Cage Cashier - job 1 of 5

As a Cage Cashier at Boyd Gaming Corporation, your primary responsibilities include executing monetary transactions at an assigned window bank, maintaining accurate balances of company assets, processing various transactions such as cashing checks and exchanging gaming chips, and assisting guests with credit applications. You'll also be tasked with safeguarding casino cage assets and maintaining a professional work environment.

To apply for the Cage Cashier position at Boyd Gaming, candidates must be at least 21 years old and have previous experience in money handling or cashiering. Basic math skills and the ability to operate money counters and calculators are essential. Additionally, strong communication skills and the capability to read and speak English are necessary for engaging effectively with guests.

The work environment for a Cage Cashier at Boyd Gaming is dynamic and fast-paced, where employees engage constantly with guests. It requires a friendly demeanor and professionalism, as well as the ability to manage cash accurately under pressure. Employees must maintain a well-organized workspace and adhere to gaming regulations while processing transactions.

Physical requirements for the Cage Cashier role at Boyd Gaming include the ability to stand for the majority of your shift and the capability to bend, push, lift, and carry up to 26 pounds. Being physically agile is important to manage cash and assist guests comfortably throughout your shift.

Yes, Boyd Gaming is dedicated to setting up new Cage Cashiers for success. The company provides training that covers company policies, gaming regulations, and operational procedures to ensure you’re equipped with the knowledge needed to perform your duties effectively.

When answering this question, highlight your problem-solving abilities and communication skills. Share a specific example where you calmly addressed the customer's concerns, ensured the transaction was processed smoothly, and left the guest feeling satisfied.

Demonstrate your attention to detail by discussing the steps you take to double-check your work, maintain accurate records, and follow procedures to minimize errors. Mention specific techniques you use for counting cash or verifying transactions.

Show your understanding of the importance of compliance with gaming regulations. Discuss your willingness to learn and adapt to changes, and explain how following these regulations ensures the integrity of the gaming environment and protects customer interests.

Express your commitment to customer service and adherence to policies by explaining how you would verify the guest's identity and ensure the transaction complies with company guidelines. Discuss the importance of maintaining security and confidentiality.

Share techniques that work for you, such as prioritizing tasks, staying organized, taking brief moments to breathe, or maintaining a positive outlook. Highlight the importance of teamwork and communication in managing the demands of a busy shift.

Discuss the importance of a friendly demeanor, active listening, and personalizing interactions to create a welcoming environment. Share a specific instance when you engaged a guest and how it contributed to a positive experience.

Share your passion for the gaming industry and customer service. Discuss how the role aligns with your skills, the excitement of working in a dynamic environment, and your commitment to creating memorable experiences for guests.

Provide a detailed overview of your hands-on experience with cash transactions, mention any relevant tools or software you've used, and highlight your comfort level with maintaining financial accuracy and adhering to monetary policies.

Explain how you would familiarize yourself with company promotions through research, training sessions, or collaboration with teammates. Emphasize the importance of proactive communication with guests to enhance their experience.

Demonstrate that you've done your homework by summarizing Boyd Gaming’s mission of providing exceptional entertainment while focusing on employee welfare and community engagement. Discuss how you aim to uphold these values in your role.