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Deputy Director - job 4 of 19

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Job Description

The New York City Housing Authority is seeking a Deputy Director for the Leased Housing Department’s Leased Housing Department Bronx Client Services Unit. Bronx Client Services is responsibilities include the recertification and lease renewal of participants of the Housing Choice Voucher Program. Under the direction of the Senior Director, the Deputy Director will help lead and will supervise the unit the recertification and s responsible for processing the development of policy procedures and managing operations.

The Deputy Director will have primary responsibility for assisting the Director in the strategic oversight and management of the internal organizational processes and infrastructure; managing the allocation of staff and other resources; ensuring effective monitoring, evaluation and reporting of performance; ensuring the timely completion of work to meet regulatory requirements; development of policy and procedure and the implementation of all policy and procedures.

Specific duties and responsibilities include, but are not limited to, the following:

- Direct, mentor, coach and evaluate Bronx Client Services Department.
- Oversee all management, administrative, and personnel actions related to the unit, including managing assignments, monitoring productivity and fail trends, ensuring cases are reinstated and payment adjustments are properly made, etc.
- Manage staff assignments, training, and performance management. This includes supervising, coaching, and mentoring of staff, monitoring performance, assigning tasks.
- Perform quality assurance reviews to ensure staff adhere to HUD and NYCHA policies and procedures.
- Participate in the development and implementation of policies, and procedures.
- Use data and analysis to create reports, assess productivity and identify programmatic trends that will drive current and present decisions.
- Validate reports on operations and activities, maintain records and data pertaining to unit activities.
- Address issues and inquires made by third parties (e.g., applicants, tenants, owners, etc.).
- Establish effective working relationships with internal and external customers to maximize service.
- Attend and represent the department at meetings.

Note: Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Administrative Housing Manager to be considered.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below:

https://bit.ly/55aProgram

Additional Information:
1. INTERAGENCY TRANSFERS INTO NYCHA OF THOSE PERMANENT IN TITLE ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR PREFERRED LIST FOR THE SAME TITLE.
2. For NYCHA employees: this position is open on a direct transfer (lateral) basis only. It is not open as a promotional opportunity.
3. NYCHA employees applying for transfer opportunity must have served a period of one year at current location and in current title and level (if applicable).
4. NYCHA residents are encouraged to apply.

NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

ADMINISTRATIVE HOUSING MANAGER - 10018

Qualifications

One (1) year of permanent service in the title of Housing Manager.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$70000 / YEARLY (est.)

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$60000K

$80000K

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What You Should Know About Deputy Director, City of New York

The New York City Housing Authority is proud to announce an exciting opportunity for a Deputy Director to join the Bronx Client Services Unit within our Leased Housing Department. In this vital role, you will be at the forefront of ensuring the smooth operation of the Housing Choice Voucher Program, leading a dedicated team focused on recertification and lease renewals. Reporting directly to the Senior Director, you'll play an essential part in shaping the policies and procedures that guide our operations. Your leadership will include mentoring and coaching staff, managing projects, and conducting quality assurance reviews to make sure we're adhering to HUD and NYCHA standards. You’ll also be responsible for using data analysis to create insightful reports, monitor productivity, and identify trends that can enhance service delivery. Building effective relationships with both internal and external stakeholders will be crucial, as your expertise will ensure that we meet regulatory obligations while delivering exemplary service. If you have a proven track record in housing management and possess a commitment to community service, this Deputy Director position in the Bronx is the perfect next step for your career. Come help us make a difference in the lives of residents and clients, ensuring their housing needs are met efficiently and compassionately.

Frequently Asked Questions (FAQs) for Deputy Director Role at City of New York

What are the primary responsibilities of the Deputy Director at the New York City Housing Authority?

The Deputy Director at the New York City Housing Authority is responsible for overseeing the Bronx Client Services Unit's operations related to the Housing Choice Voucher Program. Key duties include managing staff, guaranteeing compliance with policies, conducting quality assurance reviews, and ensuring timely completion of work to meet regulatory requirements. Additionally, the Deputy Director mentors team members and uses data analysis to enhance service delivery.