Operations Manager
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
As the Head of Operations, you will have the opportunity to help lead the operations in Kazakhstan. You will play a vital role in all aspects of the business, from creating the best possible exchange through the best in-field operations to launching new product offerings in your country.
This role requires someone who can help the leadership create and drive strategy but also roll up their sleeves for the ground work. You will be expected to help with all areas of the business, from administrative support, liaising with regulators, hiring, strategic thinking, leading projects and general problem-solving.
- Assist the leadership in leading expansion plans for the market and shape the plan for launching new services while ensuring strong coordination with Government Relations, Marketing and Tech teams along the way.
- Work with relevant business owners and country General Managers to ensure world-class operational standards in areas such as user onboarding, customer service etc.
- Work extensively with data dashboards to refine user experience, to monitor and report operating metrics to proactively identify areas of improvement and recommend and implement action plans.
- Partner with cross-functional teams, using region-specific data and insight to define changes, design experiments, and implement those changes across our product operations.
- 10 years of proven success in a similar role - management consulting, operations at a high-growth start-up, etc
- Data-focused: Able to roll up your sleeves to pull and analyze the data. Understand what data is needed and scale across the region.
- Strong communicator: outstanding executive-level verbal and written communication skills, ability to clearly explain complex business problems and build business cases and quantitative models that will inform and influence our operations strategy.
- Entrepreneurship mentality: Must be a self-starter and leader that assumes the risks and rewards of running an innovative sustainable operation.
- Cross-cultural interpersonal skills: Able to build and manage strong relationships with their team, cross-functional colleagues, and external partners.
- Passion for crypto and digital assets: We are trying to change an entire industry and it will take time. Passion is what gets you excited to come into work every morning.
- Experience with high-growth settings: comfort working in a high-growth, constantly changing environment.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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As an Operations Manager at Binance, you'll be stepping into a pivotal role at the forefront of the world’s largest cryptocurrency ecosystem. With over 250 million users across 100+ countries, Binance sets the standard for security, liquidity, and product offerings in the digital asset space. In this exciting position, you’ll lead the operations efforts in Kazakhstan, collaborating closely with our leadership to streamline and enhance our service offerings. Your responsibilities will span a wide range—from engaging with regulators and overseeing administrative support to driving strategic initiatives that elevate our operational standards. You'll be analyzing data dashboards to refine user experiences, coordinating with marketing and tech teams to ensure we meet world-class benchmarks in areas like user onboarding and customer service. It's a role for someone with a hands-on mentality, ready to dive deep and tackle challenges head-on while shaping the future of our services. If you're data-driven, an excellent communicator, and passionate about the crypto industry, you’ll thrive in our dynamic, fast-paced environment, collaborating with talented professionals who are as excited about innovation as you are. Join us, and become a part of a company that’s not just changing the financial landscape but also working towards greater financial inclusivity for all.
Binance is a leading global cryptocurrency exchange company founded in 2017 by Changpeng Zhao. We offer our services to over 169 million registered users in over 180 countries worldwide.
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