Case Manager

As a Case Manager at Cardinal Health, your primary responsibilities will revolve around investigating and resolving patient and physician inquiries while ensuring timely access to therapies. You will also be mediating complex payer issues and actively following up with various stakeholders to facilitate seamless patient care. Your role will include documenting interactions accurately and maintaining communication to de-escalate situations, all while delivering exceptional customer support.

To be considered for the Case Manager role at Cardinal Health, candidates should ideally have 3-6 years of relevant experience along with a High School Diploma, GED or a technical certification in a related field. This experience will equip you with the skills needed to handle complex problems and offer effective resolutions. Familiarity with healthcare or patient support environments is a plus, and a commitment to excellent customer service is essential.

Yes, the Case Manager position at Cardinal Health is a fully remote role. You'll work from home, so it's important to have a dedicated, quiet workspace with a high-speed internet connection. Cardinal Health will provide you with the necessary equipment and technology to perform your duties effectively, ensuring you can focus on delivering the best care to patients.

The Case Manager role at Cardinal Health is a full-time position, requiring 40 hours per week. You will have flexibility in working any of the shift schedules during normal business hours, which are Monday to Friday from 7:00 am to 7:00 pm CT. Initial training will be from 8:00 am to 5:00 pm CT, and mandatory attendance is required during this training period.

As a Case Manager at Cardinal Health, you'll have access to a comprehensive benefits package that includes medical, dental, and vision coverage, a paid time off plan, a health savings account (HSA), 401k savings plan, and more! Additionally, you will benefit from programs such as paid parental leave, short- and long-term disability coverage, and access to work-life resources that support your overall well-being.

To effectively prioritize tasks, I categorize inquiries based on urgency and impact on patient care. I use a task management tool to track deadlines and create a schedule that allows me to handle urgent issues first while setting aside time for less critical matters. This approach ensures that I meet the needs of both the patients and the healthcare team efficiently.

Certainly! I recall when a patient faced difficulties with insurance coverage for their medication. I calmly listened to their concerns, identified the root cause of the issue, and negotiated with the insurance representative to alter the claim. This resulted in the patient's medication being approved, highlighting my ability to resolve conflicts and achieve positive outcomes.

I believe in active listening and confirming understanding as key strategies. I make sure to paraphrase the patient's needs back to them to ensure clarity. Additionally, I maintain regular updates via email or call, keeping all parties informed. This practice builds trust and ensures everyone is on the same page regarding patient care.

In my previous roles, I utilized CRM systems to log interactions meticulously. I ensured that every call and follow-up was documented with precise details regarding discussions and actions taken. This practice not only improved communication among team members but also served as a reference for any future inquiries.

During stressful situations, I stay calm and focused on the patient. I practice empathy, allowing them to express their concerns while I work to provide solutions quickly. Maintaining composure enables me to assess the situation accurately and develop a plan of action that alleviates their stress.

I utilize a systematic approach for follow-ups by scheduling reminders within my CRM. After addressing a patient's inquiry, I usually follow up within a week to confirm they received the necessary care or resources. I also check in with insurance providers to validate claims and ensure no barriers exist that could inhibit therapy access.

Assessing a patient's financial ability involves direct conversation where I ask about their insurance coverage and out-of-pocket costs. I utilize financial assistance programs where applicable, guiding them through options based on their income. This assessment is crucial to ensure the patient receives affordable treatment and support.

Once, a patient was struggling with the insurance approval process. I took extra time to advocate on their behalf, making subsequent calls and providing timely updates. This proactive approach not only resolved their issue but also left them feeling valued and cared for, exceeding their expectations of support.

Teamwork is essential in my role as it allows for efficient communication and shared problem-solving. I value the input of my colleagues and often collaborate to foster solutions for complex patient inquiries. A team-oriented approach supports our overarching goal of providing exemplary patient care.

I stay current by actively participating in continuing education opportunities, webinars, and industry conferences. Additionally, I subscribe to healthcare journals and follow regulatory updates to ensure that my knowledge remains relevant, allowing me to provide accurate support to patients during their healthcare journey.