UX Designer

Why Work at Children's....Here, it’s different. Come join us.Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.Here, the nation’s brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist’s outlook, a trailblazing spirit, and a celebrated history, we’re making new strides every day.We’ve been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the best of the best pediatric hospitals with #1 rankings in Colorado and the region by U.S. News & World Report.As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties.Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.That’s why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it’s different.Job OverviewAs a Sr. UX Designer at Children’s Hospital Colorado, you will be instrumental in shaping the digital experience for our customers . Leveraging your expertise in user experience and design, you will create intuitive, aesthetically pleasing and innovative digital solutions that resonate with our audiences. This role is perfect for someone who thrives in a fast-paced environment and is passionate about creating compelling online experiences for a mission-driven organization.We are looking for a forward-thinking Sr. UX Designer to help create new digital experiences as well as optimize the usability of our websites and mobile apps. This role will require partnering and collaborating closely with multiple teams to plan direction and collect customer-driven feedback.The Sr. UX Designer works in close collaboration with the internal digital and creative teams at Children’s Hospital Colorado (CHCO). They will create designs that powerfully reflect the passion, integrity and mission of the CHCO brand. This position works collaboratively with other designers, copywriters, developers, management and staff throughout the organization.Applicants are requested to include a digital portfolio of work samples, or a link to their digital portfolio in their resume or application.Additional InformationDepartment Name: Advertising_Brand MarketingJob Status: Exempt. 40 hours per week, eligible for benefitsShift: Days. 8-hour shifts, may be flexible depending on projects/urgent needs.Qualifications• EDUCATION – A bachelor’s degree in a related field such as human computer interaction, UX design, visual design or graphic design is preferred• EXPERIENCE – Five years of UX design experience in an agency, studio, or corporate environment. Experience monitoring the quality and workload of design team, and pre-pre/production experience are also required.• Preferred experience:• 5+ years professional web and mobile UX design experience• Expert in Figma• Proficient in Adobe CC Illustrator, Photoshop• General understanding of front-end development concepts• Firm grasp of mobile and responsive design best practices• Familiarity with iOS and Android design guidelines (Apple Human Interface Guidelines) and open-source design systems such as Material or Fluent• Familiarity and experience facilitating tests on user-testing platforms such as Optimal Workshop or Maze.• Experience and comfort with conducting both un-moderated and in-person moderated tests• Experience sourcing and refining testing audiences.• Working experience practicing lean UX methods• Experience creating and refining customer journeys• EQUIVALENCY – Professional experience, beyond requirements, in a related field may substitute for a Bachelor degree requirement on a year for year basis.ResponsibilitiesPOPULATION SPECIFIC CARE• No direct patient care.Essential FunctionsAn employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.• Design seamless and visually compelling user interfaces for our website and mobile apps, ensuring a consistent and on-brand experience across all digital platforms. Create designs that are functional, modular and accessible• Organize design files, maintain design components and design system• Utilize wireframes, prototypes, and high-fidelity designs to bring concepts to life, focusing on usability and aesthetic appeal.• Design User Research - Conduct user research activities, including interviews, surveys, and user observations to gain valuable insights into user behaviors, pain points and motivations. Use this data to inform and evolve design decisions and enhance the overall user experiences.• Design User Testing - Plan and conduct usability testing sessions to validate design decisions, using the results to make informed design improvements. Create interactive prototypes and set up usability tests to gather quantitative and qualitative feedback from users and guide design decisions.• Translate research and discovery into user flow diagrams, wireframes, mockups and interactive prototypes.• Collaboration and Communication - You will work closely with digital strategists, designers, copywriters, developers, management and a wide range of stakeholders to communicate and present findings, identify patterns, create actionable recommendations, translate those recommendations into designs, shepherd your work through reviews and approvals, and hand off designs for development. Work with developers to implement designs and ensure every version release matches the design file and the visual standard• Develop and prototype UI animation and microinteractions• Familiarity with CSS and front-end design principles• Contribute to digital experience strategy roadmap planning.• Maintain both platform-wide and product-wide design systems.