Operations Analyst - ACA (Work Remotely Anywhere in the U.S.)

As an Operations Analyst - Billing at Businessolver, you’ll be a crucial player in the billing process. Your main responsibilities will include maintaining client billing setups, ensuring the timely completion of billing processes, and accurately creating and reviewing invoices. You'll also analyze and summarize billing data to produce reports that help drive decision-making across departments. Additionally, accountability for the entire process from receipt of work to its resolution is key, emphasizing your role in risk mitigation and quality assurance.

To be considered for the Operations Analyst - Billing role at Businessolver, you should have a Bachelor's Degree, preferably in Business Systems, Finance, or Accounting. We’re also looking for candidates with at least 2 years of relevant experience in HRIS, payroll, or benefits systems. Experience in the benefits or healthcare industries is highly desired, along with strong Excel skills. A keen attention to detail and the ability to handle pressure will help you excel in this role.

Success as an Operations Analyst - Billing at Businessolver hinges on strong analytical and organizational skills. Proficiency in Excel is crucial, especially with functions such as VLOOKUP and Pivot Tables. Additionally, being a positive self-starter with a detail-oriented mindset allows you to thrive in this fast-paced environment. An innovative approach to problem-solving and effective communication skills also play a vital role in efficiently managing billing processes and collaborating with team members across departments.

Absolutely! The Operations Analyst - Billing position at Businessolver is fully remote, allowing you the flexibility to work from anywhere in the U.S. This remote opportunity lets you balance your professional and personal life while being part of a dynamic and supportive team that values employee satisfaction and performance.

The pay range for the Operations Analyst - Billing position at Businessolver is between $17.00 to $28.00 per hour, based on the applicant’s education, experience, skills, and internal equity. Additionally, eligible roles participate in an annual bonus incentive plan and have access to a comprehensive benefits package, designed to support your overall well-being and career growth.

To ensure accuracy in billing processes, I recommend maintaining a detailed checklist for every invoicing step. Setting up automated data checks and consistently conducting audits of completed invoices can help catch discrepancies early. Additionally, always reviewing the original client agreement before finalizing invoices ensures alignment with what the client is being billed for.

In my previous job, I identified inefficiencies in the billing process related to manual data entry. By automating the data load process and implementing a new tracking system to manage billing schedules, I reduced the time spent on invoicing by 30%. This not only improved accuracy but also enhanced our team's efficiency and morale.

I primarily use Excel for data analysis, leveraging tools such as VLOOKUP, Pivot Tables, and advanced formulas to analyze trends effectively. I am also familiar with additional analytics tools like Tableau, which I used for visualizing complex data sets. This proficiency allows me to present data insights in a clear and understandable manner for stakeholders.

To manage tight deadlines, I prioritize tasks based on their urgency and impact. I utilize tools like project management software to keep track of progress and stay organized. I also communicate openly with my team to ensure we are aligned and can support each other. If needed, I don’t hesitate to ask for help to meet critical timelines.

I take handling sensitive information with great seriousness. My approach involves strict adherence to company guidelines, utilizing encryption for data storage, and limiting access to authorized personnel only. Regular training and refreshers on data security practices also ensure that the entire team remains vigilant about protecting client information.

I stay updated on billing regulations and industry standards by subscribing to professional organizations, attending webinars, and following industry news. Networking with peers also helps me exchange knowledge about best practices and emerging trends. Continuous education is key to maintaining compliance and providing optimal service to clients.

I admire Businessolver’s commitment to client satisfaction and innovation in benefits technology. The collaborative culture resonates with my professional values. I am enthusiastic about contributing to a team that delivers measurable success while ensuring that clients enjoy a seamless billing experience. I believe my skills and experience align perfectly with the role.

A successful billing operations process is one that is organized, transparent, and streamlined. Consistency in following established procedures while remaining adaptable to changes is essential. Additionally, effective communication with clients throughout the billing process fosters trust and satisfaction, which are vital for long-term relationships.

I utilize a combination of historical data analysis and regular reporting to identify billing trends. I segment data by client and service type to understand patterns better. Setting benchmarks allows me to measure performance over time, which aids in forecasting future billing cycles more accurately.

If I encounter a discrepancy in a billing invoice, my first step would be to review the related documentation and compare it with the original client agreement. Next, I would communicate professionally with the client to clarify the issue and gather any necessary information. Once confirmed, I would promptly issue a correction and ensure future invoices reflect the accurate billing terms.