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COUNT TEAM MEMBER

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The incumbent in this position is responsible for the activities in the Count Room to ensure the integrity of currency counting derived from the gaming floor, as well as ensuring compliance with the Ohio Lottery Commission regulations. The incumbent is also responsible for providing extraordinary service to both the internal and external customer.

(These function are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

  • Delivers superior internal and external guest service the Boyd Gaming way by ensuring every interaction includes our Six Core Service Standards (Look sharp, smile and greet the guest; Be friendly, polite and use courteous language; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members.
  • Maintains protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.
  • Ensures that procedures and proper controls are affected to protect counted receipts.
  • Conducts a mechanically assisted count of the contents of the table drop boxes to determine, by table, the amount of the drop and the win.
  • Conducts a mechanically assisted count of the contents of the bill validator boxes.
  • Maintains awareness of changes and/or problems which may affect the security of the currency in the Count Room and reports observances to the Count Room Supervisor.
  • Counts and reconciles total funds to ensure the integrity of the count.
  • Transfers the corresponding documentation to the Accounting Department on a daily basis.
  • Prepares funds, with proper documentation for transfer of funds to the Cage Department.
  • Conducts all facets of the count from the opening of the boxes, counting of the drop, verification of documentation and bundling of currency to the final reconciliation of totals, as well as any other related tasks.
  • Performs related duties and responsibilities as required.

Qualifications

(Related education and experience may be interchangeable on a year for year basis)

  • This knowledge and these abilities are typically acquired through the completion of a high school education, or equivalent as well as two months on-the-job training
  • Ability to maintain all Regulatory licenses within assigned state of employment
  • Must successfully pass background check
  • Must successfully pass a drug screening
  • Knowledge of AS/400 computer system, and 10-key calculator.
  • Ability to operate currency counting equipment.
  • Knowledge of cashiering or banking operations.
  • Ability to communicate effectively with subordinates, coworkers, and management.
  • Ability to count and separate varying denominations of chips and currency.
  • Ability to motivate and direct the performance of subordinates.
  • This position is physical in nature and requires the incumbent to effectively and efficiently move around work areas, bend, squat, reach, twist, carry and move up to 50 pounds retrieving and emptying boxes.
  • Ability to push/pull the drop cart, with assistance, which can weigh up to 2000 pounds
  • Ability to remain standing for majority of shift and make way around the Count Room in an efficient manner.
  • This position spends a large portion of the shift on the gaming floor, and is subject to varying levels of crowds, noise, and smoke, the severity of which depends upon customer volume.
  • Must be flexible to work varying shifts and time schedule as needed.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

What You Should Know About COUNT TEAM MEMBER, Boyd Gaming

Are you looking to join a vibrant team that leads the way in casino entertainment? Boyd Gaming Corporation is seeking a passionate Count Team Member to be an essential part of our operations in beautiful Cincinnati, OH. In this role, you will handle the critical task of currency counting in our Count Room, ensuring both integrity and compliance with Ohio Lottery Commission regulations. Your day-to-day duties will include delivering exceptional service to our guests while maintaining strict security protocols for the large amounts of cash you will be working with. You will interact with our dynamic team and utilize your skills to conduct mechanically assisted counts of table drops and bill validator boxes. Attention to detail is crucial as you'll be responsible for preparing funds for transfer to the Cage Department and documenting everything accurately. We're not just looking for someone to fill a position; we're after individuals who create positive experiences and foster relationships while working in a high-paced environment. A high school education or equivalent along with a solid background in cashiering or banking operations will put you in good stead for this role—although two months of on-the-job training will also prepare you for your responsibilities. As a Count Team Member at Boyd Gaming, you’ll get to thrive in a unique atmosphere full of exciting challenges. Are you ready to elevate your career with us?

Frequently Asked Questions (FAQs) for COUNT TEAM MEMBER Role at Boyd Gaming
What are the main responsibilities of a Count Team Member at Boyd Gaming Corporation?

