Business Office Manager

As a Business Office Manager at Brookdale, your primary responsibilities will include overseeing the business office operations, managing staff to deliver top-notch services, supporting the Executive Director in driving growth, ensuring proper billing and prompt collection of receivables, and supervising the payroll process. You'll also ensure effective communication throughout the community, helping create a positive environment for both residents and staff.

To qualify as a Business Office Manager at Brookdale, a minimum of an associate degree or equivalent years of experience is required, alongside at least three years of related experience. Managerial experience and a background in an office setting are preferred. Your expertise in financial and operational management will significantly enhance your suitability for this role.

Absolutely! Brookdale encourages career advancement, and as a Business Office Manager, you'll have the opportunity to explore roles such as Director of Financial Services, Human Resources Managers, or even Executive Directors. The company actively supports employees in their career growth through training and professional development initiatives.

Business Office Managers at Brookdale are eligible for a comprehensive benefits package, which includes medical, dental, and vision insurance, 401(k) plans, paid time off, and an associate assistance program. Additionally, there are many optional benefits available, such as pet insurance and tuition reimbursement, ensuring that you are well taken care of both personally and professionally.

Brookdale is dedicated to creating an inclusive community culture where everyone feels valued and engaged. As a Business Office Manager, you'll play a key role in supporting this environment by leading a diverse team, communicating effectively with all stakeholders, and ensuring that each resident receives the personalized care they deserve.

When prioritizing tasks, it's essential to assess both urgent and important responsibilities. Focus on time-sensitive matters, such as payroll and billing, but also ensure that long-term projects, like staff development, are on your radar. Providing clear communication to your team about priorities will also help ensure everyone is aligned and working effectively.

In managing a team, I emphasize open communication and collaboration. I've found that conducting regular check-ins helps to identify any challenges early on. Additionally, recognizing individual strengths and providing growth opportunities not only boosts morale but enhances overall team performance.

To ensure compliance with financial regulatory requirements, I stay updated on the latest regulations and utilize checklists and automated processes for accuracy. Regular audits and staff training are also key components of my strategy to maintain compliance and address any potential issues proactively.

Conflict resolution starts with listening to all parties involved to understand their perspectives. I aim to facilitate a discussion that promotes solutions rather than blame, encouraging collaboration to find a compromise. Establishing a respectful atmosphere is crucial, and I make sure to follow up to ensure that the conflict is truly resolved.

My approach to managing budgets involves detailed planning and ongoing monitoring. I set realistic financial goals based on past performance and adjust expenditures accordingly to avoid overspending. Regularly reviewing financial reports keeps me informed about where we stand and allows for proactive adjustments.

To ensure effective communication with residents and families, I prioritize transparency and empathy. I use multiple channels—such as meetings, newsletters, and direct interactions—to keep everyone informed. Providing a welcoming environment for feedback encourages ongoing dialogue and trust.

Technology is vital in streamlining processes and improving efficiency. I leverage tools for payroll, billing, and communication to minimize errors and save time. Staying updated on technological advancements also helps me to implement new solutions that facilitate smoother operations.

In my previous roles, I often took the lead on projects that required cross-department collaboration. For example, I spearheaded a team initiative to improve resident billing processes, which involved coordinating between the finance and care teams to ensure clarity and efficiency in our approach.

I measure the success of office operations through key performance indicators (KPIs) such as billing accuracy, customer satisfaction rates, employee retention, and adherence to budgets. Regular feedback from residents, families, and team members also provides insights into areas for improvement.

My motivation comes from the ability to make a positive impact on both the team and the residents' quality of life. Seeing our efforts translate into enhanced care for residents and a supportive environment for staff drives me to deliver my best every day.