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Director, Utilization Management

You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.
 

This is a remote opportunity that will have UM leadership oversight for Medicare Duals Operations team.

Position Purpose: Directs the utilization management team to ensure the appropriate application of policy procedures and processes to help support best member outcomes. Oversees and manages Utilization Operations specific to the daily operations of Utilization Management including timeliness, quality and performance outcomes, provider interactions and experience and associated regulatory and/or compliance measures

  • Leads utilization management team on performance, improvement, and career growth path considerations
  • Leads utilization management team policies and procedures to ensure compliance with corporate, state, and National Committee for Quality Assurance (NCQA) standards
  • Reviews, analyzes, and reports on utilization trends, patterns, and impacts to deliver an effective utilization program
  • Leads process improvements for the utilization management team to achieve cost-effective healthcare results and presents to senior leadership team
  • Establishes policies and procedures that incorporate best practices and ensure effective utilization reviews of members
  • Develops utilization management strategies and influences decisions by providing recommendations that align to organizational objectives
  • Responsible for components of the department’s budget while collaborating inter-departmentally with senior leadership
  • Executes the overall strategy for onboarding, hiring, and training new utilization management team members to ensure adequate training and high quality-care to improve member and provider experience and ensure compliance
  • Leads and manages others in a matrixed/cross functional environment with tight timeframes and strict deadlines
  • Leads and champions change within scope of responsibility
  • Performs other duties as assigned
  • Complies with all policies and standards

Education/Experience: Requires a Bachelor's degree and 7+ years of related experience, including prior management experience.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

4+ years management experience preferred.
Expert knowledge of industry regulations, policies, and standards preferred.

License/Certification:
  • RN - Registered Nurse - State Licensure and/or Compact State Licensure preferred

Pay Range: $131,100.00 - $242,500.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.  Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.


Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

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Average salary estimate

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$131100K
$242500K

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What You Should Know About Director, Utilization Management, Centene

As the Director of Utilization Management at Centene, you have the exciting opportunity to transform healthcare for our 28 million members while working from the comfort of your home in Missouri! In this key role, you'll oversee the Medicare Duals Operations team, guiding them in the implementation of best practices to achieve optimal member outcomes. Your leadership will ensure that the utilization management team adheres to essential policies and procedures, promoting compliance with NCQA standards and enhancing provider interactions. You'll be responsible for analyzing utilization trends, spearheading process improvements, and collaborating closely with senior leadership to deliver strategic initiatives. By crafting effective onboarding and training programs for new team members, you’ll set the stage for high-quality care and exemplary service performance. With a focus on professional growth, you’ll lead by example and inspire your team to excel in their careers while upholding the highest standards of health management. At Centene, we pride ourselves on a culture that embraces diversity and supports flexible work arrangements, offering you competitive benefits including health insurance, retirement plans, and generous paid time off. If you’re ready to make a meaningful impact in the healthcare space while enjoying a flexible working environment, the Director of Utilization Management position at Centene could be the perfect fit for you!

Frequently Asked Questions (FAQs) for Director, Utilization Management Role at Centene
What responsibilities does the Director of Utilization Management at Centene have?

The Director of Utilization Management at Centene is responsible for leading the utilization management team to ensure compliance with established policies and procedures, overseeing daily operations, and implementing effective healthcare strategies. This includes managing provider interactions, analyzing utilization trends, and championing process improvements that enhance patient care and operational efficiency.

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What qualifications are needed for the Director of Utilization Management role at Centene?

To qualify for the Director of Utilization Management position at Centene, candidates should possess a Bachelor's degree and have at least 7 years of relevant experience, including a minimum of 4 years in a management role. Preferred qualifications include RN licensure and expert knowledge of industry regulations and standards, which are essential for ensuring compliance and driving initiatives.

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How does the Director of Utilization Management contribute to team performance at Centene?

The Director of Utilization Management contributes to team performance at Centene by leading efforts to establish performance improvement initiatives and professional growth pathways. This involves setting clear objectives, offering guidance on best practices, and fostering an environment that encourages collaboration and development among team members.

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What can I expect in terms of remote work benefits as the Director of Utilization Management with Centene?

As a Director of Utilization Management with Centene, you can expect a flexible remote work environment, supported by a comprehensive benefits package that includes competitive pay, health insurance, and a 401K plan. Centene promotes a work-life balance that suits various needs, allowing for remote, hybrid, field, or office work options.

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What does the career growth look like for a Director of Utilization Management at Centene?

At Centene, a Director of Utilization Management has a clear path for career advancement through ongoing professional development opportunities, mentorship programs, and performance-based promotions. The organization values skill enhancement and encourages leadership at all levels, making it an enriching environment for career growth.

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Common Interview Questions for Director, Utilization Management
What strategies would you implement to improve utilization management processes?

In answering this question, focus on specific strategies like data analysis, process mapping, and collaboration with cross-functional teams. Share examples of past experiences where you've successfully implemented improvements and outline the measurable outcomes.

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Can you discuss a time when you managed a conflict within your team?

When answering this question, detail a specific situation where you used effective communication, active listening, and problem-solving skills to resolve conflict. Emphasize the importance of fostering a positive team environment and how you helped restore collaboration.

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How do you ensure compliance with industry regulations?

To effectively answer this, describe your systematic approach to staying updated on regulatory changes, conducting regular audits, and implementing training for your team to adhere to compliance standards. Highlight your ability to integrate compliance into daily operations.

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What do you believe are the critical performance indicators for a utilization management team?

Discuss the key performance indicators that matter in utilization management, such as efficiency, quality of care, member satisfaction, and regulatory compliance. Relate these to how you have tracked and improved these metrics in previous roles.

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How would you approach training new team members in utilization management best practices?

Focus on your comprehensive onboarding and training strategies that include mentorship, hands-on learning, and performance feedback. Emphasize the importance of instilling a strong understanding of compliance, policies, and tools used in utilization management.

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What is your experience with budget management in a healthcare setting?

When addressing this question, share specific examples of your role in budget planning, expense tracking, and resource allocation. Highlight your analytical skills and how you've utilized budget management to meet organizational goals.

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Describe your leadership style and how it aligns with Centene’s values.

Articulate your leadership style, emphasizing collaboration, transparency, and support for team development. Align your approach with Centene's commitment to diversity and inclusion, as well as promoting patients' best interests in healthcare.

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What methods do you use to analyze utilization trends?

Discuss the tools, frameworks, and data analytics techniques you employ to analyze utilization trends, such as EMR data, reports, and member feedback. Explain how you've transformed insights into actionable plans that improved patient care and efficiency.

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How do you handle change within the utilization management team?

Delve into your change management strategies, focusing on communication, stakeholder engagement, and training adaptations. Provide examples where you've successfully guided your team through transitions, emphasizing the positive outcomes achieved.

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What role do you think technology plays in utilization management?

In your response, highlight the critical role that technology plays in data tracking, reporting, and optimizing workflow. Discuss any tools you've used in prior roles that have made significant impacts on efficiency and decision-making.

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Full-time, remote
DATE POSTED
April 3, 2025

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