As a Count Team Member at Boyd Gaming Corporation, your main responsibilities include counting and reconciling large amounts of currency to ensure accuracy and compliance with regulations, conducting mechanically assisted counts of drop boxes, and providing top-notch customer service in line with our company standards. Your role is critical in maintaining the integrity of currency handling and ensuring protection against loss.

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What qualifications do I need to become a Count Team Member at Boyd Gaming?

To join Boyd Gaming Corporation as a Count Team Member, you typically need a high school diploma or equivalent along with two months of on-the-job training. Knowledge of cashiering or banking operations is beneficial, and you must be able to effectively communicate with team members. Additionally, maintain any required regulatory licenses for your state.

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How does Boyd Gaming Corporation ensure compliance with the Ohio Lottery Commission regulations as a Count Team Member?

Boyd Gaming Corporation emphasizes strict adherence to Ohio Lottery Commission regulations by training Count Team Members thoroughly in the counting procedures and compliance protocols. This includes maintaining proper documentation of all currency counts and regularly monitoring for any changes that may affect currency security, ensuring all operations are compliant and secure.

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What type of training will I receive as a Count Team Member at Boyd Gaming?

As a Count Team Member at Boyd Gaming Corporation, you will undergo two months of on-the-job training. This will equip you with the necessary skills to operate currency counting equipment, conduct counts accurately, and engage effectively with guests and fellow team members, all while adhering to our service standards.

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Is there room for advancement for a Count Team Member at Boyd Gaming Corporation?

Absolutely! Boyd Gaming Corporation values the growth and development of its employees. Starting as a Count Team Member can lead to various career pathways within the company, including supervisory roles and potential opportunities in other departments, depending on your interests and performance.

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Common Interview Questions for COUNT TEAM MEMBER
What experience do you have with cash handling and currency counting?

When answering this question, be specific about your previous roles involving cash handling. Discuss any relevant experiences that required accuracy and attention to detail. This helps demonstrate your capacity to manage large sums of money effectively.

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How would you describe your attention to detail?

It's essential to provide an example of a time when your attention to detail positively impacted your work. Relate it back to counting currency or maintaining accurate records to show your capability in this role.

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Can you explain why customer service is important in the Count Team role?

Customer service is integral to ensuring a positive guest experience. You should explain how good service enhances trust and satisfaction, even in a back-of-house role like counting, and how you plan to embody Boyd Gaming’s service standards.

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How do you handle stressful situations or a high-pressure work environment?

Discuss any personal strategies you use to manage stress effectively. Emphasize your ability to remain calm under pressure, particularly when dealing with large amounts of money or in busy periods at the casino.

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What steps do you take to ensure accuracy in your work?

Talk about your systematic approach to verifying counts and documenting transactions. You might mention double-checking figures, staying organized, or implementing a checklist to ensure everything is accurate.

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Are you comfortable with repetitive tasks, and how do you stay motivated?

Explain how you maintain focus and motivation during repetitive tasks, perhaps by setting personal targets, finding a rhythm, or using techniques to keep your mind engaged while working through counts.

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What do you know about Boyd Gaming Corporation?

This is a great opportunity to show your research! Mention Boyd Gaming’s history, its reputation in the industry, and its commitment to service excellence. Connecting your personal values to theirs can also make you stand out.

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Have you ever worked as part of a team? How do you contribute?

Provide a specific example where teamwork was crucial to your success. Highlight your communication skills, willingness to help others, and any leadership qualities you exhibited to demonstrate how you would contribute to Boyd Gaming’s collaborative environment.

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What availability do you have for varied shifts and hours?

Be honest about your flexibility regarding work hours. If you can accommodate shifts outside of normal hours, such as nights or weekends, mention that to show you're a reliable option for the team.

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How do you prioritize tasks when handling multiple responsibilities?

Describe your method for prioritizing tasks based on urgency and importance. Sharing an example where you had to juggle multiple responsibilities successfully can illustrate your organizational skills.

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Corporate Mission We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our cu...

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Full-time, on-site
DATE POSTED
March 20, 2025

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