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American Express Travel Related Services Company, Inc. seeks Design Managers to lead processes to capture user requirements and identify customer needs, problems, and opportunity areas. Lead iteration on designs based on feedback from users, partners, and usability testing. Manage design operations processes that support the design team. Lead and mentor junior members of the design team. Provide guidance to designers and other partners regarding design decisions and practices to ensure successful project outcomes. Evaluate potential challenges and risks, and proactively recommend solutions to mitigate risk. Lead the management of complex or high-profile projects with diverse stakeholders.

Position requires a Master's degree in Computer Science, Engineering, Multimedia, Graphic Design, Information, or a related field, and 2 years of experience with analyzing user requirements, procedures, and problems to improve user experiences. Experience must include 1 year of experience with each of the following: improving readability, utility, and overall user experience; developing prototypes, mockups, wireframes, and style guides based on requirements; reviewing prototypes and mockups and providing design feedback in HTML and CSS; creating motion graphics, and micro-interaction prototypes; and Adobe CC, AfterEffects, Axure RP, InVision for clickable prototypes, JIRA, Microsoft tools, OmniGraffle, and Sketch. Telecommuting is available up to 2 days per week.

Job Location: Palo Alto, CA

Salary Range: $148,845.00 - $165,000.00 annually

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

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The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.

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CEO of American Express

Stephen J Squeri

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Average salary estimate

$156922.5 / YEARLY (est.)

min

max

$148845K

$165000K

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What You Should Know About Design Managers, American Express

Are you a creative leader with a passion for user-centered design? Look no further! American Express Travel Related Services Company, Inc. is on the hunt for talented Design Managers to join our dynamic team in Palo Alto, California. In this exciting role, you'll spearhead the design process, capturing user requirements and diving deep into customer needs to identify unique opportunities. You'll lead the iteration of designs based on valuable user feedback, usability testing, and insights gathered from partners. Managing design operations will be pivotal, as you support your talented design team and lead mentorship for junior members, ensuring they grow to be exceptional designers. Your expertise will shine as you guide the team through important design decisions, propelling project outcomes to success. With complex projects often featuring a diverse range of stakeholders, your ability to foresee challenges and strategize solutions will be key. We're looking for someone with a Master's degree in disciplines like Computer Science or Graphic Design, along with at least 2 years of experience that includes hands-on work with user experience optimization and design tools. Plus, the opportunity to telecommute up to 2 days a week offers a perfect work-life blend. Join us and take your career to new heights with American Express, where we truly value the well-being of our colleagues with comprehensive benefits and support.

Frequently Asked Questions (FAQs) for Design Managers Role at American Express

What are the main responsibilities for the Design Managers at American Express?

Design Managers at American Express will lead the processes that capture user requirements and identify customer needs. This includes managing design operations, mentoring junior designers, and ensuring successful project outcomes through sound design decision-making and problem-solving techniques.