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Digital Marketing Account Manager

Description

Company Overview

Techint Labs is a relationship-driven, independent advertising agency specializing in media, analytics, and design. We are a team of passionate strategists, creators, and innovators who take brands to new heights. We love what we do and thrive on exceeding expectations for our clients and partners.

We believe that our team is our greatest asset, and our focus on company culture has led to being recognized as a “Best Workplace” across Inc. Magazine (2017, 2018), Denver Business Journal (2018), and Built In Colorado (2018-2023).

Let’s push boundaries, together.


Summary of Role

Techint Labs is looking to hire an Account Manager to help strategically guide and execute the team’s post-sale initiatives and goals. The Account Manager will be responsible for handling almost all aspects of the post-sale process, including client management and retention. The Account Manager will manage strategic advertising accounts, and deliver on business objectives tied to client KPIs. This individual will be a self-starter, hard worker, and collaborator who drives strategic revenue retention and growth among our partners and clients. Our agency is focused on growing more than 4x over the next 3 years and the Account Manager will play a key role in how the company evolves moving forward.


Responsibilities

The major responsibilities in this role include:

  • Strategy: Work with the Business Development, Client Services, Creative and Operations teams to develop and implement current post-sale workflow and strategy to retain and grow revenue among strategic clients. Support Business Development in some key new business presentations.  
  • Execution: Work with Business Development, Creative and Ops to execute post-sale deliverables that align with the client’s KPIs and the team’s budget, including strategic advertising campaigns, pixel placements, campaign audits, reporting, in-market visits, creative strategy, and creative development.
  • Project/Account Management: This position will be responsible for overseeing Techint Labs’ largest advertisers through its strategic Agency team. Duties will include offering strategy and support, analysis and client services where needed to retain and drive revenue. 
  • Communication: Internal communication with the team will be a crucial responsibility of this role to ensure the team is clear on its goals and strategic plans to drive revenue. External communication will include maintaining and elevating our standards of superior client service, translating and executing sophisticated marketing strategies that include digital, creative and traditional media, and maintaining client relationships. 
  • Digital Training & Seminars: This role will participate in planning, building and delivering strategic training for key clients. Topics can vary from broad marketing best practices to specific digital platforms and can be conducted in person or online.
  • Reporting: Deliver client reporting on a bi-weekly, monthly, quarterly and annual basis, to align with Techint Labs’ standard operating procedures. Reporting will leverage proprietary technology, as well as Google Analytics and Google Ads.  
  • Team Building: As a growing company we hope that all individuals will contribute to the future growth and acceleration of our business. What are your ideas to help us continue to grow at a very rapid pace over the next year?
  • Troubleshooting: When problems arise, it will be necessary to perform troubleshooting steps to ensure that issues are properly resolved and document best practices. 

Requirements

Qualifications 

  • 3+ years of working and communicating with clients focused on digital marketing, data, operations and/or advertising performance conversations
  • 2+ years in a client services or business development role (at a digital advertising company preferred)
  • Ability to communicate, present and influence all levels of the organization, including executive and C-level
  • Proven ability to understand and execute plan once a contract has been signed
  • Proven ability to articulate the distinct aspects of digital products and services
  • Demonstrable experience developing client-focused, differentiated and achievable solutions
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills
  • BA/BS degree or equivalent

Location Information

This role is preferred to be located near our Denver, CO office, with hybrid work from home flexibility.

Team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.


Compensation

Compensation for this role is a combination of salary and bonuses, targeting a total annual compensation range of $85,000 - $100,000. The salary range is $70,000 - $80,000 annually, depending on experience. The bonus structure will be tied to achievement of revenue & retention targets for a select group of partners and advertisers.


Benefits

Techint Labs offers full-time employees:

  • Paid vacation, holidays, and sick days
  • Health/dental/vision benefits
  • 401k retirement plan and company match contribution
  • Generous paid parental leave
  • Wellness Program
  • Work from home options
  • Denver, CO headquarters available for hybrid work with in office perks

Other Requirements

Currently legally authorized to work in the United States on a full-time basis.


Equal Opportunity

Techint Labs is proud to be an equal opportunity workplace. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, marital status, citizenship, age, Veteran status, status as an individual with a disability, or other applicable legally protected characteristics.


Important: Security Notice

We're excited that you're interested in exploring job opportunities with Techint Labs! However, we also want to remind you to be cautious and wary of recruitment scams that have become increasingly common across all industries.

Fraudsters may pose as a representative of a company, and unsuspecting applicants may be invited to participate in fake interviews, asked to fill out fabricated employment applications, or even issued fake offer letters. This is all in an attempt to entice victims to pay money or divulge sensitive personal information.

We take your safety and privacy seriously, and want to assure you that we will never ask for your financial information during any part of the interview process.

Our communication will always come from an @careers.techintlabs.com or @techintlabs.com domain.

If you receive any suspicious activity, please stop communication with the individual and consider reporting them to the US FBI Internet Crime Complaint Center. If you're unsure about the legitimacy of an email you received from our recruiting team, please forward it to us at info@techintlabs.com

*** Please do not send resumes via email ***


Additional Notices

E-Verify Statement

AdCellerant participates in the E-Verify program for all new hires. We comply with all applicable federal, state, and local laws regarding employment eligibility verification and do not use E-Verify to pre-screen applicants.

Colorado Job Application Fairness Act

Colorado Residents: In any materials you submit in connection with your job application, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. Should you wish to exercise your right to redact such information, please redact it prior to submitting the documentation. You will not be penalized for redacting or removing this information.


