As a Mid-Level Technical Account Manager at BTI Solutions, your key responsibilities will include overseeing the Self-Repair Program, managing Independent Service Providers, and ensuring all parts are available for customers promptly. You will collaborate with the supply chain to understand parts demand and fulfillment times while monitoring key performance indicators (KPIs) for program visibility. Additionally, you will provide account onboarding support, perform audits, and analyze program performance, all while adhering to company policies and participating in special projects as needed.

For the Mid-Level Technical Account Manager role at BTI Solutions, a high school diploma is a minimum requirement, though a business degree is preferred. Proficiency in Excel and PowerPoint is essential, along with strong organizational skills and the ability to work well in a team environment. The role also demands cross-functional collaboration, autonomy, and excellent time management skills to properly manage multiple clients effectively.

BTI Solutions is dedicated to supporting its employees by providing a collaborative work environment that encourages professional growth. As a Mid-Level Technical Account Manager, you will have the opportunity to participate in weekly meetings, receive ongoing training, and benefit from a culture that prioritizes effective communication and teamwork. With a 95% client satisfaction rate, we ensure that our staff is equipped with the tools they need to succeed and excel in their roles.

As a Mid-Level Technical Account Manager at BTI Solutions, you will enjoy a dynamic work environment that champions innovation and collaboration. Our Plano, TX office is a bustling space where you’ll engage with diverse teams and various stakeholders. The culture here emphasizes mutual respect, support, and a commitment to achieving both company and client goals. You'll find that teamwork is key, making it easy to navigate projects and reach objectives together.

At BTI Solutions, we believe in nurturing potential and providing our employees with opportunities for career advancement. As a Mid-Level Technical Account Manager, your performance and contributions will be recognized, allowing for potential pathways to senior management roles. With a strong emphasis on professional development, you can expect to receive support in furthering your skills and experiences, opening doors to new challenges and leadership opportunities within the company.

When answering this question, focus on specific examples where you managed similar programs. Discuss your role, the strategies you implemented, and the outcomes, demonstrating your ability to oversee technical accounts effectively while meeting customer needs.

To effectively tackle this question, outline your method of prioritization such as using tools like to-do lists, timelines, or project management software. Highlight your organizational skills and time management techniques that allow you to maintain efficiency across various client accounts.

Share your understanding of key performance indicators relevant to the role. Discuss specific KPIs you've monitored in previous positions, why they are vital for assessing program success, and how they influence decision-making and strategy.

Describe your approach to conflict resolution. It's essential to demonstrate effective communication, active listening, and problem-solving skills. Provide an example where you successfully navigated a conflict, emphasizing your ability to maintain professionalism and work towards a resolution.

Discuss the tools and software, particularly Excel and PowerPoint, highlighting your proficiency level. Offer specific examples of how you've used these tools in managing accounts, analyzing data, or facilitating presentations effectively.

Explain your systematic approach to compliance, which could include regular audits, staying informed on regulations, and proactive communication with stakeholders. Share any past experiences where you ensured company standards were met.

Provide a specific example illustrating your initiative in process improvement. Detail the problem, the solution you proposed, and the outcome, showcasing your ability to identify and eliminate inefficiencies.

Mention your methods for staying current, such as subscribing to relevant publications, attending trade shows, or participating in online courses. This showcases your commitment to continuous learning and applying best practices in the field.

Describe your onboarding process, emphasizing the importance of clear communication, setting expectations, and providing ongoing support. Discuss how you tailor your approach to individual clients to ensure a smooth transition and satisfactory service.

Focus on your relationship-building techniques such as regular check-ins, personalized communication, and actively seeking feedback. Provide examples of how these strategies have led to sustained partnerships in previous roles.