Certified IT Administrator (LAN / WAN), Level IV - job 2 of 2

The responsibilities of a Certified IT Administrator (LAN/WAN) IV at the NYPD include developing comprehensive project plans for IT operations, managing system backups and recovery, conducting operating system patch management, resolving incidents and system misconfigurations, and collaborating with teams for seamless integration of IT systems. This role is essential in supporting the department's infrastructure and maintaining overall operational effectiveness.

Candidates for the Certified IT Administrator (LAN/WAN) IV position at the NYPD must possess professional/vendor certifications in local area network administration. Additionally, they should have a baccalaureate degree from an accredited college along with two years of relevant experience, or a high school diploma with six years of IT experience, including two years in LAN/WAN roles. A master’s degree in computer science can substitute for one year of experience.

The Certified IT Administrator (LAN/WAN) IV plays a vital role in the NYPD's IT initiatives by ensuring the maintenance and enhancement of the department's IT infrastructure. This includes overseeing network operations, troubleshooting system issues, implementing security measures, and collaborating with various teams to integrate technology that supports law enforcement operations and community safety.

As a Certified IT Administrator (LAN/WAN) IV at the NYPD, you can expect a dynamic and collaborative work environment focused on technology-driven solutions for public safety. The role involves engaging with diverse teams and potentially varying hours, along with the satisfaction of contributing to critical IT projects that enhance law enforcement operations and community trust.

Essential skills for a Certified IT Administrator (LAN/WAN) at the NYPD include expertise in network planning, installation, configuration, troubleshooting, and security management, particularly within Windows server environments. Proficiency in creating systems architecture diagrams and familiarity with tools like ServiceNow for incident management are also crucial for effectively handling the responsibilities of this role.

In responding to this question, highlight your specific experiences with network planning, installation, and troubleshooting. Discuss projects where you've successfully resolved issues or implemented improvements and mention any certifications or trainings you've completed related to LAN/WAN management.

When answering this question, provide a detailed example of a specific incident, outlining the problem, the steps you took to diagnose it, and the solution you implemented. Focus on your analytical skills, technical knowledge, and the impact of your resolution on your previous organization.

In your response, mention relevant tools such as network analyzers, system logs, and performance monitoring software. Explain how you've used these tools effectively to prevent incidents or mitigate issues and your strategy for staying updated on new technologies.

Explain your approach to network security, emphasizing your experience with firewalls, antivirus systems, patch management, and collaboration with cybersecurity teams. Discuss how you've contributed to developing or enforcing security policies in past roles.

Provide insights into your project planning experience, such as how you've developed timelines and work breakdown structures for IT projects. Mention any resources you've utilized for project management and highlight any successful projects you've led from conception to completion.

In your response, illustrate your conflict resolution skills and ability to collaborate. Provide an example where you've balanced competing demands and successfully negotiated a solution beneficial to all stakeholders while maintaining focus on the project's goals.

Discuss your proficiency in managing Windows servers, including DNS, DHCP, Active Directory, and server issues. Highlight your role in maintaining system performance and your familiarity with procedures like patch management, incident tracking, and resolution.

When answering, stress the importance of regular backups, testing recovery processes, and having a clear restoration procedure. Share any examples of how you've implemented or improved backup strategies in previous roles.

Explain your approach to professional development, including attending workshops, pursuing additional certifications, participating in online forums, or subscribing to industry publications. Highlight how this ongoing learning benefits your ability to perform effectively in the Certified IT Administrator role.

Highlight your communication skills and methods, such as active listening, using clear language, and adjusting your approach based on the audience's technical level. Provide examples of your experience in conveying technical concepts to non-technical users or teams.