Account Manager

As an Account Manager at Clarivate, your primary responsibilities will include managing an existing portfolio of customer accounts, developing retention strategies, and driving new business growth. You'll be responsible for selling our subscription-based IP products and services and maintaining accurate records on our CRM platform, Salesforce. This role requires building strong client relationships to ensure high levels of satisfaction and retention.

To become an Account Manager at Clarivate, you should have a Bachelor's degree in a related field or equivalent experience. A minimum of five years of sales experience, particularly in consultative sales, is essential. Additionally, fluency in both German and English is required, along with proficiency in Microsoft Office and experience with CRM platforms like Salesforce.

Success as an Account Manager at Clarivate requires not only solid sales skills but also strong relationship-building abilities. You should be adept at developing strategic account plans that enhance client retention and explore new business opportunities. Understanding the IP industry and being able to communicate complex products in a way that is easy for clients to understand are also crucial skills.

At Clarivate, there's ample opportunity for career progression for an Account Manager. You could advance to senior sales roles, transition into management positions, or even move into specialized roles that focus on specific sectors of our Intellectual Property solutions. Ongoing training and development ensure you continue to grow within the company.

The work environment for an Account Manager at Clarivate is dynamic and collaborative. You will be part of a supportive team committed to accelerating innovation. While the role allows for hybrid working arrangement, you'll engage with colleagues across different regions, ensuring a rich and multifaceted experience as you work toward shared goals.

Absolutely! In my previous roles, I prioritized understanding customer needs and tailoring solutions accordingly. I focused on building long-lasting relationships, which led to higher retention rates and successful new business wins.

I believe in a data-driven approach combined with regular client engagement. By analyzing account performance and understanding client feedback, I can develop personalized growth plans while proactively addressing potential issues.

I consistently update the CRM with relevant information after client meetings, ensuring all details about interactions and opportunities are documented. Regular audits help maintain the accuracy of my records and keep my pipeline reliable.

I ensure client satisfaction by being responsive to their inquiries and maintaining an open line of communication. Regular check-ins to discuss their challenges and successes feel vital, as does actively seeking feedback to improve our services.

Certainly! I encountered a challenging account where the client was unhappy with service delivery. By conducting a thorough needs assessment and implementing their feedback into our strategy, I fostered a trust-based relationship and turned their experience into a success story.

I know that Clarivate offers comprehensive solutions to support clients throughout the IP lifecycle including trademark management and patent services. I appreciate how your technology allows for efficient decision-making and offers valuable data insights.

I prioritize accounts based on their revenue potential and relationship history. I assess which accounts require immediate attention and systematically develop plans that align with both short-term and long-term goals.

I am driven by the success of my clients and enjoy watching their businesses grow thanks to our solutions. Achieving targets and contributing to a team’s success keeps me motivated and engaged.

In my previous position, I had to learn about a complicated new product launch within a tight timeframe. I dedicated time for research, engaged with product experts, and practiced pitching the product, allowing me to effectively communicate its value to clients.

I admire Clarivate’s commitment to innovation and quality in the IP field. I am excited about the opportunity to utilize my sales expertise in such a pioneering environment and to contribute positively to your clients’ successes.