UX ( Salesforce) Lead Designer - R01548787

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

UX ( Salesforce) Lead Designer

• Wireframing, Heuristic Evaluation, Brainstorming/Workshop Tools (Figjam/Mirro/Freehand), Customer Journey, Persona creation, Usability testing, Secondary Research, Customer Experience, Design Tools(XD/Figma/Sketch), Information Architecture, User Research , Salesforce

• UX: Design Manager

• Role Summary
• As a Lead UX Designer with a specialization in Salesforce, you will guide your team in blending form with function, driving the creation of design narratives that elevate the user experience within the Salesforce ecosystem. You will connect the overall strategic vision of Salesforce projects with day-to-day execution, leading by example through hands-on work and appropriate delegation. Although your background and focus are on the craft of UX and product design with a specialty in Salesforce implementation, you have gained significant experience leveraging the skills inherent in one or more design disciplines such as visual design, design research, strategy, and content.
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• Project Responsibilities
• Collaborate with and oversee multidisciplinary teams that include design researchers, UX designers, visual designers, developers, and product or project managers with a focus on Salesforce projects.
• Leverage Salesforce Lightening Design System to develop user-friendly, intuitive interactions
• Provide UI mock-ups (Figma) that demonstrate customizations to Salesforce Lightning Design system in order to better suit user needs.
• Present work to clients through the lens of a user-centered narrative, guiding clients to understand how design decisions impact the intended user experience. Coach more junior members of the team on presentation skills.
• Effectively communicate user-centered solutions to engineering team, and engage in a productive dialogue that balances feasibility and limitations along with pushing boundaries to drive a more user-centered design solution.
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• Leadership & mentorship responsibilities
• Lead more junior designers on the team to understand the subtleties of interaction design patterns and the importance of design consistency.
• Lead more junior members of the team around project priorities regarding UX design, and delegate tasks appropriately.
• A visible thought leader in the Brillio Design Studio, you regularly present during internal/studio knowledge-share events, building your internal eminence), and becoming a beacon for and mentor for more junior designers.
• Design Leads are likely to take on formal management responsibilities with direct reports (including conducting goal-setting, career growth coaching, and performance reviews with more junior designers)

• Bachelor's or Master's degree in Graphic Design, UX / Interaction Design, Computer Graphics, Art & Design, or related field, with a strong portfolio showcasing Salesforce UX design projects.

• 6-8 years working with clients on digital products and experiences, with a focus on Salesforce, as demonstrated through a well-designed portfolio that showcases several Salesforce design projects.

• Software Tool Use: Proficiency with industry-standard digital user interface design tools like Figma and Sketch, and prototyping capabilities therein. Proficiency with Adobe Creative Suite (Illustrator, Photoshop, InDesign), and exploratory use of emerging technologies for generative imagery and art.

• Craft-specific technical skills

• Proficient, capable and constantly improving:
• User-centred Design: Proficient in user-centered design, with knowledge of how to gather and prioritize user feedback and requirements to create Salesforce interfaces that cater to the user's needs and expectations.
• Heuristic Principles: Skilled in applying heuristic principles to assess and improve Salesforce interface designs, identifying common usability problems and suggesting solutions.
• Interaction Design: Demonstrable grasp of interaction design, effectively using established Salesforce user interface patterns to create intuitive and familiar user experiences.
• Design Systems: Knowledgeable about Salesforce Lightening Design System, applying this knowledge to create designs that meet industry expectations and user preferences.
• Usability Knowledge: Have a demonstrable understanding of usability principles where you have designed with usability in mind, ensuring that interfaces are user-friendly and efficient.
• Responsive Design: Can demonstrate proficiency in designing for multiple platforms, with a deeper understanding of grid systems and design behaviour and can showcase designs that work well and look great on a variety of devices and screen sizes. 
• Accessibility Standards: Have a good understanding of accessibility standards while often referring to documentation to inform decisions while designing interfaces that adhere to accessibility guidelines, making digital content accessible to all users.
• Prototyping & Wire-Framing: Demonstrated proficient in creating detailed wireframes and interactive prototypes and using these artifacts to validate and refine design concepts effectively.
• Information Architecture: Poses advanced proficiency in strategically organizing and structuring information, employing user-centric design principles to optimize user experience and navigation within digital systems. 

• Learning and growing your proficiency with:
• Client Relationship Management: Listens carefully to clients to internalize their point of view, and responding thoughtfully to feedback resulting in stronger client relationships and understanding.
• Business acumen: Learns the nature of clients' domains or businesses, the problems they bring, and the financial implications of design decisions.
• Futures Thinking: Engages clients and teams in envisioning and exploring potential future scenarios. Understands evolving user needs and market trends to anticipate and shape what's next.
• Rapid Prototyping: Quickly creates working models or representations of a design concept. Materialize ideas with speed, enabling immediate feedback and iterative refinement.
• Analytical Skills: Able to gather, interpret, and evaluate information to understand complex issues and make informed decisions. Break down problems, identifying patterns, and drawing meaningful insights from information.
• Design Thinking: Engage and facilitate clients in a user-centric approach: discover and understand user needs; define key pain points and opportunities; brainstorm diverse solutions; rapidly prototype to make the solution come to life, and iterative test.
• Presentation skills: Communicate design concepts and narratives, centring on user needs in a way that garners empathy for the end user and appeals to clients' business objectives.
• Time & Project Management: Effectively prioritizes time on projects to tackle the most important tasks. Sets realistic deadlines, balances creative exploration with productivity.
• Adaptability & Agility: Respond and adjust creatively and effectively to changing trends, user needs, and technological advancements. Act in a flexible manner in thought and approach, embrace new ideas, and continuously deliver in the face of change.
• Cross-functional collaboration: Work successfully with a multidisciplinary team by actively listening, effectively conveying ideas, and integrating diverse expertise—from user research insights to technical feasibility—into a unified, innovative design solution.

• To know more about Brillio CES: https://www.brillio.com/services-customer-experience-services/

• Brillio helps clients deliver authentic and responsive experiences that drive significant impact on profitability & customer advocacy through data-led experience reimagination, focus on customer journeys and partnerships with leading CRM and CX Platforms

• Brillio is an equal opportunity employer to all, regardless of age ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
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