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Employee Benefits Account Manager

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Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is Seeking an Employee Benefits Account Manager to join our growing team in Seattle, WA.

The primary responsibility of an Account Manager is to provide exceptional service to our customers by establishing realistic customer expectations, seeking customer input, and meeting service commitments in a professional and punctual manner. Account Managers are the main point of contact for customers regarding request for proposals, new business, renewal activities and general customer support.

How You Will Contribute

Responsible for new business and renewal process from start to finish including but not limited to: responding to requests for proposals, quote tracking, sales follow-up, pre-renewal analysis, renewal analysis and renewal negotiations
Build strong relationships and provide customer centric solutions using speed and agility
Work with external brokerage community to support needs of existing and prospective customers
Work directly with underwriting to ensure completeness and accuracy in data needed for all risk evaluation
Manage new customer on-boarding process
Liaise with external carriers, vendors and business partners
Maintain internal database and prepare reporting as requested
Advise and direct clients on claims issues, administration, benefit plans and federal/state laws such as: COBRA, HIPAA, FMLA, ERISA etc.
Ensure appropriate activities are logged and documentation filed in Benefit Account Management (BAM).
Follow all B&B Internal Operations (audit) practices for each customer
Review carrier certificates/policies/SPDs for accuracy, complete contract review checklist and file appropriately in BAM before sending final versions to customers
Other duties or special projects may be assigned
Promote teamwork within department and profit center through support, knowledge sharing and a positive attitude.
Attend training sessions, courses, etc. to maintain up-to-date skills and licensing requirements

Duties are done independently or in a team environment

Licenses and Certifications:

Must obtain Life & Health Insurance License for required states within three (3) months & keep current

Skills & Experience to Be Successful

Bachelor’s Degree (BA/BS) with three (3) years of experience in the field of Employee Benefits Administration or high school graduate with a minimum of five (5) years of related experience, other combination of work and/or education will be considered
Solid knowledge and understanding of group health and welfare benefit plan coverage, current legislation, rules, laws, and other regulations. Insurance plans, underwriting principals, selection, pricing, rating, and premium calculation
Familiarity with complex benefit issues to serve as the key contact for customers to resolve them
Fluent with Microsoft Windows, Office 365, Word, and Excel
Exceptional telephone demeanor
Must have excellent customer service and interpersonal skills
Maintain a high level of confidentiality

#LI-AFZ

Pay Range

$33.65 - $39.66 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

Average salary estimate

$76250 / YEARLY (est.)

min

max

$70000K

$82500K

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What You Should Know About Employee Benefits Account Manager, Brown & Brown Insurance

Join us at Brown & Brown as an Employee Benefits Account Manager in Seattle, Washington, where our vibrant company culture thrives on meritocracy and self-starters! As the go-to person for our customers, you will deliver outstanding service by setting realistic expectations, actively engaging with clients, and ensuring all commitments are met professionally and promptly. Your mission will include managing new business and renewals, which means you'll be responding to proposals, conducting pre-renewal analyses, and negotiating renewals. Building strong relationships and providing customer-centric solutions is at the heart of this role; you will work alongside the brokerage community, underwriting teams, and external partners to meet the diverse needs of our clients. In this position, you’ll also tackle claims issues, advise on benefit plans, and handle complex regulatory matters. We look for individuals with a Bachelor’s degree or significant relevant experience in Employee Benefits Administration, equipped with exceptional communication skills and knowledge of group health coverage. Plus, you’ll be part of a team that values knowledge sharing and a positive atmosphere while receiving comprehensive benefits that cater to your well-being. If you’re ready to make a real impact and are passionate about helping customers navigate their employee benefits, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Employee Benefits Account Manager Role at Brown & Brown Insurance

What are the responsibilities of an Employee Benefits Account Manager at Brown & Brown?

As an Employee Benefits Account Manager at Brown & Brown, your key responsibilities include managing the entire new business and renewal process, establishing customer expectations, and facilitating proposals and negotiations. You'll be the main point of contact for clients, ensuring they receive tailored solutions and exceptional support while adhering to industry regulations and guidelines.