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Broker Sales Support Specialist

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You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: This position supports Ambetter Brokers and the Sales team with commission & contracting related questions, which are not limited to, more in-depth research of the issues, which requires strong communication skills to accurately relay the findings back. Collaborating with their leadership team, and other internal teams, including the Sales team, on member related issues that are identified by the Ambetter Brokers and initially reported to the Broker & Sales Support team, ensuring initial research is completed and documented, following up until a resolution is obtained. Partnering with the Sales team to make outreaches to their brokers, in an attempt to secure and retain membership, to ensure organizational goals are met.

Handles provider issues that brokers call or email in about. Determine if the issue needs to be escalated to the Provider Management team and Health Plan contacts. Empowered to collaborate with the Provider Management Team and Health Plan to resolve the issue.
Research commission issues in determining if a Broker should be paid commissions. If the commission issue is not complex, the Specialist is authorized to have the correction made Responsible for the Broker to be paid or not paid based on their evaluation.

100% Remote

Must reside in the United States

Work Hours: 6 am PST – 4 pm PST

Education/Experience: High School Diploma / GED. 1+ year of customer service or health insurance industry experience.

License/Certification: Department of Insurance Life/Health License is required, or ability to obtain license within 120-days of being hired.

Pay Range: $19.04 - $32.35 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Centene Glassdoor Company Review

3.7

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CEO of Centene

Sarah London

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Average salary estimate

$53350 / YEARLY (est.)

min

max

$39500K

$67200K

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What You Should Know About Broker Sales Support Specialist, Centene

Join Centene as a Broker Sales Support Specialist in the comfort of your home in California! Imagine being the linchpin in a role that not only supports Ambetter Brokers and the Sales team but also plays a crucial part in transforming health for our 28 million members. As a Broker Sales Support Specialist, you'll dive into commission and contracting-related questions, helping brokers navigate their concerns with precision and empathy. Strong communication skills are key here, as you'll collaborate with different teams, ensuring that all issues reported by brokers are meticulously researched and followed up on until they’re resolved. Part of your role will involve empowering others by escalating issues to the Provider Management team and Health Plan contacts when necessary. Additionally, you'll research commission issues, playing a decisive role in determining broker payments, which means your attention to detail and decision-making abilities will have a direct impact on our broker relationships. With a 100% remote setup and flexible working hours from 6 am to 4 pm PST, this position not only offers great responsibilities but also comes with a competitive salary range of $19.04 to $32.35 per hour and an impressive benefits package. If you're ready to step into a role where your contributions matter and you can truly make a difference, apply to Centene today and become part of our mission to elevate community health, one person at a time!

Frequently Asked Questions (FAQs) for Broker Sales Support Specialist Role at Centene

What responsibilities does a Broker Sales Support Specialist at Centene have?

A Broker Sales Support Specialist at Centene is responsible for resolving commission and contracting inquiries from Ambetter Brokers, conducting in-depth research to address issues accurately, and collaborating with various internal teams to achieve solutions. The role requires strong communication skills to relay findings effectively, alongside outreach efforts aimed at securing membership and meeting organizational goals.