Customer Service Executive (Live Chat, Remote, 8AM - 5PM PT)
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Responsibilities:
Communicate knowledge of all products to customers to support customers to choose the most suitable product and order products;
Provide high-level customer service and responded to service inquires, follow up on customer interactions;
Co-ordinate with other function e.g (Operation, Finance, Product,) … to solve the on-going issues;
Provide feedback on the efficiency of the customer service process as well as company products and service.
Requirements
High School Diploma or GED preferred
1+ years of experience in retails, E-Commerce, and social media is a plus (Facebook/ Twitter / Instagram and other platforms)
Able to work in a fast paced environment on both live chat and phone
Excellent problem solving skills
Strong customer satisfaction focus skills
Fluent in English, bilingual is a plus
Hardworking & detail-oriented
Young, dynamic, creative mindset, detail-oriented, always be curious, always learning
Benefits
Pay rate: $17/hr, 8 hours/day
Dynamic working... environment
Medical & Dental insurance
Paid sick leave
Vacation leaveShow full descriptionCollapse