Account Manager

The Account Manager at Synchrony Health Services plays a crucial role in managing customer relationships, specifically through the Medication to Home Program. Responsibilities include performing regular customer service visits, conducting medication cart audits, and collaborating with pharmacy operations to ensure satisfactory client experiences. You will actively educate facility staff about program benefits, manage referrals, and set 90-day goals tailored to client locations.

To be considered for the Account Manager role at Synchrony Health Services, candidates should possess a Bachelor of Science degree or an Associate Degree, preferably with a background as an LPN or Pharmacy Technician. Experience in a Pharmacy, Long Term Care, or Senior Housing industry is essential, alongside excellent communication skills and proficiency in Microsoft Office applications.

As an Account Manager, you'll oversee the onboarding process for new customers at Synchrony Health Services, ensuring they understand the operational workflow for lab processes and providing necessary educational support. Your role is pivotal in helping clients feel comfortable and informed about the services they will be receiving.

Account Managers at Synchrony Health Services can expect to travel up to 60% of their time, including overnight stays. This travel is essential for maintaining strong client relationships, conducting service visits, and participating in local and state industry trade shows to promote the company’s services.

Synchrony Health Services is proud to offer its Account Managers comprehensive benefits, including competitive salaries, weekly pay, wage increases every quarter, and various bonuses. Additionally, perks such as student loan repayment assistance, health benefits, and a 401(k) match are designed to support the well-being and growth of our employees.

When responding to this question, focus on instances where you interacted with clients or patients in a healthcare setting. Highlight your ability to resolve issues and enhance the patient experience, emphasizing skills such as empathy, communication, and your knowledge of relevant programs.

In your answer, explain your approach to time management and organization. Discuss using tools like calendars and task lists, as well as your ability to assess the urgency of issues that arise. Prioritizing based on client needs and company goals should be a key point.

Share your understanding of the needs of the facilities and how to effectively communicate the benefits of the Medication to Home Program. Highlight the importance of building relationships through regular interaction and education to help motivate clients to refer residents.

Respond by outlining your method for addressing complaints—listening actively, acknowledging concerns, and striving for resolution. Possessing a calm and professional demeanor while ensuring follow-up to guarantee satisfaction showcases strong problem-solving skills.

Talk about any direct involvement with medication audits in past roles. Emphasize your attention to detail and your understanding of pharmacy compliance standards, as well as how you’ve contributed to improving processes in a healthcare environment.

Provide a specific example that showcases your teamwork capabilities, detailing how you worked alongside colleagues from different departments to solve a problem or enhance service delivery. Highlight how this collaboration positively impacted the clients you served.

Mention any CRM tools or software you’ve used in previous positions, explaining how these tools have aided in managing accounts and ensuring effective communication between you and your clients and among your team members.

Discuss the resources you rely on to keep current with healthcare trends, such as industry publications, professional networks, or attending workshops and conferences. Emphasize your commitment to lifelong learning and improving your professional skills.

Outline a respectful and empathetic approach, focusing on listening to their feedback, validating their concerns, and providing options for resolution. Stress the importance of showing a commitment to improving their experience moving forward.

Define success in terms of client satisfaction, retention, and referrals. Talk about the importance of building strong relationships and driving the growth of relevant programs, such as the Medication to Home Program, and how you would measure these outcomes.