Member Support Representative (11:30am-8:00pmEST, Sat, Sun, Mon)

As a Member Support Representative at Calibrate, your main responsibilities will include managing high volumes of inbound member calls, responding to inquiries in a professional and empathetic manner, and ensuring that each member receives a quality experience across various channels. You'll identify members’ needs, provide solutions, and document all interactions to continuously improve the member experience. Your goal will be to engage and retain members through compassionate support.

To apply for the Member Support Representative role at Calibrate, you will need a high school diploma or equivalent. Previous experience in hospitality or customer service is preferred, particularly in an omni-channel support environment. Strong verbal and written communication skills are essential, as well as the ability to adapt to changing workflows. Familiarity with various software applications, including CRM systems, will also give you an advantage.

The Member Support Representative role at Calibrate requires availability on weekends, specifically Saturday, Sunday, and Monday, from 11:30 am to 8:00 pm EST. It’s a critical shift as you’ll be providing essential support to our members when they need it the most!

Important skills for a Member Support Representative at Calibrate include excellent communication skills, active listening, empathy, and problem-solving abilities. You’ll need to be comfortable using a variety of applications swiftly while managing multiple tasks, such as phone calls and documentation. Being adaptable and having a strong work ethic will also contribute significantly to your success in this role.

Yes, Calibrate values personal and professional growth. As a Member Support Representative, you’ll have the chance to learn more about metabolic health and develop your customer service skills. There are opportunities to take ownership of initiatives and drive results, and as the company grows, there may be advancement options available as well.

When answering this question, focus on a specific situation where you demonstrated empathy and problem-solving skills. Describe the issue, your approach to resolving it, and the positive outcome. Highlight how your actions made a difference to the member and reinforced the values of Calibrate.

Explain your approach to organization and prioritization, emphasizing your time management skills. Discuss the tools or techniques you use to manage your workload effectively while ensuring responsive service to members.

Talk about the importance of active listening and empathy. Share specific strategies you would use to de-escalate the situation, assure the member that their concerns are being heard, and guide them toward a solution.

Discuss the importance of clarity and empathy in communication. You can describe your process for ensuring that members fully understand the information you provide and how you adapt your communication style based on their needs.

Demonstrate your understanding of Calibrate’s mission to change the way the world treats weight. Explain how you see your role as a Member Support Representative as integral to achieving that mission and enhancing the member experience.

Share your strategies for managing stress, such as taking brief breaks, staying organized, and maintaining a positive attitude. Emphasize your focus on providing excellent service regardless of external pressures.

Discuss a specific instance where you collaborated with team members effectively while working remotely. Highlight the tools you used for communication and how you ensured everyone stayed aligned to achieve shared goals.

Relate your personal values to those of Calibrate. Discuss your passion for healthcare, helping others, and being part of a mission-driven company. Make sure to express enthusiasm for the impact Calibrate is making in the lives of its members.

Identify strengths that align well with the role, such as strong communication skills, empathy, problem-solving abilities, or adaptability. Provide examples that illustrate these strengths in action.

Discuss specific resources, articles, or communities you engage with to keep informed about best practices in customer service, particularly in healthcare contexts. Emphasize your commitment to ongoing learning and development.