• Maintain and evolve our digital design guidelines in partnership with our creative team to ensure brand consistency.• Passionate about solving problems and providing solutions .• Approach an assignment strategically and with curiosity.• Present design concepts to stakeholders, providing insight into your design process and demonstrating how your work aligns with user needs and business goals.• Advocate for the value of CX/UX in a service-focused organizatio n• Keep up-to-date with the latest trends in UX design and technology to continuously improve our digital offerings.• Strong point of view that is validated by data and research that informs decision making• Must possess superb communication, time-management and process-management skillsOther InformationCOMPETENCIES• BUILDING CUSTOMER LOYALTY - Meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust.• BUILDING PARTNERSHIPS - Developing and leveraging relationships within and across work groups to achieve results.• COMMUNICATION - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.• CONTINUOUS LEARNING - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.• OWNERSHIP: Take initiative and be proactive. Actively look/listen for opportunities to make improvements or offer solutions.• DECISION MAKING - Exercises judgment and discretion and is responsible for determining the time, place and sequence of the work performed. Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.• DIVERSITY & INCLUSIVITY – Is sensitive to cultural diversity, race, gender, and other individual differences in the workforce; recognizes the value of diverse perspectives and experiences and fosters a work environment reflective of the community at large.• EMOTIONAL INTELLIGENCE - Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results.• INNOVATION - Creating novel solutions with measurable value for existing and potential customers (internal or external); experimenting with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions.• MANAGING RELATIONSHIPS - Meeting the personal needs of individuals to build trust, encourage two-way communication, and strengthen relationships• PLANNING AND ORGANIZATION - Establishing an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources.• QUALITY ORIENTATION - Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.• RESOLVING CONFLICT - Helping others deal effectively with an antagonistic situation to minimize damage to the relationships and promote shared goals; using appropriate interpersonal methods to reduce tension or conflict between two or more people and facilitate agreement.• STRESS TOLERANCE - Maintaining stable performance under pressure or opposition (e.g., experiencing time pressure, conflict, or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.• Demonstrates excellent command of design principles and practices, formats, composition, typography and layout.• Proficiency with Adobe Creative Suite –Illustrator, Photoshop, and etc.• Possesses an exceptional portfolio that showcases solid conceptual, color, typography and layout skills.SCOPE AND LEVEL• GUIDELINES: Guidelines are generally but not always clearly applicable, requiring the employee to exercise judgment in selecting the most pertinent guideline, interpret precedents, adapt standard practices to differing situations, and recommend alternative actions in situations without precedent.• COMPLEXITY: Duties assigned are generally complex and may be of substantial intricacy. Work assignment is performed within an established framework under general instructions but requires simultaneous coordination of assigned functions or projects in various stages of completion.• DECISION MAKING: Exercises judgment and discretion, and is responsible for determining the time, place and sequence of the work performed.• COMMUNICATIONS: Contacts with the public or employees where explanatory or interpretive information is exchanged, defended, and gathered and discretion and judgment are required within the parameters of the job function.• SUPERVISION RECEIVED: Performs work with minimal supervisory oversight. Under general supervision, the employee receives assignments and is expected to carry them through to completion with substantial independence. Work is reviewed for adherence to instructions, accuracy, completeness, and conformance to standard practice or precedent. Recurring work clearly covered by guidelines may or may not be reviewed.Physical Requirements• Audio-Visual: Hearing: Good• Audio-Visual: Near Vision: Good• General Activity: Sit: 2-4 hrs. per day• Motion: Bend: Up to 1/3 of time• Use of Hands/Feet: Both Feet - Precise Motor Function (Or Fine Manipulation)• Weight Lifted/Force Exerted: Up to 10 pounds: 1/3 or more of timeWORK ENVIRONMENT• Mental and Emotional Requirements: Independent discretion/decision making.• Mental and Emotional Requirements: Makes decisions under pressure.• Mental and Emotional Requirements: Manages stress appropriately.• Mental and Emotional Requirements: Works with others effectively.Equal Employment OpportunityIt is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.Salary InformationAnnual Salary Range (Based on 40 hours worked per week): $71,040.18 to $106,560.27Hourly Salary Range: $34.15 to $51.23Benefits InformationHere, you matter. As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.Children’s Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.