Specialist, Workforce Management

Build

Hi, we're Oscar. We're hiring a Workforce Management Specialist to join our Provider Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will operationalize scheduling and management of staffing according to our requirements.  You will act upon opportunities to maximize service level and staffing targets through real-time and intraday monitoring and volume and staffing analyses with leadership. You will build business staffing schedules to forecast, work with and update shift management tooling, optimize schedules, manage sign-ups, and own day-to-day management and schedule adherence. Also, responsible for schedule design optimization and workflow process redesign when needed.

You will report to the Associate Manager, Provider Operations.

Work Location: 

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.  

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $23.85 - $31.30 per hour. The base pay for this role in all other locations is: $21.46 - $28.17 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 10 days per year.

Responsibilities

• Develop and drive schedule efficiency by aligning licensing requirements, forecast volumes, and arrival patterns to achieve service level commitments and efficiency targets.
• Build schedules in line with requirements; project manage the various stakeholders involved to consistently execute schedule build in a timely fashion.
• Ensure the schedule is accurate and maximizes the practice’s goal; run a robust QA and audit  process with proper checks. 
• Manage sign up process for shifts requests and holidays. Review and process schedule change requests and update appropriate data bases as needed.
• Identify in real-time and anticipate reasons for target or SLA drops, efficiency challenges, opportunities and trends. Monitor/adjust queues and same-day staffing to ensure service levels, efficiency, and staffing needs are met.
• Serve as the primary point of contact for the internal support teams on intraday requests.
• Proactively communicate recommendations that provide improvements and/or solutions that support the overall good of the Virtual Care team and clinicians.
• Collaborate with internal stakeholders that support scheduling (Medical Directors, Ops Directors) to flag issues, resolve problems, and design/change schedules; adjusts communication to the audience.
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Qualifications

• 2+ Years Experience with MS Excel or Sheets (including mathematical formulas, pivot tables, conditional formatting, data validation, nested IF statements, etc.).
• 2+ Years Experience in Workforce Management, provider scheduling, or provider operations
• 1+ Years of experience in a “customer-facing” role (even if the “customer” is internal).

Bonus Points

• 1+ Years Workforce management in a healthcare setting for clinical staff.