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Wealth Management Client Associate (FP)

Job Description:

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.

Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.

At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.

Job Description:
This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients.

Responsibilities:

  • Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings
  • Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests
  • Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk
  • Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA
  • Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset

Skills:

  • Account Management
  • Client Management
  • Customer and Client Focus
  • Issue Management
  • Oral Communications
  • Business Development
  • Client Solutions Advisory
  • Pipeline Management
  • Prioritization
  • Administrative Services
  • Emotional Intelligence
  • Referral Identification
  • Written Communications

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

37.5

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Wealth Management Client Associate (FP), GHR

Join Merrill Wealth Management in Leesburg, Florida, as a Wealth Management Client Associate (FP) where you'll play a crucial role in supporting our financial advisors and enhancing client experience. At Merrill, we're passionate about guiding our clients through their financial journeys, helping them achieve their unique goals like retirement planning and legacy building. As a Wealth Management Client Associate, your main responsibility will be to provide exceptional service and support to clients, acting as their go-to person for all service needs. You'll work closely with multiple financial advisors, ensuring that client requests are handled promptly and accurately. We're not just about investments; we believe in fostering strong relationships built on trust and transparency. You will facilitate communication between clients and financial advisors, emphasizing the full range of banking and investment options available. Your ability to pay attention to detail and prioritize client needs will be essential in helping to deepen and maintain these valuable relationships. You'll also assist in ensuring that our practices align with bank policies, all while being part of a diverse team that values unique perspectives and a client-first mindset. We believe in the power of community, and at Merrill, you’ll be empowered to bring your authentic self to work, making this an excellent opportunity to thrive both professionally and personally.

Frequently Asked Questions (FAQs) for Wealth Management Client Associate (FP) Role at GHR
What does a Wealth Management Client Associate (FP) do at Merrill Wealth Management?

As a Wealth Management Client Associate (FP) at Merrill Wealth Management, you provide essential client service support to financial advisors. Your role involves ensuring clients receive timely and accurate information regarding banking and investment services. You'll address their inquiries, enhance client relationships, and manage various client-related tasks while aligning with the bank's operational excellence goals, fostering a client-first culture.

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What qualifications are needed for the Wealth Management Client Associate (FP) role in Leesburg?

To be considered for the Wealth Management Client Associate (FP) position at Merrill Wealth Management in Leesburg, candidates should have at least a high school diploma or equivalent. The role demands strong skills in account and client management, excellent oral and written communication abilities, and a focus on customer service. A background in finance or wealth management is beneficial but not required.

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What skills are essential for a successful Wealth Management Client Associate at Merrill?

Key skills essential for a Wealth Management Client Associate (FP) at Merrill include strong client management capabilities, excellent oral and written communication skills, issue management, and emotional intelligence. Additionally, skills in business development, prioritization, and administrative services enhance your effectiveness in nurturing client relationships and supporting the financial advisors.

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How does Merril Wealth Management support the growth of its Wealth Management Client Associates?

Merrill Wealth Management is committed to the professional growth of its Wealth Management Client Associates. By fostering an inclusive and diverse work environment, the company offers opportunities for continuous learning and development. Associates have access to resources and training that enhance their knowledge of investment products and client relationship management, helping them advance in their careers.

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What is the work culture like at Merrill Wealth Management for a Wealth Management Client Associate?

The work culture at Merrill Wealth Management is focused on collaboration, diversity, and client advocacy. As a Wealth Management Client Associate, you'll be part of a supportive team that values input from various backgrounds. The culture encourages open communication, ensuring that each team member can contribute their unique perspectives, ultimately driving better client service and satisfaction.

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Common Interview Questions for Wealth Management Client Associate (FP)
What motivates you to work in wealth management as a Client Associate?

In answering this question, emphasize your passion for helping clients achieve their financial goals. Share personal experiences or stories where you've made a positive impact in a client's financial journey, highlighting your commitment to fostering strong relationships and providing excellent service.

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How do you prioritize tasks in a fast-paced client service environment?

Explain your approach to prioritization, such as using lists, assessing urgency, and considering client needs. Provide examples of how you have successfully managed competing tasks in previous roles, ensuring prompt and efficient service delivery.

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Describe how you would handle an unhappy client while working as a Wealth Management Client Associate.

Illustrate your conflict resolution skills by discussing your approach to understanding the client's concerns, remaining calm, and offering solutions. Mention the importance of empathy and maintaining a professional demeanor to restore the client's confidence in the advisory team.

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How would you ensure compliance with bank policies in your role?

Discuss your attention to detail and the importance of being knowledgeable about bank policies. Explain how you would regularly review policy guidelines and seek guidance when uncertain, reinforcing that protecting client interests and maintaining compliance is always a priority.

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What aspect of client management do you believe is most important?

Focus on building trust and effective communication as key components. Discuss how understanding client needs and being responsive to their concerns fosters long-term relationships, which is essential for successful wealth management.

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Can you provide an example of how you've deepened a client relationship in the past?

Share a specific instance where you took the time to learn about a client’s needs and objectives, providing tailored advice or solutions. Highlight your ability to listen and follow up consistently, reinforcing the importance of personalization in client service.

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What tools or systems are you familiar with that assist in client management?

Mention any relevant software or systems you have experience with, such as CRM platforms or financial tools. Emphasize your adaptability in learning new technologies to improve efficiency and enhance client satisfaction.

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How do you stay informed about changes in financial products or services?

Explain your commitment to professional development, including attending training sessions, reading financial publications, and networking with colleagues in the industry. Share how staying updated helps you provide accurate and valuable information to clients.

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What do you think is the most challenging part of being a Client Associate?

Discuss the complexity of managing diverse client needs and balancing multiple priorities. Highlight your eagerness to meet these challenges by developing strong organizational skills and effective communication with team members.

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Why do you want to work for Merrill Wealth Management as a Wealth Management Client Associate?

Express your admiration for Merrill’s commitment to client service and its reputation in the wealth management sector. Mention how you align with the company's values and how the opportunity fits your career aspirations in wealth management.

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Full-time, on-site
DATE POSTED
March 30, 2025

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