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QUALITY ASSURANCE SPECIALIST

Job Description

Under general supervision, determines acceptability of various supplies, materials, and services, to ensure that purchase or contract specifications are fulfilled; performs related work. The following are typical assignment levels within this class of positions.

1. Inspect supplies and materials such as paints, linoleum, hose, sand, brick, wire. Shades, hardware and tools, plumbing, electrical machine shop, building and cleaning supplies, furnishings,
furniture, lumber and wood related products, metals, equipment, foods, drugs, chemicals, fuel, textiles, printing, stationary and other sundry items as to quantity, quality, condition, size,
packaging to ensure compliance with specifications.
2. Select samples for laboratory testing and may transport such to the laboratory. Evaluates and acts of findings.
3. Witness or make required tests and measurements.
4. Inspect materials damaged in transit.
5. Prepare required reports.
6. Perform similar inspections of items or services unrelated to those described above.
7. In temporary absence of the supervisor, may perform the duties of that position.
8. Supervise one or more Quality Assurance Specialist (QAS) L01, engaged in determining acceptability of various supplies and materials; reviews and evaluates inspection reports of
subordinates; trains new QAS; writes reports as necessary.
9. Perform more difficult, complex or extensive assignments; conducts plant inspections of vendors to ensure that they are able to meet contact specifications; make reinspection's necessary.
attends pre-bid conferences; reviews laboratory reports and evaluates substitutes submitted as equal to standard products; confers with department officials, procurement personnel, and
representatives of manufactures and vendors; may prepare extensive and complex analytical reports regarding purchasing, inspecting, warehousing or related activities.
10. Perform more complex inspections, transportation service evaluations and routing.
11. Act as principal assistant to an Associate QAS.

Additional Information
1. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees
Retirement System (NYCERS).
3. NYCHA residents are encouraged to apply.

NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please click on the link below:
https://bit.ly/55aProgram

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

QUALITY ASSURANCE SPECIALIST - 34171

Qualifications

1. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and four years of satisfactory full-time experience purchasing or inspecting, for the purpose of ensuring adherence to purchase or contract specifications, supplies, materials and/or products such as: paints, linoleum, hoses, sand, brick, wire, shades, hardware
and tools; plumbing, electrical machine shop, building and cleaning supplies; furnishings and furniture, lumber and wood related products; metals; equipment; foods, drugs, and chemicals; fuel; textiles; printing, stationary and other sundry items; or

2. A baccalaureate degree from an accredited college or university, and one year of satisfactory full-time
experience as described in "1" above; or

3. A satisfactory combination of education and/or experience equivalent to "1" or "2" above. Undergraduate college credits may be substituted for experience on the basis that 40 semester credits from an accredited college or university may be substituted for each year of required experience. However, all candidates must have a four-year high school diploma or its educational equivalent and at least one year of satisfactory full-time experience as described in "1" above.

Driver License Requirement: By the time you are appointed to this position, you must have a motor vehicle driver license valid in the State of New York. If you have moving violations, license suspension(s) or an accident record, you may be disqualified. This license must be maintained for the duration of your employment.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

What You Should Know About QUALITY ASSURANCE SPECIALIST, City of New York

Are you passionate about quality and detail? Join our team at NYCHA as a Quality Assurance Specialist in New York, NY! In this role, you'll be instrumental in ensuring that the various supplies and materials we use meet our high standards. Your responsibilities will involve inspecting a range of items—from paints to plumbing supplies—and ensuring they comply with contract specifications. You'll collect samples for laboratory testing and evaluate the results to make informed decisions. Additionally, you’ll conduct plant inspections of our vendors to verify they can meet our requirements, and you'll be engaged in training new Quality Assurance Specialists. Collaboration is key in this position; you'll often work closely with department officials and procurement personnel to guarantee that our operations run smoothly. Besides the technical aspects of the job, you’ll prepare reports that reflect your findings, which are critical for decision-making processes. NYCHA values your expertise and will provide benefits, including a choice of medical coverage plans and a pension plan. Bring your keen eye for detail and your commitment to quality and apply today to impact our community positively!

Frequently Asked Questions (FAQs) for QUALITY ASSURANCE SPECIALIST Role at City of New York
What are the main responsibilities of a Quality Assurance Specialist at NYCHA?

