projects on track. You'll track performance based on KPIs and lead retrospectives to continuously improve our processes. We’re looking for someone with at least 2 years of experience in support, product launches, or organizational planning and familiarity with project management tools like JIRA and Asana. Strong problem-solving and communication skills are a must! At BILL, we believe in the importance of purpose, drive, and curiosity, and are committed to creating a diverse and inclusive workplace. We're excited for you to join a team that’s reshaping how businesses automate their work. So, if you're ready to empower businesses to spend more time on what really matters, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Readiness Manager (Customer Experience Operations) Role at BILL

What are the primary responsibilities of a Readiness Manager at BILL?

As a Readiness Manager at BILL, your key responsibilities will include developing readiness strategies, coordinating with CXO leaders to ensure smooth product rollouts, refining standard operating procedures, and facilitating communication among all stakeholders. You'll be pivotal in identifying risks, tracking performance through KPIs, and driving continuous improvement initiatives.