Care Coordinator III

As a Care Coordinator III at Centene, you will be responsible for working with the senior care management team to support care management activities. This includes engaging members through phone outreach, discussing care/service plans, and ensuring services are delivered effectively. You will coordinate care activities, address member inquiries, and document care needs in compliance with regulatory requirements.

To apply for the Care Coordinator III position at Centene, candidates must have a High School diploma or GED and 2-4 years of related experience. Strong communication skills and the ability to work with members and healthcare providers are essential. Preferred candidates are those who are based in Florida, as all interactions with members are conducted telephonically.

Centene prioritizes member satisfaction by placing Care Coordinators III in critical liaison roles, ensuring proper coordination of care. This includes performing outreach to engage members, responding to their inquiries, and providing education about available benefits and resources. Regular communication with care managers and healthcare providers further helps to maintain continuity of care.

New Care Coordinators III at Centene participate in extensive training that covers care management services, compliance, and member engagement strategies. This initial training is designed to empower you to handle member inquiries effectively and develop a solid understanding of the policies and standards required to provide exceptional care.

Centene promotes a flexible approach to work, allowing Care Coordinator III employees to choose between remote, hybrid, or office work schedules. This flexibility is part of Centene's commitment to work-life balance and ensuring that employees can thrive both in their personal and professional lives.

In your response, highlight a specific situation where you facilitated services among different providers and directly communicated with the member, ensuring their needs were met efficiently.

Discuss your strategies for engaging members telephonically, including how you educate them about their care plans and address their questions or concerns professionally and empathetically.

Share specific techniques for assessing complex inquiries, such as gathering detailed information, consulting resources or colleagues, and following up with members to ensure resolution.

Talk about how you would communicate with the necessary stakeholders—providers, care managers, and the member—to ensure continuous care and satisfaction while documenting any changes as required.

Emphasize your knowledge of regulations, your attention to detail in documenting care needs accurately, and how you've ensured compliance with state and federal requirements in past roles.

Explain the steps you take in understanding a member's unique needs, collaborating with healthcare providers, and utilizing resources to create a comprehensive care plan tailored to the member.

Highlight your organizational skills, how you assess urgency, and the tools or methods you use to keep track of care coordination tasks effectively to serve all members efficiently.

Discuss the importance of communication, trust, mutual support, and shared goals among care coordinators, care managers, and healthcare providers, as these elements are vital for optimizing member care.

Mention your commitment to professional development through courses, webinars, and following industry publications to ensure your knowledge is current and aligned with best practices.

Share your passion for helping others, the satisfaction of making a positive impact on someone's health journey, and how this aligns with Centene’s mission to transform healthcare in communities.