As a Quality Assurance Specialist at NYCHA, your key responsibilities include inspecting supplies and materials, collecting samples for lab testing, preparing detailed reports, and supervising other Quality Assurance Specialists. You will be the cornerstone of ensuring that all materials meet the required specifications, aiding in the procurement process, and fostering quality standards throughout the organization.

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What qualifications are needed to become a Quality Assurance Specialist with NYCHA?

To qualify for the Quality Assurance Specialist position at NYCHA, you need a high school diploma or an equivalent, along with four years of experience in purchasing or inspecting supplies. Alternatively, a bachelor's degree with one year's experience will also suffice. Experience in quality assurance within the construction or facility maintenance industry is a perk!

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What benefits does NYCHA offer Quality Assurance Specialists?

NYCHA offers a comprehensive benefits package for its Quality Assurance Specialists, which includes several medical coverage plans, a deferred compensation plan, and a defined pension benefit plan through the New York City Employees Retirement System (NYCERS). These benefits help ensure the well-being and financial security of our employees.

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What is the career progression for a Quality Assurance Specialist at NYCHA?

At NYCHA, a Quality Assurance Specialist can advance to roles such as Senior Quality Assurance Specialist or even managerial positions, based on experience and initiative. The organization supports employee growth through training, evaluations, and opportunities to take on more complex assignments, making it a great place for your career development.

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Are there any specific skills required for a Quality Assurance Specialist role at NYCHA?

Yes, to be a successful Quality Assurance Specialist at NYCHA, you should possess strong analytical skills to assess material quality, excellent communication abilities for effective collaboration, and a keen attention to detail. Familiarity with quality control processes and experience with lab testing methodologies are also beneficial.

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Common Interview Questions for QUALITY ASSURANCE SPECIALIST
What steps do you take to ensure compliance with quality specifications as a Quality Assurance Specialist?

It's crucial to have a systematic approach: start with understanding the specifications, conduct thorough inspections, take samples for testing, and evaluate results meticulously. Regular communication with suppliers and internal teams is key to maintaining compliance.

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Can you describe a time you identified a quality issue and how you handled it?

Share a specific example where you detected a quality issue, what steps you took to investigate it, the measures you implemented for resolution, and how that improved processes or products. Use the STAR method (Situation, Task, Action, Result) to structure your answer.

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How do you prioritize tasks during an inspection process?

Effective prioritization means assessing urgency and importance. I typically categorize inspections based on contractual obligations, potential impact on operations, or regulatory requirements. This ensures that critical issues are addressed promptly while maintaining thoroughness.

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How comfortable are you with reporting and documentation?

Reporting and documentation are integral to the Quality Assurance Specialist role. I ensure that my reports are accurate, clear, and timely, serving as a reliable reference for decision-makers. Using specific examples from past experiences can demonstrate your competency.

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What tools or technologies do you use for quality assurance?

I have experience using various quality management software, inspection tools, and data analysis applications that streamline the inspection process and help track quality metrics. Being proficient with these tools is essential for efficiency and accuracy.

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How do you approach training new Quality Assurance Specialists?

Training new team members involves a structured approach: start with an overview of protocols, familiarize them with inspection techniques, and provide hands-on training with supervision. Encouraging questions and offering feedback fosters a supportive learning environment.

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What do you consider the most critical aspect of quality assurance?

The most critical aspect is attention to detail. Small oversights can lead to significant issues down the line. Maintaining rigorous standards and fostering a culture that values quality at every stage are paramount to success.

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Describe how you handle conflicts with vendors regarding quality issues.

Handling vendor conflicts requires diplomacy. I address the issue directly and factually, provide documented evidence, and work collaboratively toward a solution, ensuring the vendor understands our quality standards and expectations.

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What motivates you to work in quality assurance?

I find motivation in the positive impact quality assurance has on a larger picture—ensuring safety, reliability, and satisfaction for end-users. Knowing that my work directly contributes to these outcomes is incredibly fulfilling.

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How do you stay updated on industry standards and regulations?

I regularly engage in professional networking, attend workshops, and participate in online courses. Additionally, subscribing to relevant publications and being active in quality assurance forums helps me keep abreast of new developments and standards.

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Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 30, 2025

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