Application Deadline

April 28, 2025 or until the role is filled


Average salary estimate

$75000 / YEARLY (est.)
min
max
$70000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Digital Marketing Account Manager, Techint Labs

Are you a passionate marketer looking to elevate your career? Techint Labs, an innovative advertising agency focused on pushing boundaries in media, analytics, and design, is seeking a talented Digital Marketing Account Manager! In this exciting role, you'll be at the forefront of client engagement, bringing our strategic vision to life. Picture yourself working closely with our dynamic teams, implementing creative solutions that drive revenue and keep our clients happy. As a Digital Marketing Account Manager, you'll manage key accounts, ensuring that all post-sale processes meet or exceed expectations while cultivating lasting relationships with our clients. Your day-to-day responsibilities will be as varied as they are rewarding, from strategizing alongside our Business Development and Creative squads to executing high-impact advertising campaigns. You'll also have opportunities to deliver insightful training sessions for clients, keeping them informed on the best digital practices out there. We're looking for someone with a knack for communication and project management, a champion for client happiness who can troubleshoot issues on the fly and help strengthen our agency's future growth. If you're ready for a role that promises creative challenges and valuable learning experiences, we can't wait to meet you at Techint Labs!

Frequently Asked Questions (FAQs) for Digital Marketing Account Manager Role at Techint Labs
What are the responsibilities of the Digital Marketing Account Manager at Techint Labs?

The Digital Marketing Account Manager at Techint Labs is responsible for managing client relationships, executing post-sale initiatives, and ensuring the delivery of marketing strategies aligned with client KPIs. Responsibilities also include collaborating with internal teams to create strategic advertising campaigns, providing client training sessions, and maintaining superior client service standards.

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What qualifications are needed to apply for the Digital Marketing Account Manager position at Techint Labs?

To apply for the Digital Marketing Account Manager position at Techint Labs, candidates should have a minimum of 3 years of experience in client communication within digital marketing, along with at least 2 years in a client services or business development role, preferably in digital advertising. Excellent communication skills and a bachelor's degree or equivalent are also required.

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How does Techint Labs support the growth of its Digital Marketing Account Managers?

Techint Labs is dedicated to supporting the growth of its Digital Marketing Account Managers by fostering an engaging company culture that values team input and collaboration. As the agency aims to grow rapidly, there are continuous opportunities for professional development, training sessions, and the chance to be part of innovative projects that enhance skills and career advancement.

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What is the typical work environment for a Digital Marketing Account Manager at Techint Labs?

The work environment for a Digital Marketing Account Manager at Techint Labs is collaborative and dynamic. With the flexibility of hybrid work from home options, team members can enjoy the benefits of in-office perks while also enjoying the autonomy of remote work. This setup fosters creativity and productivity in an agency that values its employees’ well-being.

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What kind of salary and benefits can a Digital Marketing Account Manager expect at Techint Labs?

A Digital Marketing Account Manager at Techint Labs can expect an annual compensation range of $85,000 to $100,000, which includes a base salary of $70,000 to $80,000 along with bonuses tied to performance metrics. Additionally, the company offers a comprehensive benefits package that includes health benefits, paid leave, a 401k retirement plan with matching contributions, wellness programs, and professional development opportunities.

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Common Interview Questions for Digital Marketing Account Manager
Can you describe your experience with digital marketing and how it relates to the Digital Marketing Account Manager position?

When answering this question, share specific examples of your past work in digital marketing, emphasizing campaigns you've managed, tools you've used, and results you've achieved. Make sure to align your experience with the key responsibilities of the Digital Marketing Account Manager role at Techint Labs.

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How do you handle client communication and ensure their needs are met?

Discuss your approach to communication with clients, including how you gather and address their needs. Highlight your use of regular check-ins, reporting processes, and your strategy for maintaining strong relationships, ensuring that clients feel valued and heard throughout the partnership.

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What strategies would you implement to increase client retention?

In your response, describe innovative strategies you've used in the past to improve client retention. This might include personalized service, regular performance reviews, or upselling opportunities. Providing metrics or results from your previous roles can further strengthen your answer.

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How would you collaborate with team members in a creative and supportive way?

Collaborative work is crucial for the Digital Marketing Account Manager role. Share examples of how you have successfully worked within teams in the past, focusing on your communication style, conflict resolution abilities, and how you encourage creativity and support among team members.

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What role does data analysis play in your marketing strategies?

Discuss your experience with data analysis and its importance in making informed marketing decisions. Include examples of how you've used analytics tools to track campaign performance and adjust strategies for optimal results in previous roles.

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Can you explain a project where you had to manage multiple stakeholders?

Share a specific project detailing your experience managing stakeholders, the challenges you faced, and how you ensured all parties were kept informed and satisfied. Reflecting on your ability to negotiate and listen will demonstrate your qualifications for the Digital Marketing Account Manager position.

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What is your approach to developing and presenting marketing strategies?

When discussing this, explain how you research market trends, understand client needs, and outline actionable plans. Highlight any past experiences where you've successfully presented strategies to clients or executives, emphasizing your understanding of both digital and traditional media.

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What techniques do you use for troubleshooting issues that arise with client projects?

Provide a structured approach to how you deal with unexpected issues, including identifying the problem, communicating with affected parties, and implementing a solution. Share examples of a situation where your troubleshooting led to a positive outcome.

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What attracts you to the Digital Marketing Account Manager role at Techint Labs?

Convey your genuine interest in Techint Labs and the role by discussing your alignment with the company's mission, culture, and growth plans. Relate your career aspirations to the opportunities offered by the position and the agency.

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How do you prioritize tasks when managing multiple accounts?

Explain your method for prioritizing tasks to ensure optimal time management and project success. This could include techniques such as creating to-do lists, using project management tools, or maintaining open communication with your team to stay on track with each client's needs.

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